I’m really grateful to Sneha! 🌟 She was incredibly patient, kind, and helpful throughout the whole vehicle licence process. She explained everything clearly, followed up quickly, and made the entir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... See more
Company replied
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process... See more
Company replied
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the... See more
Company replied
Company details
Written by the company
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Contact info
Unit 6, Westpoint Trading Estate, W3 0RA, London, United Kingdom
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Weflex Review
I have been speaking to Mahir and Ash, Mo and everything was explained.
Very good customer services.
Thank you
10 November 2025
Unprompted review
Reply from WeFlex
Hi Joelma,
Thank you for your kind review. We’re really pleased to hear that Mahir, Ash, and Mo took the time to explain everything clearly and provided great service.
Best wishes,
The WeFlex Team
Very good service and Maheer is very…
Very good service and Maheer is very nice person
10 November 2025
Reply from WeFlex
Hi Jagadeesh,
We really appreciate your feedback. It’s great to hear that you received very good service and that Mahir made a positive impression.
Best wishes,
The WeFlex Team
Najma was so helpful she helped with my…
Najma was so helpful she helped with my uber docs she was amazing
7 November 2025
Reply from WeFlex
Hi Ali,
Thank you for sharing your feedback. We’re so pleased to hear that Najma was able to assist you with your Uber documents and provide such great support.
Best wishes,
The WeFlex Team
Hood service by Aah and Mahir And Najma
7 November 2025
Unprompted review
Reply from WeFlex
Hi Zainulaabidin,
We really appreciate your review. It’s great to hear that Ash, Mahir, and Najma provided you with such good service.
Best wishes,
The WeFlex Team
It was very easy & quick
It was very easy & quick. They was very friendly MAHIR & ASH they was very helpful
7 November 2025
Reply from WeFlex
Hi Arul,
Thanks for the positive review! We’re delighted that Ash and Mahir made the process quick, easy, and friendly for you.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Mohammed,
Thank you for your feedback. We’re glad to hear Ash and Alam did a great job supporting you.
Best wishes,
The WeFlex Team
I liked how Abu talked to me he was…
I liked how Abu talked to me he was professional and made me feel at ease
6 November 2025
Reply from WeFlex
Hi Aminu,
Thank you for your kind feedback! We’re really pleased to hear that Abu made you feel comfortable and provided a professional, positive experience.
Best wishes,
The WeFlex Team
If I could I would give weflex 10…
If I could I would give weflex 10 Stars Lisa is always so happy and friendly 💜
6 November 2025
Unprompted review
Reply from WeFlex
Hi Gary,
Thank you so much for the amazing review! We love hearing that Lisa’s friendly and positive attitude made such a great impression. She’ll be delighted to know her support is appreciated!
Best wishes,
The WeFlex Team
Shivani Najma and Ash gave me excellent…
Shivani Najma and Ash gave me excellent service. Happy with them
5 November 2025
Reply from WeFlex
Hi Lawrence,
Thank you for sharing your feedback! It’s great to know that Shivani, Najma and Ash provided you with excellent service. We’re glad you had a positive experience with WeFlex.
Best wishes,
The WeFlex Team
Ahmad at WeFlex on 5th of November 2025, Wonderful experience of picking up my…
Wonderful experience of picking up my vehicle today, super smooth all done fantastically!
🙌✅😀
5 November 2025
Reply from WeFlex
Hi Ahmad,
Thank you for your kind words! We’re so pleased to hear that your vehicle collection experience went smoothly and that you’re happy with the service. Enjoy your new car!
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Md Arifur,
Thank you for your feedback! We’re happy to hear that Ash and Javid provided great service and made your experience a positive one.
Best wishes,
The WeFlex Team
My experience with We Flex was…
My experience with We Flex was disappointing from start to finish. The staff were fine when renting, but when it came to returning the car, they became aggressive and unreasonable. They keep adding surprise charges and blame you for things you didn’t do. Definitely not a company you can trust.
4 November 2025
Unprompted review
Reply from WeFlex
Hi Nazmul,
We can see that the correct termination process was not followed, which has resulted in the application of the outstanding termination fees. As stated in your agreement, a minimum of four weeks’ written notice must be provided prior to ending your contract.
Because this notice period was not given, a fee equivalent to the four-week notice period remains payable in full. This requirement ensures fairness and consistency across all customers and allows sufficient time for proper account closure in line with our standard procedures.
Please note that no hidden fees have been applied to your account. All termination-related costs are clearly outlined in your contract to maintain transparency and clarity. Had the correct termination process been followed, our team would have carried out a pre-inspection of the vehicle and provided a detailed breakdown of any damage-related costs, where applicable.
As this process was not completed, we were unable to carry out those checks. However, all charges applied strictly adhere to the terms and conditions of your agreement and are in line with company policy.
We have also noticed that multiple reviews appear to have been submitted under different profiles regarding the same matter. Across Trustpilot and Google.
