Cannot find a way to cancel insurance for phone after free period. Email not answered. Update - email now received from company and cancelled as requested, thanks. Missed called and voicemail note... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
In all honesty I would of give the whole experience top marks if there wasn't a minor admin issue initially. But very pleased with communication and service once got past the issue. Everything went sm... See more
Company replied
Spoke to an administrator- Michelle, she was extremely helpful and efficient. The claim was dealt with successfully and extremely expediently. Michelle’s warm and friendly manner and advice meant tha... See more
Company replied
From start to finish I was dealt with kindly and professionally. Toni was amazing, she explained everything clearly and made sure I understood the claims policy and what to do and expect. I was the... See more
Company replied
Company details
Written by the company
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Written by the company
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contact info
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, United Kingdom
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4.4
Excellent
406 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dont recommend
Shit took money out after i cancelled on the standing order on the phone, wasnt helpful at all once rang again.
23 February 2026
Reply from Warranty & Creditor Services
Whilst we are sorry you are unhappy you only rang to cancel the direct debit yesterday - the premium was collected the day before. You said you called previously to ask about cancelling but we have no record of your call - maybe you called someone else?
The staff was very rude talking to each…
The staff was very rude talking to each other in their own language and laughing in front of me while I was being served I felt very uncomfortable and felt like crying 😢. I will never go back to that store again on ( Cardiff Queen Street) called ( iCrack ) and and advice everyone else to do the same. The worst experience I've ever had.
2 April 2026
Reply from Warranty & Creditor Services
We are very sorry you had a bad experience. Please note that we Warranty & Creditor Services - not iCrack so your review relates to another company not us and we would appreciate it if you amend your review accordingly.
Reply from Warranty & Creditor Services
Thank you for your review
Happy customer
I meant to cancel my policy a few days before my phone broke. Im so glad I hadn't got around to it. Very quick responses to queries. Quick insurance claim assessment item fixed and returned quickly. Correspondence clear and easy to understand. I would recommend this company. Its been very positive experience. I was anxious prior to making a claim that it would be very stressful or an unfair process, it wasn't at all, hence I would absolutely recommend WCS insurrence creditors.
27 November 2025
Reply from Warranty & Creditor Services
We're absolutely delighted that you had such a good experience. We always try our best and reviews like this really mean a lot to our staff. Thank you so much.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate it and we are delighted you were so pleased with our customer service and repair standards.
Got 2 months free with my handset/…
Got 2 months free with my handset/ phone contract…. Very good, not tied into a contract if you decide to cancel..
no payments taken for the 2 months….
26 March 2026
Reply from Warranty & Creditor Services
Thank you for review, we do appreciate it.
Staff was too nice and they were very…
Staff was too nice and they were very quick every time they respond me very fast
Overall…it was too good as my case was complicated but still they have a lot of patience
Thank you.
27 March 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we are delighted you were so pleased with the customer service you received.
Reply from Warranty & Creditor Services
Thank you for your positive review Caroline, we really appreciate it.
I was kept informed throughout my phone…
I was kept informed throughout my phone repair. The customer service was fantastic. I would highly recommend warranty and creditor services.
24 March 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we are delighted that you were so pleased with our service.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Cancelled insurance
Cannot find a way to cancel insurance for phone after free period. Email not answered.
Update - email now received from company and cancelled as requested, thanks. Missed called and voicemail noted as well thank you.
I have been asked to change my review but I have checked my junk email and have had no email as suggested, other than the one received today. No voicemails have been left or missed calls from the number that has called today. I'm afraid I cannot update my review to 5 stars based on this experience.
23 February 2026
Reply from Warranty & Creditor Services
Thank you for your review, however, we would like to advise that your policy was cancelled on the 16th March 2026 as you requested and an email confirming this was sent to your email address at 9.14am that day. We have also made contact by phone to confirm this again. We are sorry if you did not receive this email which may have gone into your 'junk' email and hope that you will consider changing your review, as Warranty & Creditor Services have acted upon your initial request.
Reply from Warranty & Creditor Services
Thank you for taking the time to review us Craig, we do appreciate it.
Very important people are very important to me
I’ve been with this company WCS for 20 years I’m very happy with the company and I’m very happy working with WCS people I look after are part of my family I’ve see people come and go sometimes working in WCS it can be sad times when your look after people and unfortunately they pass away but there also good times I like I say I’ve been in the company for 20 years here to another 20 years
26 February 2026
Easy to get and sign up to hopefully…
Easy to get and sign up to hopefully there as good and as easy to get a replacement phone or repaired if the situation arises.
27 February 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to review us, we do appreciate it.
Great communicatio
Great communication through the whole claim and phone came back as good as new!
24 February 2026
Reply from Warranty & Creditor Services
Thank you Katherine for your positive review, we are delighted you are so pleased with the service
Great customer service.
23 February 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate you taking the time to complete this.
Had a couple of queries
Had a couple of queries which were dealt with straight away with a friendly efficient staff member.
20 February 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, and that you were happy with the service provided by our Team.
High acceptance, fast delivery.
Fast delivery, speedy process, great service. Would definately reccomend.
24 February 2026
Reply from Warranty & Creditor Services
Thank you for your positive review Shannon, we are delighted you are pleased with the service.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate it.
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