W D S Associates Reviews 

982
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and friendly approach, making complex processes easy to understand. The service is often described as excellent and efficient, with many appreciating convenient home visits and flexible contact options. Reviewers frequently highlight prompt response times and the team's overall helpfulness, ensuring a smooth and reassuring experience. However, some customers noted significant delays in receiving documents or updates, with some waiting months or even years for wills or probate. A few others also felt customer service was poor, experiencing ignored communications, unanswered messages, and a lack of apologies during stressful times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, helpful, and... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the promptness and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Customer communications

Users describe positive interactions with contact, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Baxter from WDS made the whole process of amending our wills extremely easy to understand. We very much appreciated his expertise, knowledge and advise in ensuring our wills are p to date and leg... See more

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

982 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(982)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

LPA's

Good communication and service

9 November 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Avoid really poor customer service when you need you need it the most.

Shocking company for customer service when you need it the most.
My mum stiored her will with wds and after she passed away it took 10 weeks to release her will. Even after many calls to wds. It made a very stressful time even more stressful.
No apology from this company just rude staff.
I had my will stored with them to which I now have asked to cancel 3 times unsuccessfully. They just keep sending me a cancellation letter over and over again.
I do not want my children having this stress if we pass.

4 November 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Dear Ellie,
I am sorry to learn of your negative review, we strive to release documents within 7-10 working days and I’m yet to come across a case that hasn’t reached this deadline so would like to gather some more information from you if you can call me on 01179151863. Many Thanks.

Rated 5 out of 5 stars

Abim gave a very clear and professional…

Abim gave a very clear and professional service regarding a Trust and Lpa matter for our family. I can recommend. Thankyou.

30 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

g was perfect…

Saw russ today every thing was perfect and he explained everything absolutely spot on

29 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Update wills & POA

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call.
Sean explained range of options and pros cons of each. Explained costs clearly and what services we’d receive for each.
Feel we’ve taken good step forward to protect ourselves and family.
(WDS representative- Sean Baxter)

14 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Lance is very very helpful

Lance is very very helpful. Always available and answers emails and questions promptly.

25 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Lance of WDS ASSOCIATES sent me details…

Lance of WDS ASSOCIATES sent me details about putting my house into trustees, on a Saturday brilliant, it was no trouble for him to do this for me.

25 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

A big thank you to Sean Baxter

A big thank you to Sean Baxter, sorted out wills for my husband & I and also helped sort out a will and power of attorney for our Mum. Great help and advice, it can be very confusing, Sean was very patient and informative, would definitely recommend WDS Associates.

24 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS Associates were impressive

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. During this time, Sean worked diligently recording our wishes, whilst patiently taking time to explain the finer details and answering any questions. ... Well done Sean.

23 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Russell Summers came to our home

Russell Summers came to our home, he was efficient in his communication prior to and during the appointment, restoring my waned confidence in WDS many thanks Russell.

20 October 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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