This is how customer support is supposed to be. Human, friendly and competent. Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The co... See more
Company replied
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Review summary
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Reviews shaping this summary
Victoria is a solution oriented person that does not hesitate to deeply analyse the issues and highlighted all issues A service above my expectation and she knows how to handle clients She is ve... See more
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Susana was absolutely amazing! She took me through the entire process without a hitch. Very calm, very professional and most importantly, very friendly. Lol, she kept apologizing throughout the whole... See more
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Viktoria is the best when is about to help us with missing transactions on Data Trans that we cannot track. Please give her either a promotion or the employee of the year even though is February.
Company replied
Company details
About Planet - Merchants
Written by the company
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Contact info
Martin House, Dangan, H91 AO6C, Galway, Ireland
- customer.experience@weareplanet.com
- weareplanet.com
4.8
Excellent
510 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Politeness and patience.
23 October 2025
Unprompted review
Reply from Planet - Merchants
Hi Marcos,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Assistant wael was graet and helpfull
Assistant wael was graet and helpfull
20 October 2025
Unprompted review
Reply from Planet - Merchants
Hi Youssef,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Wael has exceeded your expectations and we've made sure to share this with his manager.
Best Regards,
Planet Customer Experience Team
Thank you for quick response wael
Thank you for quick response wael, very kind of you:)
20 October 2025
Unprompted review
Reply from Planet - Merchants
Hi Ratna,
Thank you for sharing your positive experience with Wael! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Wael and his manager.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
quick clear solved
employee understood me right away ( i am usually not very clear... ) she checked right away. she taught me how I need to do it and she send me user guide on the topic all in 5 minutes
13 October 2025
Unprompted review
Reply from Planet - Merchants
Hi Martine,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
02433040 Case closed
02433040 Case closed, fast and efficient support from Davide
9 October 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Davide! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Davide and his manager.
Best wishes,
Planet Customer Experience Team
Saved my ass
Saved my ass. We had problems for weeks and Edson Y. came and solved the problem in about few minutes. Great guy, polite and helpful. He should be given a salary raise.
8 October 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Edson made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Hi Mattias,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Very efficient and reactive
Very efficient and reactive , thank you Wael
25 September 2025
Unprompted review
Reply from Planet - Merchants
Dear Catherine,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Wael has exceeded your expectations and we've made sure to share this with their manager.
Best Regards,
Planet Customer Experience Team.
They help us with our issue.
They help us with our issue.
Wael was really helpful with detailed email.
Just needed to resend them our previous email.
24 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Melissa,
Thank you for your feedback! We’re pleased to hear that Wael delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Great job Patricia
Patricia know the problem very well without me having to explaining it again and again. She solve the problem straight away efficiently. great job
19 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Lukman,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Thanks so much
Thanks so much, Wael — really appreciate your prompt and helpful support. Great customer service!
19 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Lela,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Wael to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Friendly and Supportive
Polite, Knowledgeable customer care team,
18 September 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for taking the time to leave a positive review. We are delighted that you’re satisfied with our service and that it met your needs. Your feedback motivates us to continue delivering high-quality service.
Best wishes,
Planet Customer Experience Team
Patricia has been extremely helpful
Patricia has been extremely helpful. She resolved a case that had been open for two weeks in a very short time. Thank you very much for your kind assistance!
17 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Daniela,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Patricia to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Dear Customer,
Thank you for your feedback! We’re pleased to hear that Patricia delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
I had a very positive experience during…
I had a very positive experience during my conversation with Patricia from the Planet Support team. She was professional, friendly, and attentive, taking the time to fully understand my request and provide clear and helpful solutions. I especially appreciated the supportive and proactive approach, which made the whole process smooth and pleasant.
17 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Janina,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
excellent advice provided bei Maria Hormigo
The excellent advice and support provided by María Hormigo was crucial in solving the problem. Well done!
12 September 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Maria to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
I had an excellent experience with…
I had an excellent experience with Patricia from Planet Payment customer service. she was supportive, attentive, and very professional in handling refund request. her clear communication made the entire process smooth and stress-free. i appreciate her dedication and outstanding support.
16 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Olivia,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Hi Aminata,
Thank you for your feedback! We’re pleased to hear that Patricia delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Very friendly and solution orientated…
Very friendly and solution orientated action!
15 September 2025
Unprompted review
Reply from Planet - Merchants
Hi Rene,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
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