Riley Reviews 821

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, natural ingredients, and comfort, often noting a significant positive difference compared to other brands. Many appreciate the convenience of the subscription service, highlighting its ease of management, timely delivery, and the peace of mind it offers by ensuring a steady supply of products. However, some people were dissatisfied with specific aspects, such as the absorbency of certain tampons leading to leakage, and issues with panty liners not adhering well or disintegrating quickly. A few customers also mentioned concerns about the use of plastic applicators and packaging, and there were isolated reports of delivery problems, including delayed orders and items not being delivered correctly.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort and natural feel of... See more

Quality

Customers had positive experiences with quality. Many reviewers are impressed with the products, highlighting... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed and... See more

Subscription

Consumers find subscription to be a positive and convenient service. Many reviewers appreciate the ease of... See more

Order

People report positive experiences with order. Customers frequently praise the ease and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always loved Riley, subscription is super handy, and the products are brilliant. I love how its 100% natural. I recently saw their products in a hotel in Cork and am thrilled they have really become a... See more

Rated 5 out of 5 stars

Riley products are great ever since I started using them my cramping reduced. I have comfort in knowing what I’m putting into my body isn’t harmful. I signed up to their 3 month subscription and I wis... See more

Rated 5 out of 5 stars

I've tried all the products going including cups and period pants, but I like pads and tampons. That there is now a fabulous irish company producing a toxin free range is fantastic! Their customer se... See more

Rated 5 out of 5 stars

Received my 2nd order and im happy with it. It comes really quick and it's originated in Ireland. It is slightly more expensive than supermarket own brand, but it's organic and safe. Worth every penny... See more


Company details

  1. #3 of 5 best companies in Toiletries Store

About Riley

Written by the company

Sustainable period products delivered straight to your door when you need them. Our products contain ZERO bleach, toxins or other harmful chemicals and are made with 100% certified organic cotton.

Customise the perfect period subscription box to suit your flow. Subscribe for a healthier period today.

€1 from every box is donated to fighting period poverty. Click here to find out more. GET STARTED HOW IT WORKS Riley

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

821 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick delivery

Quick delivery, great product. I like knowing that I’m using an organic product rather than something that has been bleached and who knows what chemicals!

9 April 2025
Rated 3 out of 5 stars

Change in quality

I have been purchasing Riley pads since the company started. I found the quality amazing - super soft. However last month my subscription order arrived and the packaging and material used in the normal pads had completely changed. I find the newer type pretty much the same quality as ones I can purchase in a supermarket. The longer pad however is still the same quality.

1 April 2025
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Reply from Riley

Thank you do much for taking the time to share your thoughts!

While we’re delighted that you find them super soft, we’re very sorry to hear you're unhappy with our updated products. Our commitment to the highest quality sustainable period care is front and foremost in everything we do and our updates recently have reflected that.

We use only 100% certified organic cotton and we aim to make every element of our supply chain as sustainable as possible - which of course is a work in progress but, as a B Corp certified company, something we are absolutely committed to.

We know how important it is to feel fully comfortable and supported by your period care, and completely understand that preferences vary. We’re always trying to improve our products so your feedback is invaluable to us.

If you have any other thoughts or would like to share more about your experience, we’d love to hear from you at hello@weareriley.com.

Thank you again for trying Riley and for supporting sustainable period care, it really means the world to us 💜

Team Riley x

Rated 5 out of 5 stars

So as a mum of a young daughter …

So as a mum of a young daughter getting her periods for the first time and looking around to see what ones would
Be the best for her and have to say Riley are the bast .y daughter loves them and is so happy with them I would recommend them iv told all my friends and family about Riley

30 March 2025
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Reply from Riley

Thank you so much for those lovely words, Jessica.
Supporting your daughter through her first period is such a big moment, and we’re so glad we could be part of it. Hearing that she feels happy and confident using our products is exactly why we do what we do!

Team Riley x

Rated 5 out of 5 stars

Amazing products

Amazing products! Made the switch three months ago and wish I had done it sooner. Genuinely love to be using an Irish company that caters organically to woman’s health. Customer service is top notch and always so helpful and lovely to deal with!

7 April 2025
Unprompted review
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Reply from Riley

Thank you so much for this beautiful feedback, Laura!
We’re so thrilled that you made the switch and are loving our products. We’re always here to help and appreciate you taking the time to leave a review.

Team Riley x

Rated 5 out of 5 stars

Great products

Great products! I love the flexibility of the subscription. Support team are very quick to respond and assist.
I feel this is a better solution for me, the health of my daughters, and better for the environment.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Irish company

Great Irish company. Very reliable. Have been using their products for almost 3 years now. Highly recommend. Very convenient and great products. You can change your order easily and you can request more anytime. The customers care team is also great, fast to deal with any issue or query. Bonas that it is also environmentally friendly and quality products.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been a costumer since the…

I have been a costumer since the beginning. Riley is an amazing Irish owned brand.
The costumers service is always available.
The products are eco-friendly and body friendly.

