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WebMate Reviews 438

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TrustScore 5 out of 5

5.0

Web Hosting Company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the quick and effective responses to their inquiries. Many people appreciate the prompt and courteous support, often delivered in clear, understandable language. The staff is frequently described as helpful, professional, and friendly, making interactions pleasant and efficient. Consumers also commend the company's reliable service and the exceptional customer support, noting that issues are resolved quickly and efficiently. The website and overall user experience are also positively reviewed, with many expressing satisfaction with the ease of use and the range of services provided.

What people talk about most

Service

Reviewers consistently report positive feedback about the service. Customers frequently praise the superb,... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the prompt, helpful, and knowledgeable... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Website

Consumers find the website experience to be positive. Many customers have been with the company for years,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All my friends are forever moaning about their internet providers, especially when it comes to email. Apparently “service” now means sending you in circles until you forget what you asked in the fir... See more

Rated 5 out of 5 stars

WebMate / Macace are excellent. A 'service' is defined not by low cost but by the quality of support. Whenever I've needed help or guidance WebMate have responded rapidly and effectively, and in cle... See more

Rated 5 out of 5 stars

I have been a customer of Webmate (aka Macace) for over 20 years, primarily for email service. The service has always been reliable, with advance warnings when outages are planned. Importantly the sup... See more

Rated 5 out of 5 stars

Recently the internet connection went down and I asked Webmate to check as I suspected there was a general problem after a storm. They responded very quickly and confirmed that there was an outage an... See more

Company details

  1. Web Hosting Company
  2. Email Service Provider
  3. Internet Provider
  4. Internet Service Provider
  5. Phone and Internet Service
  6. Telecommunications Service Provider

Written by the company

We're a refreshingly different kind of internet company that strives to provide the best services and support at reasonable prices. The latest features, the fastest speeds and a personal level of help and support for every customer. Premium services include SIP trunks, 3cx Licencing, High Availability Web Hosting, Email and Broadband

Contact info

5.0

Excellent

TrustScore 5 out of 5

438 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Speed of response

Speed of response
Human not bot responds
Knowledgeable staff resolve issues efficiently & safely

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great - as usual!

Extremely fast and very positive response to an access problem with our website. Always been very impressed and satisfied with the service provided.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Webmate is very customer focussed

Webmate is very customer focussed. Responsive to issues, helpful, - and very nice people. You get an unparalleled service, no amount of discount could persuade me to change to another provider. I’ve been with them for well over 20 years.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

So good I've used them twice.

I've just posted a second website using Webmate; I've stayed with them because my experience with them over several years dealing with my first site has been so good. Whenever I've had a problem or any kind of issue all I've needed to do is email and one of their staff gets back to me within a few hours with a helpful response. Couldn't be better.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Above & Beyond Tech Support

We were having a few issues with our telephone system and both Charlie and Lewis went above and beyond to help fix any issues we were having very quickly. Some companies just want your money and as a customer of WebMate for a couple of year's now, I can tell you that this company really does care about it's customers. Thank you WebMate team!

6 November 2024
Unprompted review
Rated 5 out of 5 stars

WebMate provide excellent customer…

WebMate provide excellent customer support fixing any and all problems I have ever encountered online, with internet service or email. I have been a customer for over 10 years and can recommend them most highly. Their support and care is second to none.

2 August 2024
Unprompted review

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