The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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Reviews shaping this summary
I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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Very straightforward to deal with.
28 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
On multiple occasions of visiting the…
On multiple occasions of visiting the Yate store. I have had been over charged on things that show a clear price on the sticker. The worst part is the staff act like I'm wrong for wanting at the price that it's stickered then they tell me " well it's this price now " No it's not you can refund it and then they decide to let me have it for the correct price that is on the sticker. This is happened to me multiple times that I have to check everything myself when checking out in store.
16 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi Kieran,
Thank you for your review.
Our prices are dynamic in nature and we ensure the correct price labels are attached to the items. In case of any discrepancies, our customers can highlight them to us and we will be happy to check and advise further.
To assist you further, I have sent an email to your registered email ID requesting additional details. Please reply soon and I will be happy to look into this,
Regards,
Ashwin
I was given a call for around £90 for…
I was given a call for around £90 for games and controllers I sent the items in and I got paid £35 without even notifying me if there was an issue which they shouldn’t have been so you’re underpaid me but quoted very different me on games
28 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi,
Thank you for your review, and I am sorry to know that you were not happy with our testing procedure as the payment was processed.
However, may I inform you that we do update the customer for changes in payment, changes in grade, or pricing related to a particular item. Here, in this case, there were multiple items. Some of them cleared the test, hence the payment was done. Some of them did not clear the test, hence they were dispatched back to you.
Hence, here there was no need to contact you, as this was not related to a change of payment. It was just that whichever items cleared, we had processed the payment for them.
I hope this clears things up, and if you have any other queries or concerns, feel free to email us, and we will be more than happy to assist you further.
Warm regards,
Nikita
Good job respect
19 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi Abison,
Thank you for your review, and please accept my apologies for any inconvenience you had to go through with your order.
We deal in used items, and one of the crucial checks in our testing parameters is to ensure no data belonging to the previous owner is left behind. Data deletion and account removal are mandatory before getting any item for a sale, where, after suggesting that customers do this, we then do another courtesy check.
Along with this, we have testing guidelines in place where the functionality of the item is checked, and only once it passes the set parameters, it is purchased and sold forward. I would like to assure you that this case has been forwarded to the respective management of the store involved, and based on the final findings, a procedural assessment will be undertaken.
To work towards a resolution, I have emailed you on your registered ID and if you have any queries, please feel free to write back to me.
Regards,
Jessica
Clear instructions and information re…
Clear instructions and information re selling my phones and how to post them with a free label
Will definitely use you again if I have anything else to sell
26 April 2026
The ease of doing this online and the…
The ease of doing this online and the speed of recieving the goods was impressive .
15 April 2026
Great service from cex the lady who…
Great service from cex the lady who served me in Ruislip was very helpful all the staff in Ruislip are amazing
16 April 2026
I have brought many things at CeX both…
I have brought many things at CeX both Items in store and online, never had an issue. Items bought online have come to me in excellent condition, always well packaged.
19 April 2026
Great price and working Ram as expected.
Almost instant delivery, memory working well and a good price. Many thanks CeX.
20 April 2026
My very first purchase and first time…
My very first purchase and first time to buy at CeX and its online, I was very excited but sadly I received a wrong item that belongs to someone for his receipt was inside the parcel and my name and address on it. Surely both wasted time and money to bring these wrong items to the nearest CeX. How do you plan to console or win back your customer?
14 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi Charles,
Thank you for your review. I am sorry to hear about your first experience with us.
I understand how disappointing it must have been to receive an incorrect item, especially when you were expecting your order. This is not the experience we aim to provide. Your feedback has been shared with the sourcing store team so it can be reviewed and addressed internally.
We do have a hassle free return process in place. You can return the item to any of our stores along with your invoice, or send it back to our warehouse. For full guidance, please refer to our returns policy here: https://bit.ly/4oa4WkX
If you need any help with the return or would like us to assist further, please contact us via our support page at https://bit.ly/3HfQd24 and we will be happy to help. We will also do our best to ensure a smoother experience for you going forward.
Regards,
Nikita.
Excellent communication with immediate…
Excellent communication with immediate payment once items had gone through verification. Would not hesitate to use again.
28 April 2026
Excellent price for ddr5 ram and cpu
Excellent price for ddr5 ram and cpu items. perfect delivered with no issues , saved me some serious cash for daughters gaming pc compared to getting these items new. thanks cex and staff happy customer :)
20 April 2026
Great service instore or online…
Great service instore or purchasing online, items arrive quickly and are always as described with the benefit of the 5 year warranty which gives customers piece of mind
16 April 2026
Experience of CEX products and services
All of the packages I receive are secure beyond what is expected, the parcels I receive are to the standard and often exceed the standard advertised and having been in stores and spoken to colleagues there is a real love for tech and games in this company that is noticed and appreciated as a consumer.
20 April 2026
I had a very bad experience with Cex…
I had a very bad experience with Cex holloway road. The manager is very rude. He does not respect at all. He seems as he does not want to buy or sell anything. Very arrogant
28 April 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Sam,
Thank you for your review and it is unfortunate that your recent experience has not gone as planned.
Our staff maintain a professional demeanour during their interactions and are equipped to address any concerns once highlighted to them. As all items undergo testing from our end, the purchase can only be completed if they meet the expected standards for sale.
It seems that you haven't contacted us about this yet thus, if you wish to make a similar purchase again, please contact us via our support page https://tinyurl.com/5xv574ut with the subject line "Trustpilot I had a very bad experience with Cex…" and I will be happy to assist you further.
Regards,
Ashwin
Very easy company to do business with :-)
Very easy company to do business with.
The only issue I have is when you need to contact anyone within the company for any type of support. That is a nightmare!!
16 April 2026
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