Webuyanyhouse.co.uk Reviews 

743
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful and professional staff for explaining complex property options clearly, answering all questions thoroughly, and keeping interactions entirely pressure-free. People note that the overall service journey is remarkably smooth, well-organized, and efficiently managed from start to finish. However, some people mentioned occasional issues with communication, noting instances of unanswered office calls, unreturned messages, or delayed follow-ups after initial consultations. Customers also expressed frustration regarding persistent unwanted marketing calls and difficulties reaching support staff when trying to resolve concerns later in the process.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting clear communication and... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff who guide them through the... See more

Customer communications

Customers had ambiguous experiences with customer communications, while some reviewers praised helpful staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a simple, streamlined, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Currently trying to sell a one bedroom property and due to the slow market decided to explore webuyanyhouse. Spoke with Sheelan who was able to give me a breakdown of the process and costs giving... See more

Company replied

Rated 5 out of 5 stars

I contacted Webuyanyhouse to sell my late father’s retirement flat and spoke to Ron. He explained the process clearly, went through all the T & C’s and answered all my queries. There was no hassle or... See more

Company replied

Rated 5 out of 5 stars

I am in the early stages of selling my Auntie's house through We Buy Any House. And although a little sceptical initially, the service I have received has been excellent. Christian Thomason has been... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Webuyanyhouse.co.uk and especially Dom Hindmarch. He was open and honest, clean and concise and explained the process throughout. Could not have asked for more. Would th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

At We Buy Any House, we’re committed to keeping things simple. We make selling homes as fast and hassle-free as possible. No hidden costs, obligations or last-minute renegotiation's in prices. You can view all of our We Buy Any House reviews here.

We Buy Any House: the nation's trusted home buyer

Written by the company

We honour our commitments
We act responsibly and in good faith, always aiming to do the right thing.
We build respectful relationships
We understand that all strong relationships are built on mutual respect, so we consider the impact of our decisions on others.
We go the extra mile
We get the job done, with an efficient, uncompromising commitment to our work.
We keep it clear and simple
We keep things simple and efficient, always looking to simplify and improve our service.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(743)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative

Very informative. Laid out all the options and did not feel at any time that i was under pressure to complete the sale.Very happy.

1 June 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Edwin,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sheelan. I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Overall great and positive experience…

Overall great and positive experience Mark Smith and Louise Gildea very helpful and ensured that they kept in contact and were able to deal with questions and enquiries. Big thanks to them both could not fault them at all.
Thank you from Keith

27 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mark

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark and Louise, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Aaron was very professional and i ll…

Aaron was very professional and i ll work with him in the future

11 May 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Gheorghe,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Selling Property with Ease

We’ve been working with Aaron Doyle at Webuyanyhome.co.uk while selling our home, and he’s been excellent throughout the process.

From the start, he’s been responsive, straightforward and easy to deal with. He’s taken the time to explain things properly, answer every question we’ve had, and always followed up when he said he would.

Selling a house can feel stressful and uncertain at times, but every conversation with Aaron left us feeling informed and confident about the next steps. Really appreciated the honest and professional approach.

19 May 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Fast response

Fast response, with clear, well explained information, that left me in a position I fully understand. Sheelan was very well spoken, and extremely helpful.

13 May 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mr Davis,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sheelan, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

So far so good

Aaron has been so helpful after being let down by other companies he went above what I would've expected to try to sort out a better deal for me. Can't thank him enough fingers crossed now it all ends well

14 May 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mr Vowles,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Aaron Doyle - Great experience!

Just starting the process and Aaron Doyle has been incredibly helpful, talked me through everything in detail. Would recommend!

13 May 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Danny,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 4 out of 5 stars

Thanks Ron

I didn't use the service in the end, but my experience talking things through with Ron was excellent. He wasn't pushy and seemed honest. We spoke several times and he answered my questions in detail. He came back with an improvement on the first offer, but this was still too low for me to proceed. Only rating four stars has I didn't use the full service.

