Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
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Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
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Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The after sales are brilliant
The after sales are brilliant. Elizabeth has been great, she responds promptly and always delivers on what she says she will do which is much appreciated.
22 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear you’ve had such a positive experience with our after sales support.
It’s wonderful to know Elizabeth has been so responsive and reliable throughout. Providing prompt communication and following through on our promises is exactly the level of service we aim to deliver, so your feedback is greatly appreciated.
We’ll be sure to pass your kind words on to Elizabeth.
Kind regards,
The Wave Team
Wave spa- returning process
I have ordered the spa from Wave but it did not arrive as I expected so Elizabeth from the support team took me through the process of returning and all went smooth.
She was very polite and helpful:) Thanks a lot!
19 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your kind review! We’re pleased to hear Elizabeth was able to guide you through the returns process smoothly and provide helpful support throughout.
While we’re sorry the spa wasn’t quite what you expected, it’s wonderful to know the experience with our customer support team was still a positive one.
We’ll be sure to pass your lovely feedback on to Elizabeth — she’ll really appreciate it!
Dealt with Shopie over problem with…
Dealt with Shopie over problem with order of filters she was very professional with the handling of the problem and a pleasure to deal with.
19 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re really pleased to hear Sophie was able to assist you professionally with the issue regarding your filter order.
It’s great to know she made the process smooth and was a pleasure to deal with throughout. We’ll be sure to pass your kind feedback on to her.
We truly appreciate you taking the time to share your experience with us.
Great products
Great products, good quality. I ordered a Pacific hot tub and submersible LED light. Products arrived promptly and we are really pleased with them. I had a small technical enquiry which Antria resolved for me. I’m really pleased with how quickly Antria responded and resolved my issue, great customer service, Thanks Antria
21 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear you’re so pleased with your Pacific hot tub and submersible LED light, and that everything arrived promptly.
It’s also great to know Antria was able to quickly help with your technical enquiry and provide the level of customer service we always strive for. We’ll be sure to pass your kind comments on to her.
Thank you again for your support and for choosing Wave.
Kind regards,
The Wave Team
Good tubs but after care needs attention
Terrible customer service after care but i finally got a phone call to sort put the issues ive had no communication untill noe and 2 different units. Thr tubs themselves are great and when on the ball the team can be amazing... thank you spa uk but please do have a call centre for communication
20 May 2026
Unprompted review
Elizabeth was very good at answering my…
Elizabeth was very good at answering my questions and sorting the situation. Hopefully getting the items sent to me that were on the deal when ordering.
(Filters and starter kit with every hot tub) that wasn’t added to my basket as out of stock.
Thanks.
18 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re really pleased to hear Elizabeth was able to answer your questions and help get the situation sorted for you.
We completely understand how frustrating it can be when promotional items are out of stock during the ordering process, so we’re glad Elizabeth could assist and help move things forward regarding your filters and starter kit.
We truly appreciate your patience and your kind feedback.
Kind regards,
The Wave Team
Fantastic support from Sophie.
Fantastic support from Sophie.
I was a little confused as to whether or not I should have received a thermal cover with my recently purchased Wave Garda 4 person spa.
With great communication and a professional approach, she soon cleared up any confusion.
My first time using the Help service and as a result I won’t hesitate to use it again should the need arise.
Also the hot tub is fantastic and highly recommended.
19 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your brilliant 5-star review! We’re delighted to hear Sophie was able to provide such fantastic support and quickly clear up the confusion regarding your Wave Garda 4-person spa.
It’s great to know her communication and professional approach made your first experience with our Help team such a positive one. We always aim to make things as straightforward and reassuring as possible for our customers.
We’re also thrilled to hear you’re loving the hot tub and would highly recommend it — that really means a lot to us.
Thank you again for your kind feedback and support.
Kind regards,
The Wave Team
Fantastic Help and Great Customer Service
I had a few ongoing issues with my hot tub and Milly has been brilliant throughout. She was so helpful, always quick to respond, and genuinely understanding of the whole situation. She kept everything clear and made the process really easy. The broken part was replaced and I’ve had no problems at all since. I’ve been really impressed with Wave and with Milly in particular — I’ll definitely be going back to Wave when I upgrade next year and I’ll happily recommend them to friends and family.