If you would like to discuss your account in more detail or request a full breakdown of the outstanding balance, our team will be happy to assist you directly. We encourage open communication so we can resolve any concerns fairly and transparently.
Best wishes,
The WeFlex Team
Very professional team
4 November 2025
Reply from WeFlex
Hi Petar,
Thank you for your feedback! We’re really glad to hear that you found our team professional and that you had a great experience with WeFlex.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Abdibasid,
Thank you for your kind words! We’re really pleased to hear that you found our team informative and helpful.
Best wishes,
The WeFlex Team
What a total headache this has been
What a total headache this has been
I am so disappointed with my experience with We Flex, The lack of communication and the lack of concern for customers.
This company is ment to be for people to be able to plate your cars and earn a living!
From day one this has been a headache.
Firstly I have paid a non refundable deposit of £1000 and already paid 3 weeks payment of £165 and left me with a car I can not license.
So I got a phone call the day before collection that the car I was offered had something wrong with it but they had another car that was the same make and model but a year older but a higher spec (HN72 PPX)
I have already sorted the day off work and paid for my £82 train ticket to travel from Chorley to London.
It wasn’t ready when I arrived even though I was told it would be and it would be serviced before collecting also (as I was told the car needed servicing every 15 to 20,000 miles) to then be told it needed a new tyre and they said I needed to take it to the garage my self before a 4 and a half hour drive back home; it turned out to be two tyres the car needed and when I was at the garage I was told that all the tyres had too higher pressure which the garage sorted. I was told by We Flex that I would be in and out quick but I was there for over an hour before the drive back home. Which was 230 miles I have put less than 300 miles on this car.
The car was a great drive home! So after a few days I sorted out a taxi MOT. That was put down as a fail due to a daytime running light , ( as it is an LED light and tied into the headlight the whole headlight needs replacing) brake light and reg light being out plus having a missing nut on the front passenger wheel! I was in complete shock when I was told this, as the car was MOT by your fleet team just 4 days before I picked it up. What type of garage doesn’t do a MOT properly (seems like stevie wonder has done it) but yet you still manages to let cars leave the fort court obviously knowing this! It has me wondering how many others cars are being checked like this!
After finally getting in touch with We Flex about all these issues I was told to go to my local Halfords garage and get them to sort the parts and labour and We Flex would pay for it on something called “one link” this has been another headache as the parts have been hard do get from MG and Halfords have been told that my car isn’t on we flex fleet when Halfords called We Flex up themselves.
My whole experience has been a constant regret! You will happy take the weekly payments off me but don’t seem at all bothered that I am still left with a car I can not use and that I can not plate as a taxi to earn my living!
My 4 week warranty runs out in a week and it just seems like everything you are doing is a stalling tactic so you don’t have to pay for all the repairs that your fleet team have left.
I am currently in contact with my local citizen advice bureau and they have said I should pass all this on to the DVSA and speak to the financial Ombudsman and also trading standards.
So far this has cost me over £2000 after getting a home charger fitted, I only went to We Flex as a friend got a car from them and everything has been ok.
13 October 2025
Unprompted review
Reply from WeFlex
Hi James,
We hope that your issue has now been fully resolved. If you are happy with the support you received, we would really appreciate it if you could update your review to reflect your latest experience.
If there is anything else you would like to discuss, our support team or your account manager will be happy to help.
Best wishes
The WeFlex Team
Reply from WeFlex
Hi,
Thank you for your review! We’re glad to hear you were happy with the service and really appreciate your feedback.
Best wishes,
The WeFlex Team
I had great experience on whole process…
I had great experience on whole process and Car collection too , everything goes smoothly Thanks Mahir sales executive, and Ash to introduce me to the car
31 October 2025
Unprompted review
Reply from WeFlex
Hi Rafal,
We’re thrilled to hear that your entire experience went smoothly! Mahir and Ash will be pleased to know you appreciated their support during the process and car collection.
Best wishes,
The WeFlex Team
Abu was very helpful showing me around…
Abu was very helpful showing me around the car giving me good tips and even helped me upload my documents. They go above and beyond to make sure I was all set to go.
31 October 2025
Unprompted review
Reply from WeFlex
Hi,
Thank you for your kind words. Abu will be happy to hear that his guidance and support helped you get set up and ready to go.
Best wishes,
The WeFlex Team
Happy with the service
Happy with the service. Good staff. Ash explained everything and the process was clean. Shivani was really good
31 October 2025
Unprompted review
Reply from WeFlex
Hi Sylwia,
We’re delighted you had a positive experience! Ash and Shivani will be pleased to know their guidance made the process clear and smooth for you.
Best wishes,
The WeFlex Team
Abu was very helpful showing me around…
Abu was very helpful showing me around the vehicle great service great company
31 October 2025
Unprompted review
Reply from WeFlex
Hi Thiyagarajah,
Thank you for your feedback! Abu will be happy to know you found his support helpful and that you had a great experience with us.
Best wishes,
The WeFlex Team
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