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We Buy Books Reviews 

20,198
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its ease of use, efficiency, and straightforward process, making it simple to sell books and arrange collections from home. Many people also highlight the prompt and quick payment system, with funds often transferred to their accounts in a timely manner. However, some customers also noted dissatisfaction with the product acceptance, mentioning that many books were rejected or misidentified during the scanning process. Reviewers also expressed concerns about the pricing, citing low offers for books, unhonored quotes, or unexpected deductions from the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers appreciate the simple process of scanning books,... See more

Payment

Users describe positive interactions with payment, frequently highlighting prompt and quick payouts. Many... See more

User experience

People report positive experiences with user experience, consistently finding the app and website easy,... See more

Service

Customers consistently note positive experiences with service, praising its ease of use, quick processing,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting fair prices for their books and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

It was straightforward to scan ISBN bar codes on the app - more difficult for older books where you had the enter as a number. Sad that so many books weren't wanted. However, the process was straigh... See more

Company replied

Rated 4 out of 5 stars

Having decided to dispose of some books, I used WeBuyBooks to see if they were worth selling rather than just throwing them away. I suppose that the valuation was less than I thought it would be but a... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.3

All reviews

(20,198)

1,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use. Payment received within 48 hrs of sending parcel.
Great service.

25 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your feedback and for choosing us.

Rated 5 out of 5 stars

Great service - I would recommend

It was a simple process to download the app, scan books, DVDs and CDs then get an offer. But be patient, you have to scan a lot of books before you find those they will pay more than 20p for, but it is definitely worth the effort. Packing and posting was simple using Evri drop off. Two boxes sent £20 received and I was paid promptly. Very pleased with this app and service.

9 July 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you found our app easy to use and that the process of scanning, packing, and sending your items was straightforward. Thank you for your support and for choosing WeBuyBooks!

Rated 1 out of 5 stars

it seems this only ever happens with…

it seems this only ever happens with more expensive books but when i submit them they never seem to arrive. on a seperate issue every time i have reason to contact the company they never ever reply.

2 July 2026
We Buy Books logo

Reply from We Buy Books

Hello Martin,

Thank you for your review. We're sorry to hear about your experience.

We've looked into the trade linked to this review, and we can see that none of the items were rejected and your trade was processed and paid in full without delay. Because of this, we'd like to understand more about the issue you've described.

Could you please email us at info@webuybooks.co.uk with more information, including the relevant Offer IDs for the trades you've experienced this issue with? This will allow us to investigate what may have happened.

Regarding your comments about contacting us, our email response times are typically well within our 24-hour target, and our Customer Services team is also available by telephone and live chat if you need a quicker response. If you've previously tried to contact us by email, we'd be grateful if you could include screenshots of those attempts in your email so we can investigate why we haven't received them and involve our Tech Team if necessary.

We look forward to hearing from you so we can investigate this further.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

I have used webuybooks app 7 times over…

I have used webuybooks app 7 times over the last two years and it’s been a smooth experience every time - couldn’t ask for better, thank you

25 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience and for choosing WeBuyBooks time and time again. We’re delighted to hear that your experience has been smooth and enjoyable over the time. Thank you for your continued support.

Rated 5 out of 5 stars

Very good site which rejects very few books

Very good site which rejects very few books and doesn’t say they are missing all the time like one other.
Also very easy to send with the postman collecting and timely payment.

25 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We’re glad to hear that you found our service easy to use and appreciated the simple collection process and timely payment. We’re pleased that we could help make selling your books a smooth experience. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

The application is easy to use and the…

The application is easy to use and the whole experience from start to finish is good. Absolutely no complaints.

2 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your review. We’re happy to hear that you found our app easy to use and that your experience with us was smooth. Thank you for choosing WeBuyBooks!

Rated 5 out of 5 stars

Five star service

Very fast and efficient service with payments made promptly.

24 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review

Rated 5 out of 5 stars

Very easy with a great App

Very easy. Helpful. Generated over £200 for charity by having a book clear out; painful but necessary. Great App and great service.

8 September 2025
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We’re delighted to hear that you found our app easy to use and our service helpful. We appreciate your support and thank you for choosing WeBuyBooks!

Rated 3 out of 5 stars

Organised company. Offers low…

The company is,well organised and efficient. Offers for most books are very low.

1 July 2026
We Buy Books logo

Reply from We Buy Books

Hello Karen,

Thank you for taking the time to leave a review and for your kind comments about our service. We're pleased to hear that you found us to be well organised and efficient, and we hope to see you trading with us again in the future.

We also appreciate your feedback regarding our prices. We always aim to offer the most competitive prices possible; however, the values we can offer are closely linked to supply and demand within the second-hand market, which is largely beyond our control. We continually review our pricing to ensure it remains fair and competitive.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Excellent Service

The whole experience of listing and posting books, to sending them off and receiving payment, was straightforward and efficient. Will definitely recommend to others.

1 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your feedback. We’re happy to hear that you found the whole process straightforward and efficient. Thank you for your support. We truly appreciate it.

Rated 5 out of 5 stars

Quick cash out

Easy to use app and clear instructions on packaging and delivery. Great decluttering platform to give your kid's pre-loved books a second life to others without the hassle.

1 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review! We really appreciate it. We're so glad you found the app easy to use and that everything went smoothly. Thank you for your support!

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