WebstaurantStore Reviews 3,440

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 667 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of products and the competitive pricing, often finding items at better rates than elsewhere. Many appreciate the vast selection available, making it a go-to source for their needs, and praise the user-friendly website and the ease of the ordering process. The efficiency of delivery is also a common point of satisfaction, with many receiving their orders quickly and well-packed. However, some people were dissatisfied with the shipping costs, finding them to be high, especially for smaller orders or international deliveries. There were also occasional reports of items arriving damaged or orders being lost, though some customers noted quick reimbursement or replacement in such cases. A few reviewers also mentioned issues with the "Plus" program, specifically regarding its cost-effectiveness for smaller businesses and unexpected charges.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the high quality, variety, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick checkout,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the great prices, competitive... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the site easy to navigate, with a... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the quick shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received a 20 quart Choice mixing bowl for Christmas and like it so much I got the bigger set - all 9 pieces and picked up another few items while on the site. The deal breaker for me on purchasing... See more

Company replied

Rated 4 out of 5 stars

The ordering experience was good, but i was confused when it told me my address was not a valid address. I fumbled around some (don't know what I did exactly), but it finally accepted it. It's all goo... See more

Company replied

Rated 4 out of 5 stars

Easy to order, however the shipping cost was not revealed until you reached the checkout phase. I probably would have continued my search through other vendors if I was apprised of the high delivery f... See more

Company replied

Rated 3 out of 5 stars

Webstaurant is a great place to get big quantities of stuff. However the pkgs I’ve ordered have gotten lost, arrived totally open and everything missing. Maybe they need to package things better or sh... See more

Company replied


Company details

  1. Restaurant Supply Store
  2. Baking Supply Store
  3. Bar Restaurant Furniture Store
  4. Commercial Refrigeration
  5. Food Products Supplier
  6. Hotel Supply Store

About WebstaurantStore

Written by the company

Shop over 340,000 products from the largest online restaurant supplier and foodservice retailer!

Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.

Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.

Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!

Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.

WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!

Shop WebstaurantStore

Written by the company

The Leading Distributor of Restaurant Supplies & Equipment
Order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.

Sign Up for a WebstaurantStore Plus Membership!

Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!

Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!
As a Plus member, you can enjoy additional discounts on our already low prices for just $99 a month! Spend $29 or more on eligible Plus items and your order will arrive fast with priority processing. Start saving today!

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
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Rated 2 out of 5 stars

The shipping charges were almost the…

The shipping charges were almost the price of the order $40 to ship come on

27 April 2026
WebstaurantStore logo

Reply from WebstaurantStore

Hi Ed, thank you for taking the time to leave a review. As a wholesale website, we do not build our shipping and any applicable handling costs into our prices. Instead, we charge the full shipping and handling cost for each order. Typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.

Rated 5 out of 5 stars

This company can not be beat

This company can not be beat ! Price, quick ordering, easy payment and the fastest shipping. We love here.

27 April 2026
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Reply from WebstaurantStore

It's wonderful to hear about your experience shopping with us! Thank you, Adam.

Rated 5 out of 5 stars

Mountain Flower Bakery is a HUGE fan of Webstaurant's a Biggest Fans!

I have been a customer of Webstaurant since 2016. I cannot say enough good things about this company, Fast Service. High Quality products, and an enormous variety of items to fulfill the needs of any kind of food service establishment. The Plus program makes it possible to buy more and pay less for shipping. I have also found the customer service to be phenomenal. The prices are more than reasonable which makes it easier for smaller food service companies to have what they need on hand.

The two-day shipping provided from the Plus Program helps keep those products in stock and if you do not use at least as much as the monthly amount, you will be refunded he difference. In addition there are other benefits from the Plus option, cash back and a half-price monthly Plus payment if you have a Webstaurant credit card.

It does not matter if you have a small company like my Mountain Flower Bakery, or if you are a chain with multiple locations, the service and quality are no different.

20 April 2026
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Reply from WebstaurantStore

Diana, thank you so much for your kind words and great review. We are so happy to hear that your bakery and yourself have had such a great experience as a long time customer. We truly appreciate you choosing WebstaurantStore!

Rated 5 out of 5 stars

This is the only place I go to buy my…

This is the only place I go to buy my Tabasco products.
Very easy to shop the website.
Thanks

25 April 2026
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Reply from WebstaurantStore

It's wonderful to hear that you have found all the Tabasco products you need shopping with us at WebstaurantStore! Thank you for taking the time to leave a review.

Rated 1 out of 5 stars

Zero transparency with the plus program

Please be careful to make sure the store does not include you in their plus membership, unless you truly want it. It will not be marked or referenced in your order confirm and you will not get any information on the program or a thanks for opting in email- these are the perks. You will be silently charged a recurring $99/mo. And they will not refund you when you realize this recurring fee on your statement. The lack of transparency in their handling of this program is incredibly concerning to me as a consumer.