13 February 2025
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Reply from Riley

Thank you so much for your lovely review, Celestine.
We're so grateful that you have been with us since the beginning. It truly means the world to know you love our products and that our customer service has been there when you need it.

Your support means everything to us!

Team Riley x

Rated 5 out of 5 stars

Quality and everything is perfect !

Quality and everything is perfect !! Easy to use and it's really ecological and on long-term less expensive

14 February 2025
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Reply from Riley

Thank you so much for your lovely review, Ilaria!
We're thrilled to hear you're loving the quality of our products and the convenience.

Team Riley x

Rated 4 out of 5 stars

Review

Never running out of pads.
Having them come in d post .

5 February 2025
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Reply from Riley

So glad you're loving the convenience of our products. Thank you so much for your support, Catherine.

Team Riley x

Rated 5 out of 5 stars

Fantastic brand and mission

I love that this brand champions female health by using organic cotton, fights period poverty and delivery has always been really quick!

3 March 2025
Unprompted review
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Reply from Riley

Vivienne, this absolutely made our day 💛
Supporting female health and fighting period poverty is at the heart of everything we do, so hearing this means so much. We're also delighted that you've had a great experience with our organic cotton products and speedy delivery.
Thank you for being a part of the Riley community x

Team Riley x

Rated 5 out of 5 stars

Simple and always ready

Love how simple and easy they have made periods for me! Always prepared! Pantiliners are so comfy and have no smell!

28 February 2025
Unprompted review
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Reply from Riley

Kate, we love hearing this! Making periods easier is exactly what we’re here for. So glad you’re loving the comfort of our pantyliners.

Team Riley x

Rated 5 out of 5 stars

What we didn’t know we needed…

Subscription service is ideal as we are an all female company. I love the variety, the ethos of the company and that they are an Irish company.

27 February 2025
Unprompted review
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Reply from Riley

Tonya, this is amazing to hear. We love that Riley is supporting your all-female team. So glad you’re enjoying the products and our ethos. Thank you for being part of our community!

Team Riley x

Rated 5 out of 5 stars

I bleedin love them…❤️

I have been a subscriber to Riley since they first launched and I have to say their products have been consistently excellent, always delievered on time and great quality. I like that you can personalise your bundles and make changes at any time. My delivery comes every 3 months and I love the discrete packaging at my door but the glamour of the products when you open up the package. I recommend to every and I have never used any other period products since….sign up now…you will bleedin love them!

27 February 2025
Unprompted review
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Reply from Riley

This absolutely made our day ❤️
Knowing you've been with us since the very start and still love everything about Riley means the world. We're so happy you appreciate the quality, flexibility, and little touch of glamour inside every package.

Thank you for your support and for spreading the word, it means the world to us!

Team Riley x

Rated 5 out of 5 stars

High quality ,period.

The mail service works really well and you can adjust the order as needed.
Products are really good quality.
It's also great to see the free products on campus and in other locations.
I really like the heat packs! My kids now offer to heat it for me when they know it's the worst day painwise for me :)

27 February 2025
Unprompted review
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Reply from Riley

Sarah, this is so lovely to hear💛
We're thrilled you're happy with the quality and flexibility of your subscription, and it’s amazing to know you've spotted our free products on campus and around town.

Also, your kids heating up the heat pack for you? That’s just the sweetest thing. Wishing you many more cozy, pain-free days!

Team Riley x

Rated 5 out of 5 stars

I absolutely love Riley

I absolutely love Riley! As a mother of 3 daughters it’s so nice to support a sustainable, Irish brand that was founded by (and is led by) amazing women. Thank you for the amazing quality products, delivery and customer service. I’ve even gone so far as to ensure that we provide Riley products in the bathrooms at work and my colleagues agree, it’s a fabulous brand and share the feel-good factor in supporting a home-grown, earth-friendly, Irish brand. Never change, Riley!

27 February 2025
Unprompted review
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Reply from Riley

Edel, this means the absolute world to us!
Knowing that Riley is part of your home and workplace is incredible, and we’re so grateful for your support. It’s amazing to have champions like you who share our passion for sustainability.

We promise to keep doing what we do, thank you for supporting us along our journey!

Team Riley x

Rated 5 out of 5 stars

Best product

Riley is by far the best thing I have subscribed to. They are so comfortable compared to other brands and you don’t have to worry about running low on products ever again. Definitely recommend!

27 February 2025
Unprompted review
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Reply from Riley

Knowing Riley is the best subscription you’ve signed up for means so much, Siobhan. We're so happy you love the comfort and convenience - no more last-minute panic!
Thank you for the recommendation and for being part of our community.

Team Riley x

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