I’m really grateful to Sneha! 🌟 She was incredibly patient, kind, and helpful throughout the whole vehicle licence process. She explained everything clearly, followed up quickly, and made the entir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... See more
Company replied
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process... See more
Company replied
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the... See more
Company replied
Company details
Written by the company
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Contact info
Unit 6, Westpoint Trading Estate, W3 0RA, London, United Kingdom
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mahir
Mahir, Najma and Ash gave wonderful customer service and was very patient
16 March 2026
Unprompted review
Reply from WeFlex
Hi Marta,
Thank you for your feedback. We’re glad to hear Mahir, Najma and Ash provided you with such patient and helpful service. We appreciate you taking the time to share your experience.
Best wishes,
The WeFlex Team
Excellent service by Ash in helping me…
Excellent service by Ash in helping me set up Autopay and my car
16 March 2026
Unprompted review
Reply from WeFlex
Hi Charles,
Thank you for your review. We’re pleased to hear Ash provided excellent support in helping you set up Autopay and your vehicle. We appreciate your feedback.
Best wishes,
The WeFlex Team
Ash was very friendly and polite and…
Ash was very friendly and polite and good service received
16 March 2026
Unprompted review
Reply from WeFlex
Hi Uche,
Thank you for your kind words. We’re glad to hear Ash was friendly, polite, and provided you with good service.
Best wishes,
The WeFlex Team
Ash was as always on the spot with the…
Ash was as always on the spot with the help he provided. Really satisfying service and great professionalism. Keep it going Ash 👌
13 March 2026
Unprompted review
Reply from WeFlex
Hi Grzegorz,
Thank you for your continued support. We’re really pleased to hear Ash was able to assist you once again with great professionalism. We’ll be sure to share your feedback with him.
Best wishes,
The WeFlex Team
Weflex’s Failure to Submit My PHVL Renewal Has Left Me Without Income
Avoid Weflex if you value honesty, communication, or your income.
I am an existing customer of Weflex and my account has always been fully up to date. My PHVL licence renewal was approaching, so I contacted Weflex well in advance to make sure the process would run smoothly and I wouldn’t lose work.
As instructed by Weflex, I submitted my MOT certificate on time and was told that Weflex would submit my PHVL renewal application immediately.
For weeks I called Weflex for updates and was repeatedly told that the application had already been submitted and was waiting for the council’s response.
Today I discovered the truth: Weflex never submitted the application at all.
The reason given was a DBS issue with one of the Weflex directors — something Weflex never communicated to me at any point.
Now that this issue has apparently been resolved, Weflex is asking me to submit another MOT certificate before they will even start the application process.
Because of Weflex’s failure, poor communication, and misinformation, I am now unable to work and have lost my income.
When I raised the issue, the customer service representative Sneha claimed there were no records of my calls or emails after submitting my MOT certificate, which is simply not true. I have the call logs and records to prove otherwise.
Drivers depend on this work to support their families. Weeks of misleading information from Weflex have now left me without income — a situation that could have been easily avoided if Weflex had communicated honestly from the start.
Drivers considering PHVL licence renewal services with Weflex should be extremely cautious.
This review also serves as a formal complaint to Weflex regarding the mishandling of my PHVL licence renewal application and the loss of income caused by Weflex’s failure to submit the application on time.
I expect a clear explanation from Weflex management, including:
• Why Weflex never informed me about the DBS issue
• Why I was repeatedly told the application had already been submitted
• What Weflex plans to do about the financial loss caused by their mistake
If this issue is not resolved promptly, I will escalate the matter to the relevant licensing authorities and pursue further action.
If your vehicle licence is your livelihood, think very carefully before trusting Weflex with your PHVL renewal.
13 March 2026
Unprompted review
Reply from WeFlex
Hi Mohammad,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. The Head of Customer Experience would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
Ash and Ahmed were really helpful in setting a replacement car for me. Thank you so much WeFlex
Ash and Ahmed were really helpful in setting a replacement car for me. Thank you so much WeFlex. Amazing people
13 March 2026
Unprompted review
Reply from WeFlex
Hi,
Thank you for your review. We’re glad Ash and Ahmed were able to help arrange a replacement vehicle for you and make the process smooth.
Best wishes,
The WeFlex Team
Ash very good service I appreciate
Ash very good service I appreciate
His help very very good
12 March 2026
Unprompted review
Reply from WeFlex
Hi Mahamoud,
Thank you for your kind feedback. We’re pleased to hear Ash provided very good service and was able to assist you. We’ll be sure to pass your appreciation on to him.
Best wishes,
The WeFlex Team
Sneha is the best support staff in the…
Sneha is the best support staff in the office 👍♥️🩷✅
12 March 2026
Unprompted review
Reply from WeFlex
Hi Habibul,
Thank you for your review. We’re delighted to hear Sneha provided such great support and made a positive impression during your visit.
Best wishes,
The WeFlex Team
Very helpful from ash helping me very…
Very helpful from ash helping me very happy with the customer service thank you
11 March 2026
Unprompted review
Reply from WeFlex
Hi Daniel,
Thank you for your kind feedback. We’re glad to hear Ash was able to help and that you were happy with the customer service provided.
