Wedgewood Pharmacy Reviews 

63
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were let down by their experience overall. People frequently reported excessive delays in getting pet medications, noting that orders often took many weeks to arrive. Consumers also struggled with incorrect auto-shipments, missing refills, and frustrating customer support teams that failed to provide reliable solutions. Though some customers faced major setbacks, a few people mentioned that individual staff members were apologetic and tried to assist when reached by phone. Some reviewers also noted occasional positive instances where urgent orders eventually shipped out quickly or arrived within just a few days.

What people talk about most

Service

Clients share negative opinions on service, noting extreme frustration with excessively slow prescription... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting significant delays,... See more

Customer service

Consumers find customer service to be frustrating, with reviewers frequently reporting that representatives... See more

Delivery service

Users describe negative interactions with delivery service, highlighting widespread frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been receiving my cat's methimazole liquid compounded prescription from Wedgewood for almost a year, and unfortunately, there has been an issue every single time she needs a refill. I signed... See more

Rated 2 out of 5 stars

Horribly slow with filling rx. I do not understand why it takes up to 15 days to get my pet's medication! I am currently looking for another vet pharmacy because the hassle I've encountered with Wed... See more

Rated 1 out of 5 stars

I have one compounded medication with this pharmacy that is SUPPOSEDLY on auto-fill. The last 4 refills did not arrive - I ran out. It seems each month I have to call and tell Wedgewood I have 2 ger... See more

Rated 1 out of 5 stars

Here's a radical idea: instead of telling a long time customer they can't find your script because of system changes-, " why don't you call back " How about saying your sorry or perplexed & you'll... See more


Company details

  1. Veterinary Pharmacy

Information provided by various external sources

Wedgewood Pharmacy is a compounding pharmacy, providing trusted medications for people and animals. Easily fill or refill your prescriptions online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

63 reviews

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1.5

All reviews

(63)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Overpriced and dishonest

Overpriced, charged me the same price for one week supply as I paid the previous time for a month supply. They said it was because my vet wrote the prescription for less and it was appropriate!? They allow you to pay for expedited delivery and when the meds don’t come in the allotted time, customer service tells you it is because they still have to make the prescription. Such a run around. Glad I found a local compounding pharmacy that is doing a much better service.

19 January 2024
Unprompted review
Rated 1 out of 5 stars

Hope your pet doesn’t actually need the meds

Hope your pet doesn’t actually need the meds. Ordered an urgent rx called in by my vet for my dog with cancer. Sent a shipping label almost immediately. Nearly a week later, it’s still awaiting pickup.

Called up, and the woman snidely stated they need 1-2 days to compound an rx. Regardless, a week is not 1-2 days. When we inquired about expediting they shipping, they said there was nothing that could be done since the label was already created.

If you have plenty of lead time, maybe this overpriced pharmacy is the way to go- but the quality of service, speed of delivery and overall support is horrendous.

Go elsewhere if you care about your pet.

4 March 2020
Unprompted review

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