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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the team's professionalism, responsiveness, and efficiency. Many people appreciate the staff's helpfulness and their ability to provide quick and effective solutions. The service is consistently praised for its quality, with consumers often mentioning the smooth and easy experience, along with the timely updates and support. Reviewers also find the website to be user-friendly and well-designed. However, some customers reported issues with delays in project completion and unresponsiveness from the support team, with some feeling that their concerns were not adequately addressed. A few people also mentioned encountering problems with products not working as expected and being asked for additional payment to resolve issues that they believed should have been covered.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often describing the support team as extremely... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient support.... See more

Service

Reviewers mention positive feedback about service, highlighting the knowledgeable and professional support... See more

Website

Users describe positive interactions with the website. Many customers praise the platform as intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support we’ve received has been outstanding—truly some of the best I’ve ever encountered. The team consistently goes above and beyond, helping us take our platform to the next level. Their develop... See more

Company replied

Rated 5 out of 5 stars

The project was to transfer orders from our Shopping Cart to Quickbooks Enterprise. One of the consultants, Abhishek, was very clever. I thought I would have to settle for something less than I really... See more

Company replied

Rated 5 out of 5 stars

English: I use Webkul modules, and the modules themselves are very useful; they were thought out and prepared beforehand. I am very satisfied. Some changes were needed. These adaptations... See more

Company replied

Rated 5 out of 5 stars

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Webkul is a web and mobile product-based organization that develops software for enterprise-level eCommerce businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

The product is great, the customer service is very professional and very responsive

9 June 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service.

Rated 5 out of 5 stars

Very good

Very good and effective

9 June 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service.

Rated 5 out of 5 stars

Théo take the Time to install and debug…

Théo take the Time to install and debug the module I buy from them, excellent experience!

4 June 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service.

Rated 5 out of 5 stars

Webkul's support team is fast

Webkul's support team is fast, helpful, and always solves our issues. Really appreciate their professional and friendly approach — made everything easy for us!

3 June 2025
Unprompted review
Webkul logo

Reply from Webkul

We really appreciate you taking the time to share your feedback! It means a lot to us, and we're so glad you had a great experience with our team.

Rated 5 out of 5 stars

Good support

Good support

28 May 2025
Unprompted review
Webkul logo

Reply from Webkul

We really appreciate you taking the time to share your feedback! It means a lot to us, and we're so glad you had a great experience with our team.

Rated 5 out of 5 stars

It was a really amazing experience with…

It was a really amazing experience with chirag as he did a complete guidance about customization of webkul which was required and must for me he helped in my till my satisfaction.
Highly recommended Chirag and Webkul!!!

27 May 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for your thoughtful feedback! We truly value your kind words and are delighted to hear that your experience with our company was a positive one.

Rated 5 out of 5 stars

Best support ever

Best support ever! Chirag Tyagi is a miracle worker. Explains everything in details until all problems are clear and solved. I feel like I have a partner in admin part. Thank you so much !!!

22 May 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for the fantastic 5-star rating! We're thrilled to know you're satisfied with our service. We truly appreciate your support and look forward to working with you again soon!

Rated 5 out of 5 stars

The help was amazing

The help was amazing, they helped me so much.

21 May 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Again Very Satisfied

This is the second project we do with Webkul and I am really happy about their prompt and professional service.
Everything is working perfectly, the communication is quick and to the point.

20 May 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you Chris for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Excellent working !

16 May 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Satisfaction

For any query, the helpdesk responds within about 2 days and their advice is always helpful

15 May 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

really great reactive and great…

really great reactive and great support. we recommend!

14 May 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Superb support system

Superb support system. always available for support. I asked many times for different quiries. Recived instant resolution.

- Team RossoBrunello

14 May 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

I am new to shopify and multivendor use…

I am new to shopify and multivendor use cases as well. their support team on a working day has given me unwavering support live to help me resolve my issues.

14 May 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

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