24 April 2026
Unprompted review
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Reply from WebstaurantStore

Hi Bri, we are sorry to hear that you had this experience. We would like to hear more about this. Could you please send us your order number in the form we have requested here on TrustPilot so we can look further into it?

Rated 5 out of 5 stars

excellent service

excellent service. fast shipping. everything intact

16 April 2026
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Reply from WebstaurantStore

Thank you for your review, we appreciate you taking the time to share your experience shopping with us!

Rated 4 out of 5 stars

Available product ... website a little glitchy

Webstaurant Store had the product I was looking for. The website has a couple of annoying glitches, but that's small stuff overall.

24 April 2026
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Reply from WebstaurantStore

Thank you for sharing this feedback. We are glad to hear that you found what you needed but we will be sure to look further into the glitches you mentioned to ensure the process is smooth.

Rated 5 out of 5 stars

Great selection

I've used you before for my wedding supplies, now I have found a replacement coffee urn for my fire department, what a selection and free shipping is a deal maker for me

23 April 2026
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Reply from WebstaurantStore

We appreciate you sharing your positive experience shopping with us, Todd! We look forward to working with you again soon.

Rated 5 out of 5 stars

The shipping is very expensive

The shipping is very expensive . How can I lower that in the future . Thx

21 April 2026
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Reply from WebstaurantStore

Have you checked out WebPlus? Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription. Check it out here: https://www.webstaurantstore.com/plus/

Rated 5 out of 5 stars

Excellent website that is easy to use…

Excellent website that is easy to use and full of every product that our business could ever need. Also the delivery is quicker than others. Thanks Webstaurant!

-Byron

16 October 2025
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Reply from WebstaurantStore

Thank you for your review, Bryon! It's great to hear that you found the ordering experience easy and that our items meet your expectations.

Rated 5 out of 5 stars

webstaurant has been a great partner

webstaurant has been a great partner. quick shipping, quality customer service, and great selection. Its my go to for all my supplies. I also love the plus program. I save way more in shipping costs than the monthly fee to have the program and the special pricing I get on top is like an extra bonus. Keep up the good work webstaurant team!

20 April 2026
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Reply from WebstaurantStore

Hi Peter, we truly appreciate you choosing WebstaurantStore and are so pleased to hear that you have had a great experience with our products, shipping, customer service, and WebPlus. Thanks for the feedback!

Rated 2 out of 5 stars

Broken glassware

The problem is not ordering product, it's receiving the product. Every time I order glassware, there is always a certain percentage that arrive broken. Packing inside the boxes is insufficient to absorb transport, therefore resulting in multiple broken glasses in every box. Getting replacements is easy but also inconvenient in terms of being a waste of my time and counterproductive.

22 April 2026
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Reply from WebstaurantStore

We appreciate you sharing this feedback, Barry! We are always looking to grow and improve our shipping procedures, so we will be sure to share your review with the proper department so we can look further into this.

Rated 5 out of 5 stars

Outstanding customer service and pricing

I'm an existing customer. I purchased a very expensive commercial sink from them in around 2021. Their customer service was excellent. We had a slight problem on some damage on the product and they very very promptly took care of the issue completely by shipping a new unit very quickly. Their pricing is excellent& they always have what I'm looking for.

21 April 2026
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Reply from WebstaurantStore

Hi Mickey, thank you for your 5-star review. We're glad to hear that you've had a great experience with our customer service and look forward to working with you again soon.

Rated 5 out of 5 stars

First time using your business



First time using your business. After looking and looking i found what I hope is the problem . Popcorn kettle wasn't getting hot.

21 April 2026
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Reply from WebstaurantStore

Hi Jo, it's great to hear that you were able to find a replacement heating element by shopping with us at WebstaurantStore! We look forward to working with you again in the future.

Rated 1 out of 5 stars
WebstaurantStore logo

Reply from WebstaurantStore

Hello, thank you for taking the time to share this feedback. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts.

Typically the more you purchase at a time, the less expensive your shipping cost will be per item. It is also more cost efficient to ship to a commercial address.

Rated 5 out of 5 stars

Great selection

Great selection, easy to find parts. The best prices on a lot of items. Always check the estimated delivery date. I have been ordering from WebstaurantStore for years.

21 April 2026
WebstaurantStore logo

Reply from WebstaurantStore

Hi Coy, we truly appreciate you choosing WebstaurantStore and are so pleased to hear that you have had a great experience for so many years. Thanks for the feedback!

Rated 5 out of 5 stars

Pricing and convenience is excellent

Pricing and convenience is excellent. Deliveries have been timely and complete. Thanks

20 April 2026
WebstaurantStore logo

Reply from WebstaurantStore

Thank you for your review, Joanne! It's great to hear that you found our pricing and convenience to be excellent and that all of your deliveries have been timely and complete.

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