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WeBuyAnyPhone.comReviews 

46,941
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(46,941)

8,256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They offered me £20

They offered me £20, on a flawless phone, music magpie gave me £150

Avoid, like the plague.

15 May 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello SP 19,


Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

⭐ (1/5)

⭐ (1/5)

**Absolute rip-off – they slash £150 off no matter what condition your phone is in**

I was really disappointed with my experience using WeBuyAnyPhone. I got an online quote for my iPhone 16 Pro, which was in excellent condition – no scratches, perfect battery health, and everything working flawlessly. The initial quote came back at £620, which seemed decent enough to make the sale.

I posted the phone, suddenly announced received a whatsapp messege that the phone was only worth £470. That's a **£150 deduction** for absolutely no reason. The guy behind the counter just shrugged and said it was "standard valuation adjustment."

I asked why, especially since the phone was basically pristine, and he gave some vague nonsense about "market conditions" and "final assessment." It was clear this is just their standard practice – they lure you in with a high quote and then hammer you with a massive reduction regardless of the actual condition. If you don't agree to the price they'll charge you £10 for the return.

Never again. Save yourself the frustration.

12 October 2025
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello K,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

OMG… Bad reviews

OMG! I was going to send my iPhone to this company but I was very jubilant because of the high price they offered me and now reading the reviews I’m keeping well away from them. They’re praying on the fact you have to pay them to return it. Bad business practices which will result in them losing customers.

2 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello OF18,

Thank you for your feedback.

I understand your concerns regarding the reviews on Trustpilot.

Please note that reviews are based on individual customer experiences and can vary depending on the service received.

If you would still like to send your device to us, we recommend carefully reviewing the condition descriptions on our website and selecting the option that best matches your device before placing your order.

If you require any further information or assistance, please do not hesitate to contact us.

Many thanks,
Webuyanyphone.com

Rated 3 out of 5 stars

Not happy with the valuation that I…

Not happy with the valuation that I eventually received for my phone but Mohit was very pleasant and helpful with arranging the return of my phone .

2 July 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello John,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Mohit’s service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 1 out of 5 stars

Received way below original offer when…

**UPDATE** The reply below from them states phone has been returned which actually isn’t correct- as they had me over a barrel I felt I had no choice but to accept crappy offer!! Obviously a standard scripted reply!!
Received way below original offer when looking on comparison site. When ringing to question took 20 minutes to answer call. The man that answered was very polite, & dealt with my query.
Just be aware if you state good ( no other choice other than not working or poor) they downgrade to pretty good condition which drastically decreases offer if you decline you have to pay postage!

2 July 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sonia,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Amazing and trusted site

Amazing and trusted site. Selling my phone was so easy, the transition when sending and then getting your payment was done within a few days. I would highly recommend as you also get the best price for what you are selling. Thank you

2 July 2026
Rated 1 out of 5 stars

If i could give zero stars I would

If i could give zero stars I would!
Do not touch thia company with a 12ft barge pole!
Theu couldn't sell me device because apparently it isn't a UK model.
It took 2 weeks to get back to me with various tracking numbers because of technical difficulties with sending the phone back their end.
Ive received it back today and tried to load all my stuff back onto it, reset the phone and its asking for a screen lock. I erased everything when I sent them the phone including the screen lock. They have sent the phone back knowing full well as soon as I restarted it I would be locked out

2 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Leanne,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Low balled, and phone damaged

They will NOT offer you stated price on website. Sent my phone and was insanely lowballed. Initially lowballed from £493 to £370 then even lower to £170.

Phone was in perfect condition and after the first lowball i asked for video/image to which they provided and then lowballed me even further saying "the screen is raised" when they couldn't prove any light wear.

2 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Ahmed,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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