WAWWA Reviews 

I have tried to contact this brand on several occasions and have heard nothing back. It ordered with them nearly two weeks ago and they have yet to dispatch my order. Do not order from this brand as there is no communication at all

I placed an order on the 02/02/2204.

Returned it in on the 03/04/2024 as it arrived damaged.Not the best started but the order arrived in 24hrs so surely sending a replacement shouldn’t be that hard??

Well…

Signed for and acknowledged on the 06/02/2024.

Silence.

Several emails and messages on FB and INSTA. Zero response.

Then on the 13th an email advising my return will update in two working days. Hallelujah, the…

silence.

Several emails and messages on FB and INSTA. Zero response.

Now Day 16 and nothing and still £60 out of pocket.

I will now be posting here and contacting them daily until something happpens.

Absolute shambles.

And this could’ve been avoided if they had sent a product that worked.

My last order didn’t go through, but the money was credited from my bank account. After multiple e-mail exchanges, I still didn’t get the money back. Very disappointed experience!

Received my bag. Honestly it is a good bag, pretty pleased with it.

I put 4 stars and it could'have been 3.

It just took more than two weeks to get news of my order. Thought it was a scam at one point, as they did not respond immediatelyto my orders. However, since it has been shipped, it was very fast.

What a great company! They are small and create in batches so deliveries do take time. Emails are sent as updates regarding the making and shipping. Very good quality gilet received just in time for Christmas. Maybe make it more explicit that lead times are longer for customers when ordering. Just order earlier than you need .

I've been patiently waiting for my package for nearly three weeks. Despite receiving a message that my order was delayed three days after the order confirmation (even though the shipping estimate was 1-5 days) customer support has stopped answering me. Surprisingly, the item hasn't even been dispatched, and they're offering me a £20 voucher. It feels like a joke.

I am so shocked to see all the negative reviews. From ordering to receiving my bag it was less than 24 hours 😳 I ordered in the 22nd and received on the 23rd right before Christmas (it didn’t say the item was in stock so I’m even more excited because I expected a longer wait) I have had a fantastic experience with this brand (first time) and hope to continue because their items and quality is superb.

I’ve ordered a few things that were in stock from them in the past with no issue and they’ve been great, but the Sherpa waistcoat pre order is a shambles. 0 contact, 0 replies or updates, promised dispatch dates long gone and not updated, leaving people out of pocket and without Xmas gifts. Being a small business is no excuse and gives small businesses a bad name. I love and support small businesses much smaller than Wawwa and have never had such poor customer service. Replying to people saying you don’t have enough people to reply is crazy - hire seasonal customer service staff like everywhere else.

I ordered a bag on 11 December which according to the web site is in stock and should be shipped with 24 hours of receipt of order. I have had absolutely no information from WAWWA and no response from my email.

I’ve ordered a very expensive bag, paid 6 quid for postage and they haven’t even bothered to tell me when it will arrive. I wanted to support a small business this Christmas but the bag was ordered over a week ago and I’ve heard nothing from them. I doubt it will arrive before Christmas and its gift - so thanks for that!

Sizing of the ordered item (Leo pant) is off and the quality does not match the price. But the much bigger problem is that they ask for reviews for their website and only publish them if they‘re positive. Same on instagram: they delete comments that don‘t praise their products.

UPDATE: They also tried to have this review removed. Ironic.

I received part of my order today: a long sleeved t-shirt, and a sweatshirt. I love them: great style, quality and I feel good in them. I think I ordered this a week or two ago, and I'm so glad that I ordered the clothes before reading mixed reviews. My experience has been very positive, and I really like the sustainable clothing that Wawwa design - I found customer service absolutely fine also. I received responses to my questions within a few days of sending questions, and I'm really happy with my two items. I would definitely buy from Wawwa again, and really believe in what they are about.

Bizarre. I ordered a hat on 24 August. It turned up on 13 November, 3 months later. I may return it as I am not convinced it's the quality I hoped for. But I waited so long for it, I wonder how long would I wait for a refund???.