27 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Ol,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Ron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 1 out of 5 stars

Here we are again writing a complaint…

Here we are again writing a complaint about We Buy Any House, or their correct title and advertisement should read, WE DON’T BUY ANY HOUSE”.
Totally unprofessional and bordering on scandalous which should be looked into further.
It seems they try to target people/sellers who they deem as desperate for cash…
We had 2 properties initially valued at approx £120,000 jointly. After we indicated it didn’t meet our expectations we reviewed the position again and proposed a joint compromise offer from them of approx £130,000.
The MANAGER overviewing the case said they could only now offer £70,000. What a complete insult and some say trying to take advantage of the situation so they were instructed to close their file immediately.
I’m sure reporting this to the BBC Rip off Britain may expose the story

1 May 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Jeff,

Thank you for sharing your feedback with us.

After conducting a thorough search of our records, we were unable to find any information associated with your account.

To assist us in investigating this matter further, please contact our Customer Service team at 0800 652 8612 with your details.

Many thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Molly was really helpful

Molly was really helpful, didn’t proceed however she provided support throughout our conversation

30 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Kevin,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience with Molly, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 1 out of 5 stars

AVOID AT ALL COSTS PARTICULARLY IF YOU…

AVOID AT ALL COSTS PARTICULARLY IF YOU ARE VULNERABLE or HAVE MENTAL HEALTH ISSUES. I would give zero stars if i could. Initially impressed but after their conditional offer was withdrawn (because they were relying on an incompetent, borderline fraudulent surveyors report which we provided evidence of), the contract was then cancelled. They are currently refusing to remove their application for a Land registry restriction on the title to our property, knowing full it will prevent another sale we agreed a with another company and I my onward completion, which I will lose if they don't remove the OS1.

They also continued to repeatedly call and make offers which were still below the conditional offer, which we were not obliged to accept, and refused to take no for an answer. I've notified them they are liable for damages including the loss of my purchase but they seem to not care.

Ww will ne making formal complaint, and to the Property Ombudsman and court claim for damages.

Your response is utter rubbish, I have Solicitors emails and a formal complaint (which you've not acknowledged or replied to, although the read recept shows ot was received and read) to prove it! I've reported to Trading Standards and will be issuing a claim for damages. Thanks for the response though, it helps my claim and confirms your company are liars.

29 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Kristi,

After conducting a thorough search of our records, we can confirm that no progression was made with the property.

Our records also show that no contract was signed and no charge was placed on your property.

If you believe this information is incorrect, please contact us on 0800 652 8612.

Many thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Five star service!

Exceptional service!

30 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Chardonnay,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Joe b

Joe helped me with my questions and explained everything in a simple way. Would recommend.

28 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Chloe,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience with Joe, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manage

Rated 5 out of 5 stars

Great work from Sandy

Great work from Sandy!

Thank you.

28 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Scott,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience with sandy, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Easy to understand the agent and the…

Easy to understand the agent and the options open for negotiation

27 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Alan,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Helpful and Knowledgeable

Had an initial conversation today and found
Sheelan Shah really helpful and knowledgeable. He was quick, efficient and will be sending me the information as soon as possible.

27 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Alisha,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sheelan. I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

I had spoke with sandy today

I had spoke with sandy today , she was so good helped me with my enquiry. Thank you sandy

16 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Asha,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sandy, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Selling my property

Mohammed was thoroughly professional and polite and clearly talked me through the process and services available and answered all my questions

8 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Paul,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mohammed, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Sandy was very helpful excellent…

Sandy was very helpful excellent Service!! Sandy went the extra mile in helping me with my search of a New property highly recomend.

7 April 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Hally,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sandy, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Jordan

Jordan was very helpful and always kept in touch as planned, and we sold our property at agreed price.

31 March 2026
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Pamela,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Jordan, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

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