Waxmaid Reviews 

220
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I purchased a honey mod from them at the end of 2025 and had been pretty happy. I decided to upgrade and because I liked three first item I bought, I upgraded to their wax mod. The item arrived... See more

Rated 1 out of 5 stars

I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours.... See more

Company replied

Rated 2 out of 5 stars

Love the waxmaid pipe we bought. However, when ordering the replacement bowls, two out of four have already broken. The original that these replaced lasted months. Not sure if there was a shift in man... See more

Company replied

Rated 5 out of 5 stars

Waxmaid has the hook up on amazing silicone pipes. We scored a Crystor S that's absolutely blazing! It had an ice catch a double percolator system and was made from platinum cured silicone. It had a r... See more

Company replied

Company details

  1. Tobacco Shop
  2. Vaporizer Store

Written by the company

Waxmaid is the world's 1st durable silicone water pipe USA brand since 2016, offering smoke water pipes, hand pipes, nectar collector, blunt bubbler and accessories we designed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(220)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience!

Awesome place for silicone pipes and containers. Delivered in great fashion and prompt!

6 July 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Absolutely nothing bad to say about…

Absolutely nothing bad to say about this. From navigating the website to quick delivery. Hassle free all around.
And the item works beautifully. Easy to clean.

3 July 2022
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Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products & high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Everything was very fast and packaged…

Everything was very fast and packaged very well !! It arrived faster than I thought I was super happy with the product!!

20 June 2022
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Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers,besides, everything is on 20% off sale now, please keep an eye on it.
Waxmaid Service Team

Rated 1 out of 5 stars

bad intake

bad intake not good for big hits

6 June 2022
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Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com

Waxmaid Service Team

Rated 3 out of 5 stars

Wrong color, after specifying

Was the item I ordered, but wrong color. I even took extra time to make sure that wouldn't be an issue. Very disappointed. Makes me Leary to attempt ordering another product for fear it will show up wrong or worse.
061722 I've been using the product, cause it's a great product. I'd had one like it before but it got misplaced. That's the reason I ordered one. The product itself wasn't the issue. It's the color. Pink and white. I'd ordered green, even green blue and white would've been an acceptable substitute. It's like smoking from a marital aid. 🤣

4 June 2022
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Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com

Waxmaid Service Team

Rated 5 out of 5 stars

Great product

Great product, fast shipping

25 May 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

I loved the service

I loved the service. I received my purchase jn record time. Thank you

21 May 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team

Rated 1 out of 5 stars

Numerous orders were accidentally…

Numerous orders were accidentally order,due to it was saying it wasn't processing. When I messaged to cancel, no reply! When I messaged about shipping info, as it was just added with a note and no idea who was delivering, no answer!!!! Customer service is awful!!!!!!!!!!!!!!!

19 May 2022
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Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com

Waxmaid Service Team

Rated 5 out of 5 stars

Great Company!

I purchased their newest E-rig in May 2022, The Dabber. There aren't too many reviews out right now, most are from Youtubers who were sent the product. After a learning curve, I've really been enjoying it! The price was great and the quality is excellent. After a week of regular use (cleaning it with iso and q-tips after each sesh) it's in pretty much the same condition I got it. I see it lasting a while, especially since their was an extra coil included.

The buying experience was great too. I was able to use Sezzle to pay, that's very nice. It was in my hands 4 days after pressing buy, couldn't be happier on that front. I'll be shopping with them again in the future, especially if their other silicone products are as good as this e-rig.

My only complaint is that the instructions and packaging are in less than perfect English. They are understandable, but trial-and-error was necessary to learn when the instructions weren't completely clear.

16 May 2022
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Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Awesome

They have always been trustful and loyal to me. Every package has delivered on time and in perfect condition. Would highly recommend recommend. Keep doing awesome guys

15 May 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team

Rated 5 out of 5 stars

Waxmaid is awesome

Waxmaid makes my favorite type of silicone pipe - the horn rig is great and I've ordered the whole set twice with the glass pipe, too. I use it to dab oil concentrates and it works great. The silicone stays remarkably solid even after many uses. The glass ware is good quality and durable. Waxmaid is the best!

Love - "Handy Sandy"

14 May 2022
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Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team

Rated 1 out of 5 stars

I've reached out four different times…

I've reached out four different times to Waxmaid's email, the websites contact us page, Instagram and even called the number provided. No answer or reply just wanted some help with getting the package tracking sorted out. But I did get emails two from the website asking for a review so.....
Any way This site seems to be a scam they do have good reviews and I wish I could have been one.

12 May 2022
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Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles and order number to service@waxmaidstore.com

Waxmaid Service Team

Rated 4 out of 5 stars

It’s survived the delivery in a soft…

It’s survived the delivery in a soft plastic bag with bubble wrapped products. Four Stars for sending the wrong color of one item.

11 May 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers.
Waxmaid Service Team

Rated 1 out of 5 stars

Sketchy

Website is sketchy. Order got placed twice due to error message... Took 3 days to hear back that I would be credited for the second order. The discount didn't happen even though promo code was entered and visible on site as I placed my order. There has been no update on shipping and it is 12 days since I placed the order and I live about an hour away from San Leandro where the shop supposedly is (although the charge on my credit card said they are in China). I am still not sure if I will even get the item I ordered. It is just not a professional experience. Weed has moved into big business as legalization has happened and this company is not keeping up at all.

11 May 2022
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Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com

Waxmaid Service Team

Rated 1 out of 5 stars

Missing bowl attachment

Product was delivered but missing parts. Contacted customer support they were unprofessional and dismissive. After having to educate them on their own product they apologized and said a replacement part would be sent. I have yet to receive the part.

7 May 2022
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Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles and order number to service@waxmaidstore.com

Waxmaid Service Team

Rated 2 out of 5 stars

Never got a receipt or tracking number…

Never got a receipt or tracking number until I reached out. Also the site did not say how long delivery was. That would be good information to know so I could track my items easier. It's been a week since I ordered my items and it has been showing "in transit" since May 2nd. 😐

6 May 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles and order number to service@waxmaidstore.com

Waxmaid Service Team

Rated 5 out of 5 stars

I am having problems again trying to…ordering

I am having problems again trying to order a 9 inch silicone bong. I also have received another extra mini bong which I didn’t order. Can you please help me order what I want and help me return the 2 I don’t want. And take off my card. Thank you so much.
Michele sichrucci

3 May 2022
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Reply from Waxmaid

Hello, Michele,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need to confirm with our service team. Pls copy your troubles to service@waxmaidstore.com

Waxmaid Service Team

Rated 5 out of 5 stars

Happy camper

I ordered the Waxmaid 8" Upgraded Capsule Silicone Glass Nectar Collector Kit. It came 2 days early & works great. Even better than I expected. Very happy with my purchase.

9 April 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers,besides, everything is on 22% off sale when you use code "w420".
Waxmaid Service Team

Rated 5 out of 5 stars

arrived on time

5 April 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers,besides, everything is on 22% off sale when you use code "w420".
Waxmaid Service Team

Rated 2 out of 5 stars

Product was shipped

Product was shipped, however usps never delivered to my correct mail box. Tracking shows delivered however I still have not received the order. 👎🏽

30 March 2022
Waxmaid logo

Reply from Waxmaid

Hello, fam,
I'm sorry about your feedback, had you contacted our service team? If it is real like what you say, I will help you? I need to check if it is real, need confirm with our service team. Pls copy your troubles to service@waxmaidstore.com

Waxmaid Service Team

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