I had an issue with a hacker breaking into my account and urgently needed some configuration changes, password reset, etc.. before any further damage could be done. Alexander S took on the t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Philip was AWESOME. He spent an hour with me trying to figure out why my emails and website weren't working. He was incredeibly polite, patient and willing to help. He definitely made this process a l... See more
Company replied
So often you just assume you'll be talking to a machine. The Web Central team have have been consistently supportive for over 10 years. I'm very grateful for everything they do to help me manage my do... See more
Company replied
We can get a technical expert to resolve our problem relatively painlessly. On top of that, they were also helpful in creating tickets for us for follow up questions which may take longer than a li... See more
Company replied
Company details
About Webcentral
Written by the company
At Webcentral, we offer everything you need to bring your next big idea to life - from domain registrations, to web and email hosting, we've got you covered.
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Contact info
Brisbane, Australia
- webcentral.com.au
4.8
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Domain renewal issue sorted quickly
Had an issue with domain renewal but was helped in a chat by Gede who sorted it out quickly.
3 February 2026
Unprompted review
Reply from Webcentral
Hi Sarah,
Thanks so much for the nice feedback! We are happy to read that your domain is renewed and Gede was so helpful and quick. Please contact us again anytime!
-Sam, Customer Advocacy
The team were incredible
The team were incredible, they walked me through in easy to understand language on how to fix my issues and supported me through their back end with things I couldn't do myself. Wonderful support!
2 February 2026
Unprompted review
Reply from Webcentral
Hi Zara,
Thank you for this lovely shoutout for our team! Wonderful support is all we can strive for. If you need any further assistance, please don't hesitate to reach out to us any time of the day!
-Sam, Customer Advocacy
Excellent speedy service
He helped quickly and efficiently to update my DNS records.
2 February 2026
Unprompted review
Reply from Webcentral
Hi Alarna,
This is great feedback! Thanks for this shoutout for our teammate! Please don't hesitate to get in touch if you have any questions that we can answer or if we can assist with your DNS again!
-Sam, Customer Advocacy
immediate online support 24/7
immediate online support 24/7. Teodor K helped me out with a few technical issues I couldn't figure out.s
1 February 2026
Unprompted review
Reply from Webcentral
Hi there,
Thank you for your feedback! We’re glad to hear you're happy with our 24/7 online support and with Teodor's assistance. We’ll make sure your kind words are shared with him. If you need further help, we're just a message away.
-Dyane, Customer Advocacy
DNS Config Support
I am setting up a new domain and sorting out DNS records etc...
I have had to reach out a couple of times to get some assistance and I have been able to speak with a special within a few minutes and be guided through a process with precision and speed.
Excellent service!
29 January 2026
Unprompted review
Reply from Webcentral
Hello Shaun!
Thanks for this great review, we appreciate you leaving these kind words for us.If there is anything else we can assist with, please don't hesitate to reach out anytime, we are here 24/7!
-Sam, Customer Advocacy
Thank you!
Andika and Lyuboslav Z helped me today. Without their patience and committment to resolving my issue I would honestly have been lost! Tech overwhelms me. I was grateful for their assistance, and ability to guide me through everything slowly one step at a time. Nothing beats Live Support with a real person, thank you!
29 January 2026
Unprompted review
Reply from Webcentral
Hi Dana,
Thanks for highlighting Andika and Lyuboslav with this review! It's lovely to hear they were so helpful. Our human team is here round the clock to ensure things are up and running. Please reach out to us anytime you have any questions or need assistance with your services!
-Sam, Customer Advocacy
Great Support Team
Webcentral / Net Registry has hosted my website for 18 years. Their back up support has been a highlight of their service.
I have just migrated my website to a new plan offered by Webcentral and was very impressed with the efficient service and response time by Brent and Christofer - a big thank you to you both for making the transition happen smoothly.
25 January 2026
Unprompted review
Reply from Webcentral
Hi William,
Thank you so much for taking the time to share this and for being with Webcentral for 18 years! We’re really glad to hear that support has continued to be a strong part of your experience.
Thank you again for trusting us with your website all these years. If you ever need anything, we’re always here to support you.
-Dyane, Customer Advocacy
FAST & EASY
I got to talk to a human! Yay! A human who actually helped me and made the process fast and easy. I usually hate talking to chatbots, but Adit made the process quick, easy and pain-free.
26 January 2026
Unprompted review
Reply from Webcentral
Hi Clare,
Thank you so much for the great feedback! We’re really happy to hear that your experience was fast and easy. We’re always here if you need anything.
-Dyane, Customer Advocacy
Reply from Webcentral
Hi Kelly,
Three words we like to see! Thanks you for this feedback and contacting us.
Please reach out to us again anytime!
-Sam, Customer Advocacy
I got the solution i needed in a…
I got the solution i needed in a relatively quick and easy period
21 January 2026
Unprompted review
Reply from Webcentral
It is nice to know that you got answers quickly. We are always here to help, James, please reach out anytime!
James,
Customer Advocacy
Fabulous support to set up DNS
Fabulous support to set up DNS. All the representatives I've dealt with including Reza and Xavier have been very helpful. This isn't content I'm familiar with and they have gone over and above to assist me.
