WeinBaule.de Reviews 36

This happens when a customer suggests a defensive path:

12/27/2025 Pending Dear Sir, to rebuilt the thrust, please let me pay on arrival of the goods. For later shipments we can reconsider again. Thanking You for your acceptance.

Please advice me delivery date.

Kind Regards Herbert
01/06/2026 Frankfurt
01/27/2026 Cancelled Dear Sir,

we do not deliver wines abroad by invoice.
Therefore we have canceled your order.

We regret to have lost you as a customer.

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PO71863 was mijn 3de bestelling.

PO69250 order 28-11-24 LT 2 weken
PO70832 order 21-4-25 LT 6 weken
PO71863 order 14-9-25 LT nooit aangekomen.
Na 3 rappels, geen contact meer sinds 4-11-25.
Terugbetaling pas ontvangen op 15-12-25, na aangetekend schrijven.
Er blijkt actueel organisatorisch iets mis te gaan bij WeinBaule.
Advies: vermijd orders met vooruitbetaling, behalve langere levertijden is er ook een verhoogd frustratie-risico mbt de transactie.
Jammer , want prijs/kwaliteit ratio van de goederen is top !

Ordered 3 different wines 6 bottles each (18 bottles in total) on 26th of August 2025. No update on the shipment for a week and I sent an email myself asking have they sent my order. Yvonne from WeinBaule team gets back to me saying that they are Out of Stock for one of the positions and will I wait for a week until they get it back in stock. I said yes. Pinging them after another week asking whether my order was send and I get back a reply that it will take another 2 weeks for them to restock the position due to delays in logistics. I said please either send 9 bottles of 2 wines which they have or refund my money. No reply. Followed up a few times and still no reply. Not buying from them anymore. I'd rather use Vinello.eu for future orders.

Update. Order delivered on 29th of September. Received 6 bottles of one and 12 bottles of another position. No communication whatsoever of what will be delivered. I'm rating my experience better (from 1 to 2 stars) as I have received something, yet their customer support service is non existent.

SCAM SCAM SCAM

Ordered over a month ago. Haven't heard anything!

Called several times, written e-mails etc.
Martin keeps promising to send the wine, but UPS never recieved the package.

STAY FAR FAR AWAY FROM WEINBAULE AND MARTIN BAULMANN

What went wrong? Everything. I ordered wines on 9.6.25 and received them only on 14.8.25, which is over 2 months later. I tried to contact customer service by email and phone about 10 times in both English and German. The service was really bad and no one was interested in handling the matter.
Never order anything from them. Be careful.!!!!

UPDATE:
The wine finally arrived in October four month after the order without any message or heads up from the seller.

ORIGINAL REVIEW:
This place is a scam, please do not order from them.

I made an order on 12.7.
Two weeks later as I had not received any confirmation of shipping I called them and the owner confirmed the order would ship the following day.
Since then they have stopped answering my phone calls or emails, and no order has been shipped.
Unfortunate this place is a scam and they stole my money.

Made order with prepayment on 22.6, then got email that they don't have one product, what was not a problem for me and asked to add another similar product. Then 30.6 got email that package have sent, UPS page shows from 30.6 that the label has been created but thay they have not got the package and today is 14.7. No one doesn't answer emails or phone.. So don't recommend to order from that page.

Still hope that this situation gets solved but not a happy customer at this point.

Today 23.7 wines finally arrived, what is a great news, but during this time did not get any answer from the company about the order or delivery situation.

Previously I have ordered 2 times from there over few years and last time order came really fast.
Really mixed feelings with the company. All would have been fine when they have kept contact and inform about the situation and a with a late delivery.

Unfortunately don't think I will order again from this site, but happy that wines at least arrived, even when month after the order.

I ordered 24 bottles of the same wine and prepaid with an international wire transfer from Belgium. After a week the order status had not changed yet, so I contacted WeinBaule by mail. The day after, the wine was shipped. It arrived 2 weeks later in 2 separate deliveries. Packing was very good.