Best wishes,
The WeFlex Team
Professional, considerate and helpful
Exceptional service by Ash who understood my issue, expressed great empathy and solved my issue.
Gratitude and respect.
11 March 2026
Unprompted review
Reply from WeFlex
Hi Mubashir,
Thank you for your thoughtful review. We’re really pleased to hear Ash understood your situation, showed empathy, and was able to resolve the issue for you. Your kind words are greatly appreciated.
Best wishes,
The WeFlex Team
I have been trying very well by MR…
I have been trying very well by MR Abdullah!
10 March 2026
Unprompted review
Reply from WeFlex
Hi Jose,
Thank you for your feedback. We’re pleased to hear Abdullah has been able to support you and assist you throughout the process. We’ll be sure to share your kind words with him.
Best wishes,
The WeFlex Team
Ash and Javid has been really good and…
Ash and Javid has been really good and system was brilliant. Nice clean car. Thank you WeFlex
6 March 2026
Unprompted review
Reply from WeFlex
Hi Abiodun,
Thank you for your feedback. We’re glad Ash and Javid were able to support you and that you were happy with the clean vehicle and overall experience.
Best wishes,
The WeFlex Team
Extra mile satisfaction!
My experience was great. My allocated agent (Javeed) understood what I needed and did not hesitate to go the extra mile to make my experience satisfactory. I will recommend Weflex anytime.
2 March 2026
Reply from WeFlex
Hi Imek,
Thank you for sharing your experience. We’re really pleased to hear Javeed went the extra mile to support you and ensure everything met your needs. We appreciate the recommendation.
Best wishes,
The WeFlex Team
Ash gave good service and very…
Ash gave good service and very satisfied with his help in getting me a replacement car
5 March 2026
Unprompted review
Reply from WeFlex
Hi Nur,
Thank you for your review. We’re glad Ash was able to assist you and help arrange a replacement vehicle smoothly.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Vasile,
Thank you for your review. We’re really pleased to hear you received brilliant service and appreciate you taking the time to share your feedback.
Best wishes,
The WeFlex Team
Ash gave me a replacement vehicle and…
Ash gave me a replacement vehicle and set me up in it. Thank you WeFlex
4 March 2026
Unprompted review
Reply from WeFlex
Hi Priti,
Thank you for your kind words. We’re glad Ash was able to arrange your replacement vehicle and get you set up smoothly.
Best wishes,
The WeFlex Team
Sarthak and Ash gave me absolutely good…
Sarthak and Ash gave me absolutely good service. I highly recommend WeFlex
4 March 2026
Unprompted review
Reply from WeFlex
Hi Ahmed,
Thank you for the recommendation. We’re pleased to hear Sarthak and Ash provided you with such good service and made your experience a positive one.
Best wishes,
The WeFlex Team
Weflex has zero tolerance when it comes…
Weflex has zero tolerance when it comes to after-sales customer service. I paid off my car one year early and received all documents and keys without issue. However, I was never informed that I needed to register every year for the electric vehicle congestion charge discount.
Because I was unaware of this requirement, I received a penalty from TfL. When I contacted Weflex to ask why this was not communicated to me, I was told they would look into it and call me back. I followed up more than three times and was repeatedly told I would receive a callback — but no one ever contacted me.
This lack of communication and after-sales support is extremely disappointing. I would not recommend them. There are other rental companies that provide much better customer service before and after the sale.
5 January 2026
Unprompted review
Reply from WeFlex
Hi Tony,
We would like to clarify a few important points. With regard to the TfL Congestion Charge and electric vehicle discount registration, this is a scheme administered directly by TfL and linked to DVLA registered keeper details. As a TfL driver operating an EV, it is the registered keeper’s responsibility to ensure that any required registrations, renewals, or exemptions are kept up to date in line with TfL and DVLA policies. These requirements sit outside of WeFlex’s contractual obligations, particularly once ownership of the vehicle has been transferred.
We understand that receiving a penalty is frustrating. However, management of congestion charge discounts and compliance with TfL regulations is not something controlled or maintained by WeFlex after settlement.
In relation to your comments about communication, if there was any delay in responding, we apologise for that. If you would like the matter reviewed further, our Head of Customer Experience would be happy to speak with you directly to ensure everything has been fully clarified.
Best wishes,
The WeFlex Team
Ash was very nice to me and helpful to…
Ash was very nice to me and helpful to get a nice clean and fully charged. Thank you WeFlex
26 February 2026
Unprompted review
Reply from WeFlex
Hi Nseke,
Thank you for your kind feedback. We’re pleased to hear Ash was helpful and made sure you received a clean and fully charged vehicle. We appreciate you taking the time to share your experience.
Best wishes,
The WeFlex Team
The experience with Ash is very good
The experience with Ash is very good. He gave me a replacement vehicle very quickly and helped me stay onthe road. Thank you.
26 February 2026
Unprompted review
Reply from WeFlex
Hi Jeffrey,
Thank you for your review. We’re glad Ash was able to arrange a replacement vehicle quickly and help keep you on the road without disruption.
Best wishes,
The WeFlex Team
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