20 January 2026
Unprompted review
Reply from Webcentral
Hi Catherine! Thank you so much for giving a shout out to our support team, specially for Reza and Xavier. DNS can sometimes be confusing but you don't have to worry as our team are always here to assist. Should you need further assistance, please reach out anytime!
James,
Customer Advocacy
great service setting up new domain and email for a novice
excellent assistance out of usual business hours to help me finalise the set up of a new domain name from Petar, followed up by great help via webchat from Irfan to sort out the email aspect. Really great service for someone who is new to the world of setting my my own domain name.
16 January 2026
Unprompted review
Reply from Webcentral
Hi Natalie,
Thank you for this review and mention of Petar, it's great to see that he was helpful with your emails! Please contact us anytime you need any further assistance or have any questions with your services!
-Sam, Customer Advocacy
Okbar was very responsive and helpful
The quick and timely help by Okbar was very welcome.
17 January 2026
Unprompted review
Reply from Webcentral
Hi there,
Thank you for sharing your feedback! We’re happy to hear that Okbar did a great job in helping with your concern. If there’s anything else we can assist you with, we’re always here to help.
-Dyane, Customer Advocacy
Competent, Friendly and Prompt Support
Thanks to Yoedhi who did a fantastic job in helping me migrate my business legacy email accounts to a professional solution. I also appreciated that Yoedhi kindly update the necesary DNS records on request. Yoedhi was responsive, helpful and communicated well. Excellent service.
16 January 2026
Unprompted review
Reply from Webcentral
Thank you so much for sharing your experience, Stephen! We’re delighted to hear that Yoedhi was able to support your email migration smoothly and provide the DNS updates you needed. Your kind words mean a lot, and we’ll be sure to pass this feedback along to him. We're always here if you need anything!
James,
Customer Advocacy
Standout customer service
In this increasingly fractal world I must compliment Dinda & your organisation on your customer service. It is a standout.
15 January 2026
Unprompted review
Reply from Webcentral
Hi Richard,
Thanks for your complimenting Dinda! Being a standout is great to see, Please contact us again anytime if you ever have questions that need answers or assistance with services. All the best!
-Sam, Customer Advocacy
Yoedhi was very helpful with my email…
Yoedhi was very helpful with my email set up. Highly recommend!
15 January 2026
Unprompted review
Reply from Webcentral
Hi Jenni,
Thanks you for this feedback and shoutout for our Yoedhi! Gaining a recommendation is always appreciated. Please contact us again anytime!
-Sam, Customer Advocacy
Easy Instructions and Responsive by Jansen Pusung
I am impressed by Jansen Pusung. After 6 hours of using the chat throughout the evening I was not able to reset my admin password until Jansen appeared on the chat and was able to evaluate my matter and he explained step by step with screenshots how to reset the admin with ease. I appreciated the responsiveness and easy instructions. Thankyou Jansen.
15 January 2026
Unprompted review
Reply from Webcentral
Hi Susanne!
Jansen strikes again, being great! Thank you for contacting us and taking the time to leave this lovely review. Please contact us again anytime if you have any account questions or ways we can assist!
-Sam, Customer Advocacy
Gede was fantastic! Would recommend this service!
Gede was fantastic and so very patient and helpful.
The chat service is easy to navigate and the operators have a plethora of information to support you when you need technical assistance.
14 January 2026
Unprompted review
Reply from Webcentral
Hello Brianna! We are glad that our chat support was convenient for you, if you need assistance, we have helpful supports like Gede that would be more than happy to assist you! Please reach out anytime!
James,
Customer Advocacy
For online help, ask the chatbot to put you on to a real person - then it's good service!
I have been with Webcentral for some time now for domain, simple web hosting and emails. Occasionally I need tech support through chat, which is good. I do prefer to ask for a real person though, as the chatbot is very clinical and does not help me understand what the problem is. When someone is on the other end of the chat, they are generally very helpful and the wait is not too long. Thanks for your great help today, Gede.
14 January 2026
Unprompted review
Reply from Webcentral
Hi Mike,
Thanks for shouting out Gede today and providing feedback on our chatbot. You are right, it's always nice to speak to a human.
We welcome you to contact us anytime, our team is always here, 24/7 and ready to assist!
-Sam, Customer Advocacy
Adit from the online chat support…
Adit from the online chat support service was great and helped me step by step to find the create a second email address, which was hidden behind a non-intuitive convoluted process, that 100% needed Tech Support to make it happen, being:
- "admin Login? You can find it by going to All Products in the sidebar, then clicking the Admin Login; You can now click this menu and select Domain Settings; Once done, you can click the New button to create a new account; Yes, you will need to enter a password for your new email account; To make sure you can use that email service, would you like me to help set up the DNS records for you; Done! I have added the MX, SPF, DKIM, and DMARC records to your DNS settings. Kindly allow 1–2 hours for propagation to complete, and you will then be able to send and receive emails using both account"
Webcentral could make this process of setting up email addresses much easier for users.
14 January 2026
Unprompted review
Reply from Webcentral
Hi Peter,
Thank you for mentioning you had a positive chat with Adit.
We try to make things as simple to use as possible and will look into what you described when managing your email, I certainly appreciate the detailed feedback you have provided!
Please contact us anytime you have any questions, we are here and ready with answers.
-Sam, Customer Advocacy
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