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I ordered a Rab micro lightweight jacket late on the Friday afternoon and was wearing it on Saturday afternoon. Class leading processing, despatch and delivery. The jacket itself is incredibly light (... See more
I've been using another online company, not anymore. Very efficient service from Webtogs. Always good deals on. Free returns is a massive plus for me !! Using Royal mail as the courier is great. A ce... See more
Very impressed with ease of purchase and range of quality products. I purchased a snug pak jacket from Webtogs nice to see quality British made products being sold on your site. Order arrived quickl... See more
Company details
Written by the company
Well, we are Webtogs, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £50, let our customers return items easily and give the very best customer service of any outdoor website.
Contact info
United Kingdom
- customersupport@webtogs.com
- webtogs.com
Wrong sizing
Oredered 3 items
Arrived on time. Decent prices.
The most expensive was a $63 Ronhill windbreaker.
They all arrived while I was out of town. When I did try them on, they fit great, except the Ronhill . I am Large for jacket sizing. Never had a problem anywhere for generic sizes except from clothing from China in general. This jacket was a Medium.
I contact customer service and they were prompt and polite. I had to send pictures.
They said to send back for a refund.
In the link, in the fine print, it stated it had to be < 30 days after delivery. It was over that by this time. It also required a special service and fee to ship back to the UK. I am in the US.
When I responded that I saw the fine print, customer service said,'Oh Yes, you cannot send it back. Too late.'
So I am stuck with a way too small expensive jacket.
The cost of this episode certainly cancels any benefit from other Webtog pricing or free shipping.
BTW just checked...same jacket now offered at 30% less.
But I wont be ever using them again.
1 April 2023
Unprompted review
Reply from Webtogs
Hi Bill,
Thank you for your review.
I am sorry to hear of these issues you are having wwith your order. Please do provide us with your order number, a colleague will reach out to assist you.
Apologies for any inconvenience.
Stephen - Customer Experience - Webtogs
Excellent price and speedy delivery
16 April 2023
Speedy & efficient despatch & delivery.
Speedy & efficient despatch & delivery.
Good range of products with some offered at discount prices.
Very good returns policy
16 April 2023
fast delivery and great price
14 April 2023
Great product and super fast despatch…
Great product and super fast despatch and delivery
15 April 2023
WEBTOGS
I found the Webtogs website easy to navigate and it provided me with plenty of information on the products I was interested in. I thought the speed of delivery to be outstanding.
15 April 2023
Great speedy service and delivery and…
Great speedy service and delivery and good sale price.
11 April 2023
North face fleece
North face fleece, good quality and great colour for fly fishing , good service as well
10 April 2023
Great service from staff when garment…
Great service from staff when garment out of stock & provided me with date of next arrival & new code for same price of goods.
5 April 2023
Bought a pair of hiking shoes
Bought a pair of hiking shoes. Took two months to get them. They weren’t comfortable but I can’t return them because the box was damaged in shipping and they don’t accept that.
10191497 Order Number
4 April 2023
Unprompted review
Reply from Webtogs
Hi Audrey,
Thank you for your review.
I am sorry to hear of the issues you have ahd with your order. Can you please provide us with yoru order number, a colleague will reach out to assist.
Apologies for any inconvenience.
Miguel - Customer Experience - Webtogs
Great jacket great service great price 10/10
Really cool jacket by a top top Brand in mammut love this jacket and got pretty rapid free delivery so it’s all good thank you
2 April 2023
Great service
2 April 2023
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