Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made an error when placing my order with wax. Put the wrong postcode on the Order but the correct address. My order bounced to south England royal Mail sorting Offices for two weeks. I thought despi... See more
I'll be honest - this didn't start well. My order never arrived, and getting through to customer service took multiple attempts. After 10 days of waiting, I discovered the item was actually out of st... See more
Company replied
I had a Five Star experience in exchanging a purchase, shipping and then receiving the exchange. Wax London customer service was excellent, they immediately responded to my request, and kept me inform... See more
Company replied
Company details
Written by the company
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Contact info
10-11 Greenland Place, NW1 0AP, London, United Kingdom
- customercare@waxlondon.com
- waxlondon.com
4.2
Great
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Subtle, Timeless, Statement Pieces!
Wax London has been consistently in my rotation the last 2 years. All of their products are well made, versatile, timeless with just a touch of their "signature" flare to make it interesting.
Their Whiting Overshirt always gets me compliments from strangers asking where I got it from.
My most recent item I got from them is a crochet button down shirt. The quality and attention to detail is outstanding. My first time wearing it over the weekend I counted 6 unsolicited compliments when going about my day.
They make statements!
25 May 2024
Unprompted review
Reply from Wax London
Hi there Christian,
Thank you so much for your kind words - we are so pleased you are a fan of our designs and attention to detail.
We look forward to seeing you shop with us again in the future!
Best wishes,
Wax London
Reply from Wax London
Hi there!
Thank you for your kind words - we are pleased we could be of assistance!
Best wishes,
Wax London
I asked Wax London for some product…
I asked Wax London for some product advice, instantly they replied in a friendly and helpful manner, I have purchased a few products lately from the brand that are of exceptional quality for the money and look even better in my opinion than the photographs depict. A great store, product and service, highly recommended.
17 May 2024
Unprompted review
Reply from Wax London
Hey there Felix!
Thank you for your kind words - we are so pleased we could be of assistance and you are a fan of our brand!
Best wishes,
Wax London
Can shop with confidence
Super straight-forward *human* interaction dealing with Wax Customer Care team. Will definitely shop with them again.
24 April 2024
Unprompted review
Reply from Wax London
Hey there!
Thank you for your feedback - we are glad we could be of assistance :)
Best wishes,
Wax London
Most excellent customer support I’ve…
Most excellent customer support I’ve worked with. Had zero issues with exchanges and returns. Clothing is also very high quality!
9 April 2024
Unprompted review
Lovely item
Lovely item. Had an issue with it several months after purchase and wax responded quickly to resolve it. Would purchase from them again
4 April 2024
Unprompted review
I love Wax
I love Wax! The quality of the clothes is incredible, i love the simple and elegant style, and their customer services is unmatcched.
13 March 2024
Unprompted review
Reply from Wax London
Hi there!
Thank you for your kind words - we really appreciate it!
We are so pleased to hear you are happy with our service and the clothes you have received!
Best Wishes,
Wax London
Customer service is excellent
Customer service is excellent. Unheard of response times. Talk to a real human. Resolve the issue immediately.
21 February 2024
Unprompted review
Reply from Wax London
Hi Tyler!
Thank you for your feedback - we really appreciate this! Always happy to help.
Best wishes,
Wax London
Great design and great customer service
15 February 2024
Unprompted review
Reply from Wax London
Hi James,
Thank you for your feedback!
Best wishes,
Wax London
Customer Service and Quality!
Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!
4 February 2024
Unprompted review
Reply from Wax London
Hi Sori,
Thank you for taking the time to share your feedback. We're glad we were able to be of assistance.
Please let us know if there's anything else we can help with.
Best wishes,
Wax London
Top quality customer service … and clothes
I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.
5 January 2024
Unprompted review
Reply from Wax London
Hello,
We appreciate you taking the time to give us your feedback regarding the clothing, and we're glad to hear we were able to assist you.
Please let us know if there's anything else we can help with.
Best wishes,
Wax London
Excellent customer service
Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks
19 January 2024
Unprompted review
Reply from Wax London
Hello,
Thank you for taking the time to give us your feedback! We're so glad we were able to help you resolve the issue with your order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Really good clothes
Really good clothes. Nice quality, great fit. Great smart casual style
4 January 2024
Unprompted review
Reply from Wax London
Hi John,
Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the quality of the items.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Excellent quality overshirt
Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.
27 December 2023
Unprompted review
Reply from Wax London
Hello,
Thank you for your kind feedback. We're so happy to hear you like the Overshirt, and we're glad to be of assistance.
Best wishes,
Wax London
Quick and easy returns/exchange process
Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!
12 December 2023
Unprompted review
Reply from Wax London
Hi Claire,
Thank you for taking the time to give us your feedback. We're so glad we were able to assist with your exchange. We hope you're happy with your new order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
The customer service team were…
The customer service team were responsive and so helpful in spite of a Royal Mail issue!
7 December 2023
Unprompted review
Reply from Wax London
Hi Andrea,
Thank you for taking the time to give us your feedback, and we're so glad we were able to resolve the delivery issue for you.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Customer Care very helpful!
I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.
30 November 2023
Unprompted review
Reply from Wax London
Hi Leslie,
Thank you for taking the time to give us your feedback, and we're glad to be of assistance.
Please do let us know if there is anything further we can help with at all.
Best wishes,
Wax London
Great product and fantastic customer…
Great product and fantastic customer service. Thank you 👍
30 November 2023
Unprompted review
Reply from Wax London
Hi Mark,
Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with your purchase.
Best wishes,
Wax London
25 euros to return just one item
I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.
16 November 2023
Unprompted review
Reply from Wax London
Hi Timothy,
We appreciate your feedback, and we always value hearing from our customers.
We're currently in the process of reviewing our returns process, however we have reached out to you directly via email to discuss the matter further, and we look forward to your response.
Best wishes,
Wax London
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