Paw Couture Reviews 

453
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and impressive craftsmanship. Many people appreciate the beautiful, vibrant designs and stylish appearance of the items, often receiving compliments from others. Reviewers frequently highlight the quick delivery and the thoughtful, beautiful packaging, which adds to the positive unboxing experience. Exceptional customer service is also a common theme, with staff being responsive, helpful, and effective in resolving inquiries. However, some customers mentioned challenges with sizing, occasionally finding items either too tight or too big, which sometimes required exchanges or adjustments to find the perfect fit.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, durability, and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, describing items as amazing,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Many... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent and top-class.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

Harness and lead set was purchased specifically for going on holiday and making my princess stand out absolutely lovely material and pattern, very sturdy fastening and looks beautiful on. Only downsid... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more


Company details

  1. Pet Supply Store
  2. Clothing Store

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(453)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pink champagne

I am very pleased with the service provided. Pink champagne collar and bow along with lead and poo bag holder is really lovely on my dog. Wouldn't hesitate to buy again from this company.

30 December 2024
Rated 5 out of 5 stars

Such lovely harnesses.

Such lovely harnesses, and the Bundles contain everything you need at a good saving on individual prices. Everything is excellent quality, with the gold metal work on the luxury collections really adding to the high end look. I bought 2 bundles as I couldn't decide between them, and was so impressed, I bought 2 more!

27 December 2024
Rated 5 out of 5 stars

Harness

I am very pleased with my purchase the quality of these Harnesses is excellent I don't know how many people have passed comment on them.

29 October 2024
Rated 5 out of 5 stars

Good quality goods

Brilliant prompt service. Sent a query before buying and was quickly answered Really pleased with the quality of harness and lead. Price is on the cusp of the top of what I would pay. Will certainly order again

30 October 2024
Rated 1 out of 5 stars

Not even received item yet been 2 week…

Not even received item yet been 2 week and no harness

1 October 2024
Paw Couture logo

Reply from Paw Couture

**Update - Parcel received shortly after review due to Royal Mail local postage delays.**

Hi Ian, Thanks for the review - I've just dropped you an email but thought it best to also come back to you on here too. I've looked at your order and can see that it was despatched by us on 1st October and a despatch notification sent via email shortly afterwards. Once handed over to Royal Mail, they will aim to deliver within 2-5 working days (with the 5th working day being the day of your review) however due to reasons beyond our control such as any depot backlogs etc, it can take slightly longer.
We pride ourselves on end to end customer care and ask our customers to always reach out to us if there's ever any concerns so we can assist in whatever way we can, as we will always endeavour to get your goods to you as quickly as possible. I will be checking your reference number over the next few days to ensure the items are delivered and then will drop you an email to follow up. Hope this is helpful for you,

Best wishes
Claire 

Rated 5 out of 5 stars

Amazing products and excellent service

I am using this brand harnesses and collar sets for long time. The quality is very good, the material is soft, design is stylish. I have a chunky corgi, she has quite long body and still the harness suits her perfectly ( size L ) and she looks so cute and beautiful. Fast delivery and you can feel that parcel was packed with love, everything is nice and neatly inside the box. So, buying from this seller you receive pleasure from products and service. Recommend to everyone who has fur babies 🤗

27 August 2024
Rated 5 out of 5 stars

Beautiful harness lead and collar!

Beautiful harness, lead and collar! Had so many compliments!
I didn't measure for the harness very well and it was too small. Was very easy to exchange for a bigger size.
Will definitely be back for more!

22 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look