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Wekiwi Italia Reviews 2,987

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TrustScore 2.5 out of 5

2.5

Electric Utility Company
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Company details

  1. Electric Utility Company
  2. Energy Supplier
  3. Green Energy Supplier

About Wekiwi Italia

Written by the company

Se non ti piace la tua energia, capovolgila.

Con Wekiwi calcoli la tariffa luce e gas più adatta alle tue esigenze e risparmi sulle bollette controllando le spese durante il corso del mese.

Attiva il contratto

Scopri il nostro blog

Contact info

2.5

Poor

TrustScore 2.5 out of 5

3K reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I will never entertain them again

I will never entertain them again. Someone called me telling me that they offered way cheaper than enel. She was persistent and aggressive, I was forced to move. After receiving the bill, I received an amount which is more than double per kwh than enel. Only one month for 175 euro for a single person living in the house. Their customer service is also useless by the way

30 September 2025
Unprompted review
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Reply from Wekiwi Italia

Hi Anthony, we're truly sorry to read your negative feedback. It's important to understand the reason for this review, especially so we can provide you with the right support and assistance. Therefore, we ask you to let us know the issue you're experiencing, including your contact information (Customer ID, POD, and/or PDR). If you prefer, you can email us at clienti@wekiwi.it. We always aim to help you meet your needs wherever possible. We remain at your disposal and wish you a good day. Wekiwi Team

Rated 1 out of 5 stars

Illumia/Wekiwi

Illumia/Wekiwi: A Masterclass in How to Lose Your Sanity (and Hearing) in the Digital Jungle

Ah, Illumia—or is it Wekiwi? Frankly, who cares? They’re the same corporate hydra, just with different heads hissing the same nonsense. Join them, and congratulations! You’ve just signed up for “Survivor: Energy Provider Edition”

**Customer Service?** More like an avant-garde audio torture session. Dial in, then enjoy 30 minutes of freakish elevator music that sounds like a dial-up modem screaming into the void. Just as your ears start bleeding, you’ll hear the sacred *"beep beep"*—a taunt! The system hangs up. You’ve been deemed unworthy. Try again, peasant.

Desperate, you’ll crawl online to escape—only to realize you’ve been duped. Illumia and Wekiwi are the same circus, just with different clowns. The invoices? Cryptographic puzzles. To decode what they actually charge per kWh, you’ll need a PhD in electrical engineering, a Ouija board, and a stiff drink.

My breaking point? I stormed into an Enel office like a man reborn. Slapped my ID on the counter and declared: *"Give me 6kW. Throw in three-phase power too—I might start a craft beer empire just to celebrate my freedom."* Twenty minutes later, I was out—blessed with a sane 0.13€ tariff and the sweet sound of silence (no hold music!).

Moral of the story? Some companies exist to test your patience. Illumia/Wekiwi excel at it. Avoid unless you enjoy rage-induced enlightenment.

Final Rating:★☆☆☆☆ (One star for the *audacity*.)

7 May 2025
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Reply from Wekiwi Italia

Ciao DB, siamo davvero dispiaciuti nel leggere il tuo feedback così negativo. È nostro interesse comprendere la motivazione di tale recensione soprattutto per darti il giusto supporto e la corretta assistenza. Ti chiediamo, pertanto, di indicarci la problematica indicata inviandoci i tuoi recapiti (Codice cliente, POD e/o PDR). Se lo preferisci puoi inviarci una mail all'indirizzo: clienti@wekiwi.it. Per quanto possibile il nostro intento è sempre quello di aiutarti a soddisfare le tue necessità. Restiamo a tua disposizione e ti auguriamo una buona giornata. Team Wekiwi

Rated 5 out of 5 stars

costumer service

the customer service is really great and helpful

11 September 2024
Unprompted review
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Reply from Wekiwi Italia

Hi Alessandro, we are really grateful for your feedback, we remain at your disposal and wish you a good day. Team Wekiwi

Rated 1 out of 5 stars

Truffatori legalization call center…

Truffatori legalization call center vergognoso ti fanno pagare minimum 150 al meters spese impossibility non rispondono ai collection di reclami

24 April 2024
Unprompted review
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Reply from Wekiwi Italia

Gentile Valeria, siamo molto dispiaciuti nel leggere le tue parole. Se hai già provveduto a contattarci all'indirizzo e-mail clienti@wekiwi.it ti invitiamo ad indicarci la mail con cui ci hai contattato per verificare la tua comunicazione e fornirti riscontro il prima possibile in merito a quanto da te segnalato. Rimaniamo a disposizione. Cordialmente, Team Wekiwi.

Rated 1 out of 5 stars

Negative

..........

8 April 2024
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Reply from Wekiwi Italia

Gentile Mariagrazia, siamo spiacenti di leggere la tua recensione e di riscontrare la tua insoddisfazione. Ti informiamo che sarà nostra premura approfondire quanto da te comunicato per fornirti riscontro in merito il prima possibile. Ti chiediamo a tal proposito di poterci spiegare quanto accaduto sul canale e-mail all'indirizzo clienti@wekiwi.it. Rimaniamo a disposizione. Cordialmente, Team Wekiwi.

Rated 5 out of 5 stars

operatore che mi ha gestito top

17 January 2024
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Reply from Wekiwi Italia

Ciao Angela, ti ringraziamo per aver condiviso con noi la tua recensione! Siamo molto contenti che la tua esperienza con il nostro servizio clienti sia stata soddisfacente e che abbiamo soddisfatto le tue necessità. Ti auguriamo una piacevole giornata, Team Wekiwi.

Rated 3 out of 5 stars

That power supply was lowwer power…

That power supply was lowwer power supply can't use anything

17 January 2024
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Reply from Wekiwi Italia

Dear customer, regarding your review we kindly ask you to specify your requests. We invite you to enter your customer code to give you support. We wish you a good day - Wekiwi team

Rated 4 out of 5 stars

SMS codes to foreign phone numbers don't seem to work

I do not get the one time code to log in to the website sent to my untied states phone number. I wish there was the option to have a code emailed to me instead of using SMS text.

1 December 2023
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Reply from Wekiwi Italia

Ciao! Siamo davvero grati per il tuo feedback, restiamo a tua disposizione, ti auguriamo una buona serata! Team Wekiwi

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