I had forgotten all about it. There were no update emails, or anything, during those months I was waiting. What a strange way to do business.

Really bad quality when the product came so we sent it back as it massively wasn't worth the £55 (which is an insane amount but thought we'd support a small brand).
If you're expecting a quick refund, you won't get that - they advertise that it'll take 7-10 days to get processed. Not true. I am now over two weeks in -still no refund. They have now let me know that it then takes a further 10 days to get processed and back into your account once they've given it the OK. All in all a refund will probs take over a month so be absolutely sure that you want the product because you'll be out of pocket for a while if not.
The only shining star was that they gave me a £10 voucher, little bit pointless though as I absolutely won't be buying anything from them again.
So annoyed and disappointed.
Work on your customer service, it stinks man.

Ordered the Kartis messenger bag - literally didn’t have my order confirmed for 9 days so had zero tracking details or whereabouts of the product. Bag was for a birthday and it didn’t arrive in team, emailed the customer service team and got zero reply. I also messaged on instagram and they did absolutely nothing to help and didn’t even bother relying after asking “what was your order number” after I had already supplied it to them. Useless/non existent customer service and don’t remotely stick to delivery times as I paid for 2-3 working days and got the bag 2 weeks later. Absolute joke - products look nice but not worth it, don’t order from here.

It’s taken a while for me to collect my thoughts on WAWWA. They are a company with noble goals and high standards for the treatment of their workers as well as the sourcing of their materials, but on the flip side they also have pretty poor management of expectations for their customers.

I ordered the WAWWA pant after seeing them advertised on instagram and really wanted to support this business after I looked into their history and motivations, however shortly after ordering I discovered their Trustpilot absolutely bombed, mostly due to complaints about the time it has taken for their products to be delivered. After seeing this I was pretty disappointed when I was told that I had hit an unusually busy time after emailing about my waiting time, which honestly felt like a bit of a kick in the teeth after seeing these complaints. In total I waited just over a month for the WAWWA pant to arrive and honestly, I’m over the moon with the quality and comfort that WAWWA have provided, it’s a functional piece of clothing that just feels good to be in and despite my waiting time I am left fulfilled.

It does seem, from other reviews, their service in store is probably a bit more of a pleasant experience, however their management of customer expectations is something that needs to be addressed as they don’t deserve the low rating they’re currently at as the quality of their products are brilliant. After complaining about this I was compensated which bumps this up from a 3 star review to a 4 star, however I do feel a bit guilty receiving this from a small company so my next order shall be larger and with more patience.

It took a month for the pants to arrive but when they did arrive they fit great and i like them

Didn’t want to bad mouth a company which seems to be independent with admirable sustainability goals.
However, do not use Wawwa.
The customer service is appalling, it took them over 3 weeks to dispatch my item when they claim it should take a day on their website. Overall, delivery took 3.5 weeks when they claim it’s 2-3 days on their website. They also do not reply to emails.

After such a long wait, the standard of clothing I received was sub-par. I have since been charged a refund fee, paid postage and packaging fees - but not been refunded when they received my return 17 days ago.

Awful service, rubbish clothes. Honestly wondering if this lot are just scammers at this point. AVOID.

I was reluctant to write a bad review about an independent company but, the service from this lot was shocking. To wait over ten days for something that was ‘in stock’ just to be posted is a joke. When you pay a premium, with the intention of supporting a small business you should expect at the very least for things to be on time. The slew of bad reviews, regrettably have mirrored my experience.

With an heavy heart, this lot are absolutely rubbish.

I would love to end this review by saying the product is good and I’m pleased with it, but I haven’t got that option. They literally didn’t even reply to my email (send 2/3 days ago)

Poor form Wawwa. If you want something decent and have a couple of quid spare, just get it from Peggs and Sons (Brighton)

They shift the same kind of stuff as these, at a similar price point.

*Update. I cancelled this, so regrettably, not a happy ending.

Went to their factory and a helpful seamstress provided me with some very good trousers. Thanks!