Welcome Pickups Reviews 47,943

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 9,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, punctuality, and friendly demeanor. Many appreciate the smooth booking process and the reliable delivery service, noting that drivers are often early and provide useful information about the local area. However, some customers were dissatisfied with specific issues, such as not receiving a pre-paid infant car seat or experiencing drivers who left due to flight delays and immigration queues. A few also mentioned difficulties with cancellations or communication regarding unexpected changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the punctuality and... See more

Location

Customers had positive experiences with location. Many reviewers praise the service for its seamless... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers highlight the ease of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel... See more

Rated 5 out of 5 stars

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey t... See more

Rated 5 out of 5 stars

Pre arrival details excellent, clear & concise. Drivers name, photo, car rego supplied. Driver at airport designated spot with our name clearly displayed. Easy walk to car, he helped pulling one case.... See more

Rated 5 out of 5 stars

Excellent service. Was sent details of our driver , a photo and car details, registration , make and model. Had given ourselves an hour to clear customs from the landing time. We were just picking cas... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

48K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The driver spoke English and was wery…

The driver spoke English and was wery flexible and was earlier then we planned. Al this is what a customer likes when ther is a time and plane to catch.
Also a nice car and clean.
Hope every customer have the same experience with Welcome travel
Sincerely
Douglas Sweden

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Our driver was on time , even a bit early , helpful and courteous.
Offered us water and the mini bus was spotless and comfortable as there was only 2 of us so after a long plane journey good to stretch out.
This was out first time using Welcome Pickups and would definitely use again .

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I had three Welcome Pickups on my trip

I had three Welcome Pickups on my trip. Rani, Mohammed and David were all courteous, easy to contact and very helpful. I felt secure that all my connections for my travels would be met. Rani even came into the airport in Marseilles and helped me check in! Above and beyond service. I highly recommend.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

I used Welcome Pickups for my arrival at CDG airport and got my departure.
Both drivers arrived in time, were very helpful and courteous.

Good conversation and safe driving both times.

I highly recommend Welcome Pickups.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

The reservation I made weeks before…

The reservation I made weeks before this trip was canceled just as I was arriving to the airport. I even confirmed with the driver that I was assigned 4 hours prior to my arrival. There was no effort made in booking a new driver for me and my family. What a joke. Extremely horrible experience.

23 May 2026
Unprompted review
Welcome Pickups logo

Reply from Welcome Pickups

Hi Adam! We want to extend our sincerest apologies for the recent experience you had regarding the cancellation of your booking. We can understand your concern as you just wanted to have smooth transfer. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Rated 5 out of 5 stars

On time

On time, spoke English for us, very friendly, took very good care of us, and the car was a perfect size for the amount of people and luggage. Smooth nice ride to our destination.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Ivan was great

Ivan was great. Could not ask for better service. He was early, helpful, courteous, and saved us time by suggesting a drop off at Arrivals versus Departures.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Safe, punctual, drama-free.

I've used Welcome four times now, in Spain and Portugal. Each time was drama free, the driver was at the airport on time and monitoring flight arrivals for delay. We were conveyed safely to our destinations in vehicles with ample room for three people and their luggage. Two of the pick-ups were arranged for extremely unsocial hours (3am) but were made flawlessly. We will use them again and they have become our first pick transfer method.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Aggeliki was amazing

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel to Piraeus Port and second from there to airport. Thank you Aggeliki. We really appreciate it.

22 May 2026
Unprompted review

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