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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the product quality, with many finding the pillows and blankets to be excellent, comfortable, and well-made, often helping with sleep and pain relief. Reviewers frequently highlight the cooling properties of the products and their overall effectiveness. However, some people were dissatisfied with the ordering and delivery process, reporting significant delays, missing items like free blankets, and issues with tracking information. There are also mixed opinions on customer service, with some experiencing helpful and prompt responses, while others describe a lack of communication, unfulfilled promises, and difficulty resolving problems, including issues with product returns and refunds.

What people talk about most

Product

People report positive experiences with the product, often praising its comfort, cooling features, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers received their orders quickly and were... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and durability of... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the excellent and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although my customer experience started rocky, the company (in particular, Noah, the president) reached out to me to make things right. I expressed my opinions about what could be improved, and I bel... See more

Rated 3 out of 5 stars

Editing 11/21/2025: I'm increasing my rating because the owner called me himself, unprompted, to make things right and offer a full refund. He said that there had been some issues over the summer t... See more

Rated 3 out of 5 stars

Updated February 27, 2026 - after posting my original negative Trustpilot review a lady from a Plufl contacted me to make the situation right. We discussed and she was very proactive to take the st... See more

Rated 5 out of 5 stars

Great Company & Great Product I had a fantastic experience with Plufl. The product is excellent quality, exactly as described, and feels very well made. Shipping was fast, and everything arrived nic... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was scammed by Plufl - charged my card and never shipped

I was scammed by this company. I ordered a plufl on President's Day to take advantage of the sale. They immediately charged my credit card even though it was not to ship until mid April. I contacted them 4/18. They said it would ship by the end of the month for sure. I still did not receive a shipment notice. I contacted them again asking to cancel my order and received no reply. They are selling the same plufl on Amazon and giving about a 3-day delivery for those.

1 May 2023
Unprompted review
Plufl logo

Reply from Plufl

Hi Hollis,

I'm really sorry to hear about the delay with your Plufl order. It's never our intention to leave a customer feeling let down, and we definitely want to make things right.

I apologize for the shipment delay and the frustration it has caused. We have recently restocked and are in the process of shipping at out all orders this week.

I've immediately passed your concerns on to our Customer Experience Team, who will ensure your order is delivered as soon as possible, or a refund is processed whichever you choose.

Again, I apologize for this inconvenience, and we appreciate your understanding.

All the best,

Team Plufl

Rated 5 out of 5 stars

Love it!!!

The Plufl team did everything great!! While it did take some time to receive my Plufl, I know this is a company just starting out. The Plufl is very well made and even more comfortable than expected, my granddaughter visited yesterday, climbed in and said it's mine 😂 thank you Team Plufl

24 April 2023
Plufl logo

Reply from Plufl

Hi!!

We're absolutely delighted to hear that you and your granddaughter are loving the Plufl! It's amazing to know that our hard work is bringing comfort and joy to your family. 😊

Thank you for your patience and understanding as we grow and develop our brand. Your support means the world to us, and your feedback helps us continue to improve and bring you the best experience possible.

If you ever have any questions or need assistance, please don't hesitate to get in touch. We're here to help!

Stay Cozy :)

Team Plufl

Rated 5 out of 5 stars

Plufls are the greatest invention ever

Plufls are the greatest invention ever. i seriously love mine so much and recommend getting one to anyone who loves being cozy and comfy!

20 January 2023
Unprompted review
Plufl logo

Reply from Plufl

Hey Abbey!

We're over the moon to hear that you think Plufls are the greatest invention ever! 🌟 It's fantastic to know that you're enjoying the cozy and comfy experience it offers. Your recommendation means so much to us, and we're glad to have you as a part of our Plufl family.

If you ever have any questions or need assistance, don't hesitate to reach out. We're here for you!

Stay cozy and comfy, and enjoy your Plufl!

Team Plufl

Rated 5 out of 5 stars

Support the ORIGINAL!

Originally got scammed by another company... (BEWARE OF IMPOSTERS!) and went with the original... boy was I glad I DID! the quality is superb Comfort amazing and glad that I'm supporting a small business startup.

7 February 2023
Unprompted review
Plufl logo

Reply from Plufl

Hey!

Thank you so much for choosing Plufl and supporting the original! We're thrilled that you're happy with the superb quality and amazing comfort it offers. We're truly grateful for your support, and it means a lot to us as a small business startup.

We're sorry to hear about your experience with the imposter company, but we're glad you found us and joined the Plufl family. If you ever need any assistance or have questions, please don't hesitate to reach out to us.

Keep enjoying your Plufl, and thanks for being a valued member of our community!

Warm regards,

Team Plufl


Rated 5 out of 5 stars

Son won't sleep in his human bed anymore.

