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FIGS Reviews 23,174

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the comfortable and soft fabric that holds up well after washing. Many people appreciate the excellent fit, design, and professional appearance of the items. The ordering process is frequently described as easy and smooth, and the delivery service is often highlighted for being quick and efficient. However, some customers have experienced issues with order consistency, particularly regarding sizing, with some items fitting differently even within the same style or size. A few other people also felt that the quality of the material has declined in some recent purchases. Additionally, some reviewers mentioned difficulties with the return or exchange process, especially for international orders, and occasional problems with the website rejecting orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the comfort, softness, and durability... See more

Quality

Users describe positive interactions with quality, frequently praising the comfort, softness, and durability... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and quick ordering process,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast and hassle-free... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website and app easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m a big fan of FIGS and genuinely love the brand. The quality, fit, and overall design are excellent. My only feedback is that in Saudi Arabia the weather is hot for much of the year, so lighter and... See more

Company replied

Rated 4 out of 5 stars

Customer service is wonderful. I ordered a jumpsuit with a logo. I LOVE it. I would’ve loved to be able to see the preview and edit it, but unfortunately was only able to change the logo/placement by... See more

Company replied

Rated 5 out of 5 stars

We tried many different brands of scrubs, none of them fit right. Ordered FIGS as our last hope, and low and behold, the best QUALITY & FIT! Very comfortable, shipping was super quick, quality is trul... See more

Company replied

Rated 5 out of 5 stars

These Figs scrubs are super comfortable and hold up really well after washing—they stay soft and wrinkle-free, which makes a big difference on busy days. They also look sharp and professional, and the... See more

Company replied


Company details

  1. Uniform Store
  2. Clothing Store

About FIGS

Written by the company

Why wear scrubs when you can wear FIGS?

Written by the company

FIGS believes that what you wear affects how you feel and, ultimately, how you perform. Every design at FIGS solves real problems that you face every day — no matter what your day throws at you. If FIGS can elevate your performance — even in small or unexpected ways — imagine the profound impact it can have.

Contact info

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4.2

Great

TrustScore 4 out of 5

23K reviews

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Rated 5 out of 5 stars

Best shoes ever.

Most comfortable shoes I've ever worn, and I have multiple bulged discs. I run and work out a lot, and these shoes are great for recovery, and the style is timeless. I hate doing reviews, but love doing them for genuinely good products. Your partnership with New Balance is great.

27 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

Can’t get my refund done properly

I bought two pairs of scrubs on my credit card and one pair pod new balance shoes on my FSA card. I ended up returning one pair of scrubs due to the fit. The refund was put back onto the FSA card and not back onto the credit card, which was how I paid for it. I have gone back-and-forth with multiple members from the fix team and the flex team trying to get the refund put back correctly onto the credit card, which is how I paid for it and I have still not had it resolved. This has been the worst experience trying to get this figured out. This has been going on over a month and has still not been resolved. I am very disappointed and just want the refund put back correctly. I don’t understand why this is so difficult to do.

25 March 2026
Rated 5 out of 5 stars

good quality

26 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Great scrubs I wide leg in Pettite and…

Great scrubs I wide leg in Pettite and I got a tall instead an im only 5ft tall no they are to long

27 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 3 out of 5 stars

Great Scrubs

The choices weren’t evident and it was difficult to maneuver the site. Your products are great but way too expensive. There aren’t any sales or coupons. I would like to buy my husband 5 more sets but can’t justify the price.

27 March 2026
Rated 3 out of 5 stars

The scrubs were not what I expected.

The scrubs were not what I expected.

27 March 2026
FIGS logo

Reply from FIGS

Hi Jade,

Thank you for sharing your feedback on your recent FIGS order and your experience with us. We are so sorry your scrubs did not work out as you had hoped!

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

Predictable but very disappointed that…

Predictable but very disappointed that men's scrubs do not have belt loops.

27 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

I don’t understand why different styles…

I don’t understand why different styles are different sizes would not fit me even though all my other figs scrubs are medium tall

26 March 2026
FIGS logo

Reply from FIGS

Hi HB,

Thank you for sharing your feedback on your recent FIGS order and your experience with the fit and sizing of your scrubs.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

Not only are the scrubs high quality

Not only are the scrubs high quality, but customer service too! When i had issues with the delivery (my local DHL), Figs helped

26 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Love my figs I get compliments at work…

Love my figs I get compliments at work every day

25 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

Respectfully fix your sizing.

Respectfully fix your sizing.

26 March 2026
FIGS logo

Reply from FIGS

Hi Sam,

Thank you for sharing your feedback on your recent FIGS order and your experience with sizing.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

I love my Figs scrubs

I love my Figs scrubs. They are so comfortable and I always get compliments whenever I wear them. I especially love the jumpsuits!

26 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

Poor quality

Poor quality - very thin fabric and the waistband won’t tighten! It is only anchored halfway around and elastic at the back - poor functionality.

30 November 2025
FIGS logo

Reply from FIGS

Hi Sheein,

Thank you for sharing your feedback on your recent FIGS order and your experience with your scrub pants.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

I see our support team was able to assist with a replacement! We hope that new pair works out better for you and apologize for any issues in the first place.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 1 out of 5 stars

QUALITY HAS GONE DOWN

QUALITY HAS GONE DOWN
Let me be clear, I have been a figs customer since 2018 and really only wear figs scrubs. Their scrubs have always been excellent, and only made better by figs customer service, shipping and return ease ect. However, this last batch of scrubs was VERY DISAPPOINTING. Started pilling even before the first wash, pilled and looked pretty bad after the first wash with other signs of lower quality. I love figs, but quality was not there with this batch!

18 March 2026
FIGS logo

Reply from FIGS

Hi Amanda,

Thank you for sharing your feedback on your recent FIGS order and your experience with pilling on your recent scrubs.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.

We appreciate your message and hope you choose to shop with us again in the future!

Rated 5 out of 5 stars

I’ve been using FIGS scrubs for a while…

I’ve been using FIGS scrubs for a while now, and they’ve honestly made a big difference during my shifts. The fabric is very soft, breathable, and has just the right amount of stretch, which makes it comfortable even during long hours.

I really like the fit—it looks professional but still feels like activewear. The pockets are well-designed and actually useful for carrying everything I need throughout the day.

After multiple washes, the color hasn’t faded and the material still feels high quality. Overall, I would definitely recommend FIGS to anyone looking for comfortable, durable, and stylish scrubs

26 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

I'm a nurse and wearing figs makes my…

I'm a nurse and wearing figs makes my work routine easier. I love looking pretty for my patients.

26 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Good quality

Good quality, fast delivery

26 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

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