WeCreat Reviews 

239
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the machines for being extremely easy to set up and operate right out of the box, noting fast shipping and exceptionally helpful support teams. Many buyers frequently highlight the top-notch hardware quality and sturdy packaging that consistently ensure all products arrive safely in perfect condition. However, some customers also noted frustrating issues with defective hardware components, limiting software features, and occasional delays in customer service responses. A small portion of reviewers experienced endless back-and-forth communication or faced unexpected extra charges when attempting to resolve technical problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the laser equipment offers solid build quality,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the setup process is... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the top-tier hardware,... See more

Customer service

Users describe positive interactions with customer service, often praising support agents for being prompt,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders typically... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Did a lot of research and purchased the Vision 20W after having issues in a lot of discouragement with another laser company. After about a year, we decided to move up to the 45 W pro and in the meant... See more

Rated 5 out of 5 stars

Vision Pro 45, order was shipped quickly, and well packaged, was up and cutting 30 minutes after unboxing it and downloading the software. Learning curve is short when using the first couple of grap... See more

Rated 5 out of 5 stars

I was apprehensive about ordering the Lumos, not everyone on the internet is honest. My unit arrived in 3 days and was wonderfully packaged. It was ready to be used within minutes of opening the box... See more

Rated 5 out of 5 stars

Ordered the vision pro bundle. It arrived in several separate boxes during the holiday season. I surprised my husband with it and he is so excited to have it and eager to learn how to create wonderf... See more


Company details

  1. Laser Cutting Service

Written by the company

WeCreat is a pioneering team dedicated to making creation accessible to everyone. Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions? We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress. We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable. We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable. We believe that when creation becomes simple, the world becomes more colorful. Follow us to be part of this creative revolution!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

239 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(239)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

The equipment is was delivered timely…

The equipment is was delivered timely and setup was easy. Downloading the software was simple. It would be nice if the rotary was a fold down versus an attachment. However, it’s not a big deal. I love the machine.

10 February 2026
Unprompted review
Rated 3 out of 5 stars

I purchase a Wecreat 45watt laser and…

I purchase a Wecreat 45watt laser and have had it 8 months and just started using it. The wire harness frayed with only 10 hours on the machine. It comes with a back up wire harness, the first sign of issues, I replaced it as it was instructed. It is binding up and has already started to fray just by moving it by hand. Poor design, it does engrave nice but now doesn’t work.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Failing Machine / Poor customer service

I bought a Vision Pro towards the end of 2025. The company failed to notify me that the fume machine I purchased was on back order. It would be another 2 weeks before I received it. The company gave me a lousy year subscription to their pitiful laser projects you can use in the software. Before the end of January 2026 my laser had failed. They made me pay to send it in for a replacement. Now I’m out a laser until I get a replacement and a month out from starting my business. Customer service are like drones with no life and could seemingly care less about you. I would not buy from again.

25 January 2026
Unprompted review
Rated 4 out of 5 stars

Not bad

I love the machine, but it has it quirks. Support is spotty. Machine will no longer auto-focus, even though I have followed all the troubleshooting options. Website is not easy to buy replacement cables. Bought the upgraded rotary, no instructions on how to re-work the original to make it fit correctly, and now it does not fit all the glasses I have.

11 January 2026
Unprompted review
Rated 2 out of 5 stars

I haven't received the product yet

I haven't received the product yet, but the pre-sales service has been excellent so far. I received prompt and helpful responses to all my inquiries, which gave me the confidence to place an order. I am currently waiting for the shipment. I will, of course, update this review based on whether the product arrives on time and meets the promised quality.
update 1: nope. they are not even close to follow what they indicate on their website. 3 to 5 business days they say but it is already 5 working days and the parcel even didn't move yet.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Services is amazing

Purchased 40W Vision for personal use. Bought the Super Package. Was missing the auto feed. Contacted Customer Service and they are amazing. I am new to this whole laser world, but I think I have found my new hobby. I am in love with my laser!!! Software is easy, I would highly recommend it!!!

14 January 2026
Unprompted review

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