I bought 12 bottles of wine where 9 of them, were the wrong wine than what I ordered, they say it is in their purchase conditions and won't do anything about it. So they don't care about service and the product the customer buys. They suggested that I can get 10% on the next purchase, which of course I don't dare as you don't get the items you order. So sadly I am confirmed in all the bad reviews they already have

this company is real scam i made an order on there website and did the correct payment like the website let me do. these wines were for a dinner with the south african ambassador in a michelin star restaurant. i did not received anything and made a phoncall to weinbaule. an arrogant and real stupid wife did not know anything about the order and the only thing she always was yelling like a crazy cow was ‘there is no order and no money’ i needed to proof myself that i was not a liar tio her with screenshots of my bankpayment and my orderform. no respons at all… i called back after a week, still she was yelling to me that i did not payed and there was no order. mister Martin was on holiday and he is the only person that can see the payments she told me…???? i wanted to speak to him, absolute impossible… an order between 600 and 700 euro without any cusommerservice, just a crazy yelling cow… no respons on other telephones or mails from me. and then she sended me a mail that my order was sended en returned back to weinbaule…??? how can that ifi am the liar who did not made an order and did not payed??? now again some mails without any answer from them. i went to the police and my bank to start a scam procedure to have this website away from the internet to protect other persons from this crimeorganisation. also took a lawyer to have my money back. i will fight against this arrogant company even if it will cost me my last eurocent. this has to stop!!!!!

I ordered a case of wine, and the funds were deducted from my account. I then received an email telling me they only had 10 bottles - I nominated a substitute. Since then I've heard nothing. Emails and phone calls are ignored. Looks like I'm going to have to get a refund from the credit card company. Don't waste your money and time dealing with these people.

Having read some reviews i was worried as i ordered a range of wines (9 different types) - however the Order/ delivery was spot on, and arrived in good time for Christmas.

My worst experience with a wine dealer. He advertises non-existent wine on his website, sends someone completely different wine and refuses to pay for returns.

This company does not what they promise I would never buy there anymore

Great prices & quick delivery to France but the tracking link didn't work on my order so I was lucky to be at home when the delivery arrived!

Placed an order on Sunday 31st October, wrote to them the following Monday to inquire about the further delivery process. On Tuesday I received information from Yvonne that the package would be sent the following day, and on Friday 4th November I received my package. Ordering, communication and delivery went exactly according to plan. Would not hesitate to order from them again, despite their slightly dated website look. 😊

Thanks for a good service!

Wine shipped to Ireland. Good prices and reasonable delivery time. Pleased with service and selection available. Would recommend to a friend.

John

Not surprised to read these negative comments, I ordered 3 bottles of purple Angel in December 2021, as of 08/03/2022 still not received, DHL Issue who with Weinbaule won’t accept responsibility!! Yvonne from Weinbaule is most unhelpful! €250 down the drain , avoid this company at all costs

Bought and paid for a delivery of 6 bottles of wine which were never received by the recipient. Despite numerous requests, Weinbaule refused to resupply or credit! Credit finally received after they read my review of them, many months after the fact.

Very bad company to deal with. Good selection of wine at decent prices but stock availability is a big issue. They don't notify you about this, they just tell you it is an issue when you contact them looking for an update on your order once it hasn't appeared on time. They will often tell you payment has been taken, send you a confirmation of your order then weeks later call you saying the payment failed(even though the account has plenty of funds)

Dreadful to deal with. Sent the wrong wine which took weeks to arrive( Brexit came as a surprise!!), non existent customer service, kept saying “wine on the way”, no-one seems to know what they are doing.
Eventually dealt with senior management, rude, arrogant, unhelpful. Charged German VAT, had to pay UK Vat. Requested refund of German VAT, no reply.
Absolutely dreadful