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WeBuyAnyPhone.com Reviews 

47,128
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 8,920 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service and efficient overall service, noting the helpfulness and professionalism of the staff. Many people appreciate the polite, informative, and friendly interactions with agents, who are often praised for their ability to resolve inquiries and provide clear explanations. Reviewers also found the process to be fast and were kept updated with regular communications. However, some customers were dissatisfied with the pricing, often receiving a significantly lower offer than initially quoted for their devices, even when in pristine condition. These individuals felt pressured to accept reduced offers, with some reporting that the company tried to find faults or charge fees for returns, leading to a perception of unfair practices.

What people talk about most

Price

Clients share ambiguous opinions on price, with many reviewers initially attracted by higher-than-market... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Product

Reviewers highlight ambiguous aspects of product condition, with many customers reporting that their phones,... See more

Customer service

Users describe positive interactions with customer service, with many expressing delight and appreciation for... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, exceptional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 4 out of 5 stars

I spoke to Sakul today regards my trade in, he was super friendly, professional and efficiently dealt with my enquiry. I was able to reach the customer service quickly. Unfortunately the trade in offe... See more

Rated 4 out of 5 stars

The service was very efficient but like may others the price confirmed was reduced significantly. When I declined they offered a slight increase, but no where near their online offer. This for a bar... See more

Rated 4 out of 5 stars

Did not get the price quoted so was disappointed but the WhatsApp team where very helpful in getting me a price I was happy with


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,128)

8,439 reviews in the last 12 months

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Rated 1 out of 5 stars

My Samsung s24 was in pristine…

My Samsung s24 was in pristine condition and initial offer was £316 the somehow reviewing the phone they offered £185. If they could half the price when in pristine condition then don't bother sending to them at all. It's a big con because I know it s worth around £300 no scratches no damage and always kept in a full case that covers front and back and had a screen protector always, it was like new.

3 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Marie,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 3 out of 5 stars

I sent my phone back it took 10 days…

I sent my phone back it took 10 days for an offer to be made .

3 July 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Mrs Jane,

Thank you for your feedback.

Upon reviewing your account, I can confirm that the offer email was sent on 26/06.

Could you please check your Junk or Spam folder, as the email may have been filtered there?

If you are still unable to locate the email, please let us know and we will be happy to assist further.

Kind regards,
Webuyanyphone.com

Rated 1 out of 5 stars

Don’t Waste Your Time !!!

My iPhone 13 was valued at £208 by the company. I bought the phone brand new 4 years ago and have looked after it extremely carefully. It has had a cover on since day one, never been dropped or damaged in any way. Having arrived with the company they came back and the offer was reduced to £55 !!
They claimed the screen was scratched (untrue), the back was also scratched (again untrue). When I said I wanted them to return the phone I was told it was going to cost me £10.75 to send it via Royal Mail Tracked. After a lot of chats they relented and as a ‘good will gesture’ they dropped the charge. That was the only positive thing to come out of the experience as far as I was concerned. I firmly believe the offer of £208 was never on the table. Please don’t waste your time with this outfit. You will never achieve the offer price

29 June 2026
Unprompted review
Rated 2 out of 5 stars

RIP off

They quoted my £430 my iPhone was in immaculate condition, and they lowered the price to £290. Because I did not want to go through it all again returning in etc, I just accepted the offer, I felt I was ripped off!!

The phone was worth more than I accepted, The original offer persuaded me to go ahead, but that amount was never actually paid. By the time I found out, it was too much hassle to have the phone returned and start searching for a better price elsewhere. I feel the process was misleading, and I accepted a significantly lower amount than I had been led to expect.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

I am giving 1 star because there is no option of zero. Do not trust them. My phone for trade in was, I knew, in mint working and presenting condition - it had never been out of the protective case and always had a screen on the front and the camera lenses. They described it as faulty with scratches everywhere and reduced their trade in offer from £257 to £70. I had it returned to me and it was exactly as I remembered, I have photos to prove this. No damage and mint condition. I went into town and sold it for £200 to the first shop I went in, they agreed it was mint.
They are liars and chancers. Sell to someone else. Dishonest and not trustworthy. Con men.

1 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Shelley,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Great customer service

I had some queries about the offer price I received, Subham listened to them and increased the offer I received. That doesn’t always happen in situations like this so I’m grateful

3 July 2026

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