I bought two clematis plants - one is growing well and the other one has not shown any signs of growing. Part of the plant has died. I contacted customer service and they said someone would be gettin... See more
Company replied
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See what reviewers are saying
Long time user of waysidegardens.com. Changed my email but unfortunately the new email had an issue and waysidegardens.com are using shopify under the hood. It was like it flags the email beca... See more
Company replied
Purchased a redbud tree by the name hearts a fire. What I received was ruby falls redbud. I understand mistakes do happen. However I also expect company's to fix there mistake. Not in this case. Refu... See more
Company replied
Wayside Gardens always has quality stock with good, strong root systems. After planting, in one week you are amazed how the plants have grown (with a little help of liquid fertilizer at planting t... See more
Company details
- Plant Nursery
- also in
- Furniture Store
Information provided by various external sources
Wayside Gardens is America's finest source of high quality and rare perennial plants, bulbs, trees, shrubs, roses, and vines.
Contact info
One Garden Lane, 29653, Hodges, United States
- 1-800-845-1124
- info@waysidegardens.com
- waysidegardens.com
2.2
Poor
789 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Placed large order on 4/12 with company…
Placed large order on 4/12 with company stated expected delivery of 4/20. It is now 4/30 and I have received NOTHING from this company.
Requested total cancellation when nothing arrived and was denied because my order was " in process" on 4/27 and should be arriving soon. The shipment has to travel 50 miles to me and it still isn't here, but my card has been charged. NOT COOL NEVER AGAIN Negative 2 stars if I could.
30 April 2018
Unprompted review
Reply from Wayside Gardens
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Thank you for taking time to participate in our survey. We appreciate your feedback and use it to continually improve to create a positive experience.
good quality plants and fast delivery
30 April 2018
Unprompted review
OrderWEBWG1716092
I will never order from you again. Had to make several calls, on hold for 20 min first time, second time waited 30 min. I received . Boy received one plant so far. Got the run around today when I called. Looking at my order status, it said two other orders shipped on 4/4, did not receive that order.
You need to take training on how to handle situations better.
30 April 2018
Unprompted review
Reply from Wayside Gardens
Dear Marsha,
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
I ordered 2 clematis
I ordered 2 clematis. They arrived in wonderful condition, in fact, one was blooming. Highly recommend.
30 April 2018
Unprompted review
No reservations
No reservations. Plants arrived well packaged, in good shape and when promised.
30 April 2018
Unprompted review
Wonderful company to deal with.
Pkg. was good . Timely shipping of plants. All plants arrived in very good condition.
30 April 2018
Unprompted review
Dead Plants
My plants arrived on the day to plant them in Kansas. I hired a professional K-St gardener to plant them. The trip was too much for these plants. They are sadly dead.
30 April 2018
Unprompted review
Reply from Wayside Gardens
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this.
shipping delay
Unfortunately I have not yet received my order, therefore unable to give a higher rating. My order was placed 3 weeks ago and I am in zone 9 so this was not an issue in shipping. After 2 weeks I wrote requesting information and received a automatic response stating they were experiencing heavy volume of customer service and would get back to me asap. Never heard a word. Received notice today package arriving tomorrow.
Can't attest to quality of product since I have not received it. I am not going to bother ordering from this company again.
30 April 2018
Unprompted review
Reply from Wayside Gardens
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Thank you for participating in our survey and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
Fast service
Fast service. Plants in good condition; doing well so far.
30 April 2018
Unprompted review
The plants and flowers are so healthy…
The plants and flowers are so healthy and just as described; the packing is protective and we have never had a problem. They stand behind their products too and have replaced free of charge any item that did not survive
30 April 2018
Unprompted review
My #1 source for plants…
Wayside has always provided an interesting variety of plants, suggestions for pairings and combinations, and very healthy plants. Whenever there has been an issue with the health of a plant, Wayside has responded very satisfactorily. Wayside is my #1 source for plants and I do order many plants each year.
30 April 2018
Unprompted review
Wayside is the best for your plants.
30 April 2018
Unprompted review
Generally sent immature plants!
Generally sent plants that are to immature to survive transit and planting!
30 April 2018
Unprompted review
Reply from Wayside Gardens
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Thank you for taking time to participate in our survey.
Unfortunately
Unfortunately, not only was the wrong plant delivered, it came with a giant locust looking insect that had already eaten a huge portion of the plant’s stem / bark area.
23 April 2018
Unprompted review
Reply from Wayside Gardens
Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. We are very sorry to hear that you have had a negative experience with our company. We are extremely sorry to hear about this, and even more sorry to disappoint a customer.
Theses 4 Caroline not blooming or growing at all...
Theses Caroline plants were not blooming or growing at all...I Thank all 4 are dead...They were dying or dead when they got to me...Please I like to have a full refund...I telephoned Wayside Gardens ...I advised a lady the condition of these plants...she became very rude. I advised her to cancel any other order I have with this company... They replied order cancel.
23 April 2018
Unprompted review
Reply from Wayside Gardens
Dear Frances,
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Please reach out to the Customer Service line at: 1-800-845-1124 and a Customer Service Representative will be happy to assist you . Photos may be required .We want to tell you that we take customer feedback very seriously. Thank you for bringing this situation to our attention.
product delivered promptly in good…
product delivered promptly in good shape,would order again
22 April 2018
Unprompted review
Products arrive in very good condition…
Products arrive in very good condition and questions are answered promptly problems handled professionally
18 April 2018
Unprompted review
Plants arrive in great condition
Plants arrive in great condition. Love Wayside.
18 April 2018
Unprompted review
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