I got the Plufl for my son as a birthday gift. He loves soft and cozy stuff and sleeps in every which way orientation on his bed. Well, his loft bed is now where all his stuffed animals live, and the Plufl on the floor under the bed is where he sleeps ("I only want to sleep in my doggy bed"). We cuddle there together to read or listen to audio books and sometimes when he's at school and I'm taking a break from my brain-exhausting work, I nap in the Plufl bed. It's very soft and comfortable. I can see that maybe it's not the best for taller people who need to stretch out, or heavier people for whom the pad isn't thick enough. However, if neither of these describes you, the Plufl is a cozy, comfortable place to be.

I had an issue with shipping (the bolsters weren't included in the package) but the company quickly made it right.

28 February 2023
Unprompted review
Plufl logo

Reply from Plufl

Hi Anna,
This is amazing to hear!
We are so glad your Plufl experience has been nothing but spectacular.
We can't thank you enough for your support.
Have a snuggly and cozy day!
Take care,
Team Plufl

Rated 1 out of 5 stars

Ordered product in October 2022

Ordered product in October 2022. WhenI still hadn't received product by February 2023, I sent an e-mail and was told there was a problem. 3 weeks later I sent another e-mail asking what the problem was an was told it was a problem sending to my shipping address. They would send me another product if I paid for shipping. I asked for a refund. Was told refunds were not offered but would be sent the product free of charge. That was over 3 weeks ago. Do not anticipate ever receiving product. Also am out over $400.00.

24 March 2023
Unprompted review
Plufl logo

Reply from Plufl

Hi Coleen,
We are so sorry to hear your order is delayed in arriving with you. We certainly can share your frustration and disappointment entirely. I have looked over your email correspondence and we can see that we have shipped you a replacement product free of shipping charges.

If you still haven't received that second replacement shipment yet please do shoot us an e-mail at hello@weareplufl.com and we can provide further details of the status of that second shipment.

Once again, we are incredibly sorry for the inconvenience caused.

All the best,

Team Plufl

Rated 4 out of 5 stars

Plufl is incredibly cozy

Plufl is incredibly cozy and comfortable, and even big enough for some couples. I don’t overheat laying in it, either, which is a common problem for me. My only complaint and the reason it doesn’t get 5 stars, is that I’m only 5’10, which is pretty average height, and find myself a little too curled up because of the length of the Plufl. I wish it were just a little bit longer, then it’d be perfect!

21 March 2023
Unprompted review
Rated 3 out of 5 stars

The Product is so WONDERFUL!! BUT...

The Product is so WONDERFUL!!! Otherwise Customer service could be better ..I purchase the product on recommendation from a friend and with the discount of $100.00 was a wonderful bonus..The day after my purchase I got a offer for $130.00 off of the product and I was told that it wouldn't be honored... I have worked with many companies before in my line of work they have always honored the better discount if it was right after purchased . I would order the product again if I was not living on a fixed income again as a gift and would recommend the product to anyone interested...

16 March 2023
Rated 5 out of 5 stars

I love it

I love it. I had a friend visiting for the weekend and I took the Plufl. It is so much more comfortable than a blow up mattress.
Last night I couldn’t sleep so I pulled out the Plufl and Ahhhhhhhh. I love the bolster that cuddles my back.
One suggestion…I put it together by myself but I think it’s a two people job.

15 March 2023
Rated 5 out of 5 stars

Great product

Great product! Very innovative! I like that it’s portable and very comfy, I love taking naps and bundling up during these cold season. More color and sizes please!

13 March 2023
Rated 5 out of 5 stars

I found it straightforward to assemble

I found it straightforward to assemble. It’s super soft and comfortable. I have had mine over two months and use it daily. I have had no issues and it’s in the same condition as the day it came! I lii on be it and so do my dogs!

12 March 2023
Unprompted review
Rated 5 out of 5 stars

Good Quality - Good Communication

The company has good communication in my experience. On top of that, the product itself feels like such high quality, each piece feels sturdy and like it will last... (I received it late Dec or early January, can't remember!) It is soft, easy enough to assemble and I like that the cover is of course washable! It is a bit bigger than I imagined but I made space for it and I am glad I ordered it. :)

29 December 2022
Unprompted review
Rated 5 out of 5 stars

Plufl Paradise

I appreciated the updates on delivery delays and the answers to my questions. My Plufl arrived and was well packed with clear instructions. So pleased with the quality and exquisite comfort.

2 March 2023
Rated 5 out of 5 stars

Feels like a cloud!

I literally love this Plufl so much! I work with kids as a full time RBT teacher and after long exhausting days, I needed something comfy and supportive. Once I heard about Plufl, I had to get it! I love the memory foam padding, the boulders around the Plufl and even makes me feel like i’m all relaxed and snoozing away after the long day has passed. So worth it!

8 March 2023
Unprompted review

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