While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality and user-friendliness. Many find the product easy to install, connect, and disconnect, appreciating its robust and well-made feel. People also praise the design, noting its neatness, compactness, and the convenience of the keyless fittings for quick demounting. However, some people were dissatisfied with supplier issues, mentioning short or missing deliveries and difficulties in getting credit for absent items. A few other people also felt that some fittings were unnecessary or of poor quality compared to alternatives, and some wished for clearer locking indicators or wider compatibility and availability of certain products.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers found it to be a great product, very... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the excellent quality of... See more

User experience

Clients share positive opinions on user experience, highlighting the product's ease of assembly, disassembly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a good experience in trying out the new connector. The only issue I had, was using it for the first time. I pushed the pipe into the connector until it met quite a hard resistance. But after... See more

Rated 4 out of 5 stars

It took a little longer for the Hep20 keyless sample to arrive so had used the std fittings , Found the product very easy to install ,simple to connect and disconnect, so far no leaks , worth p... See more

Company replied

Rated 5 out of 5 stars

Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again

Company replied

Rated 5 out of 5 stars

The new Hep2O keyless fitting arrived as a trail and upon opening the sample you can tell its not some cheap fitting. It feel robust and likely made of a good material, well made and certainly feels l... See more


Company details

  1. Manufacturer
  2. Building Materials Market
  3. Pipe Supplier

Written by the company

Wavin is the UK’s leading manufacturer and supplier of plastic drainage and piping solutions for above and below ground on residential, non-residential and civil engineering projects. Our purpose is to build healthy sustainable environments with safe and efficient water supply, better sanitation and hygiene, climate resilient cities and better building performance. We do this with our commitment to innovation, sustainability, technical support and working with our customers to reach their objectives. Our market leading systems include Hep2O push-fit plumbing, Osma above and below ground drainage, ventilation and roofing products as well as wide range of Wavin systems for hot and cold, drainage, stormwater management and indoor climate solutions.


Contact info

4.2

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Had a good experience in trying out the…

Had a good experience in trying out the new connector.

The only issue I had, was using it for the first time. I pushed the pipe into the connector until it met quite a hard resistance. But after disassemblying it i realised that I had not actually pushed the pipe in far enough. This in my view could cause operational issues. There should be clear instructions to make a note of how far the pipe should be inserted by making a mark on the pipe corresponding to the amount of space to accept it and to inform that the correct force observed when inserting the pipe to ensure it was fully inserted.
Also I would have liked a double click for locking to make the device more secure.
Otherwise a great product. Easy to assemble and take apart.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

This is a great improvement

This is a great improvement
Old type were difficult to remove with tool Especially when connected for a long time You went back the way with old type Now just need to keep price down
Much neater for alternative if pipes are exposed

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently received some free samples…

I recently received some free samples from Hep2O and was genuinely impressed. The fittings were very easy to use, everything connected smoothly, and the whole system feels well designed and reliable.

As a complete DIY amateur, I managed to redo the plumbing under my kitchen sink in about half an hour with no special tools and no stress. That says a lot about how user-friendly the system is.

Great quality, simple installation, and a really smart solution for home plumbing projects. Highly recommended.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

excellent well made fitting

excellent well made fitting, looks good with smooth lines, locking by twisting cap makes it easy to secure pipe, and twist back to unlock to remove pipe.
would like a clearer mark on fitting to show if fitting is locked or not.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

The new Hep2O keyless fitting arrived…

The new Hep2O keyless fitting arrived as a trail and upon opening the sample you can tell its not some cheap fitting. It feel robust and likely made of a good material, well made and certainly feels like its up to the job. Very impressed so far, simple and easy to use. Handy for quick demounting without the need for a key!

14 March 2026
Unprompted review
Rated 1 out of 5 stars

It's good to talk.

It's good to talk.
We have taken a range of pipe and fittings in and you have given us no representation.

27 November 2025
Wavin UK logo

Reply from Wavin UK

Hello Mark, I appreciate you taking the time to share this with us. I am sorry you haven't received the support needed for the pipe and fittings that you have taken in from us. We will look into this. Thanks Gareth

Rated 5 out of 5 stars

Received sample promptly and kit…

Received sample promptly and kit enabled me to see how parts worked. I wanted samples to compare with plastic tubes and fittings on a boat so that I could identify whether they were Hep2. They are not do you know what make they are if I send a pic?

10 November 2025
Unprompted review
Wavin UK logo

Reply from Wavin UK

Hello Barry, Great to see you received the sample promptly. Please feel free to send me the images and I can see if they are Wavin Hep20 products. I have replied to you directly on this to your email address. Kind regards Gareth https://wavin.com/gb

Rated 5 out of 5 stars

Easy to disconnect

Easy to disconnect

5 November 2025
Unprompted review
Wavin UK logo

Reply from Wavin UK

Hi Martin, thank you for sharing your feedback! We’re glad to hear you found our product easy to disconnect—it’s great to know it’s working as intended. If you have any other thoughts or suggestions, we’d love to hear them. Thanks again for choosing Wavin. Gareth https://wavin.com/gb

Rated 5 out of 5 stars

Much better to work with

Much better to work with

1 November 2025
Unprompted review
Wavin UK logo

Reply from Wavin UK

Hi Roy, thank you for sharing your feedback on the Hep₂₀ Keyless system. We’re delighted to hear your thoughts and appreciate the time you took to review this product. Our goal is to make installation faster and more reliable, and it’s great to know the Keyless feature is making a difference. If you have any further suggestions or need support, please feel free to reach out—we’re always here to help! Thanks, Gareth https://promo.wavin.com/en-gb/hep2o-keyless

Rated 5 out of 5 stars

Trial fitting arrived on time

Trial fitting arrived on time. Excellent product. Tigris pipe is on the expensive side

22 October 2025
Wavin UK logo

Reply from Wavin UK

Hi Peter, thank you for sharing your feedback! We’re delighted to hear the fitting arrived on time and that you’re pleased with the product quality. We understand your point about pricing—our Tigris pipe is designed for durability and performance, which can make it a premium choice. Your input is valuable, and we’ll keep it in mind as we continue improving our offerings. If you need any assistance or have further questions, please feel free to reach out. Thanks Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look