20 March 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear Milly was able to support you throughout the issues you experienced with your hot tub.
It’s fantastic to know she was responsive, understanding, and kept everything clear and easy for you during the process. We’re also delighted to hear the replacement part resolved the issue and that everything has been running smoothly since.
Your kind words about both Milly and Wave mean a great deal to us, and it’s especially lovely to hear you’d choose us again when upgrading next year and would recommend us to friends and family.
Thank you again for your continued support.
Kind regards,
The Wave Team
Henry the great 😊…
Henry was amazing he quickly diagnosed the issue arranges a part and was generally fantastic . Thank you
14 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re delighted to hear Henry was able to quickly diagnose the issue and arrange the part for you without delay.
It’s great to know you found the support so helpful and positive throughout. We’ll be sure to pass your lovely feedback on to Henry — he’ll really appreciate it!
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
So far people seam knowledgeable…
So far people seam knowledgeable ,helpful. Unit new doesn’t work
16 May 2026
Unprompted review
Reply from Wave Spas
Thank you for taking the time to leave us a review. We’re pleased to hear you’ve found the team knowledgeable and helpful so far.
We’re very sorry to hear your new unit isn’t working as expected, and we completely understand how disappointing that must be. Please rest assured our support team will do everything they can to get this resolved for you as quickly as possible.
We really appreciate your patience and the opportunity to put things right.
Kind regards,
The Wave Team
After 3 replaced heating units
After 3 replaced heating units - finally got a new hot tub. It was the wrong size - much smaller. Asked for a refund on the difference- denied. After my initial review of the quality and service, Wave agreed to $100 refund - that was several weeks ago. It is apparent they don’t stand behind their product. You were willing to send me 3 new heating units (which you have to replace yourself) but won’t even refund the difference when you mess up and send the wrong replacement tub. We should have just stuck with Coleman. Would never buy from this company again.
It should also be known- they only agreed to the $100 IF I changed my initial review!
18 May 2026
Unprompted review
Reply from Wave Spas
We’re sorry to hear you feel this way and apologise for the frustration caused throughout your experience with us.
We have attempted to contact you a few times regarding this matter but, to date, we have not received a response. We would really appreciate the opportunity to resolve this misunderstanding as quickly as possible.
Please feel free to email our support team directly so we can review everything with you and work towards a suitable resolution.
Kind regards,
The Wave Team
Elizabeth was great in solving my…
Elizabeth was great in solving my queries when faced with delays by the delivery company.
18 May 2026
Unprompted review
Reply from Wave Spas
Thank you for taking the time to leave us a fantastic 5-star review! We’re really pleased to hear Elizabeth was able to help resolve your queries and support you through the delivery delays.
We understand how frustrating courier delays can be, so it’s great to know Elizabeth provided the reassurance and assistance needed to make the situation easier for you.
Your kind feedback means a lot to us.
Kind regards,
The Wave Team
So far the experience has been amazing…
So far the experience has been amazing just need to try the hot tub Henry in customer service has been brilliant so so helpful
18 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your amazing 5-star review! We’re delighted to hear your experience with us has been so positive so far.
It’s especially great to know Henry has been so helpful and supportive throughout the process. We’ll be sure to pass your kind words on to him.
Now all that’s left is for you to enjoy your hot tub — we hope you absolutely love it!
Kind regards,
The Wave Team
It’s been great dealing with Antria
It’s been great dealing with Antria
Great response time and so far great with giving me the information I need to deal with the problem I have.
17 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re really happy to hear Antria has been so helpful and responsive while assisting you with your issue.
It’s great to know you’ve felt supported and well informed throughout the process. Providing clear communication and quick assistance is something we really pride ourselves on.
We truly appreciate your kind feedback and thank you for choosing Wave.
Great customer service
Ordered a light for my hot tub and a piece that was needed to attach it to the water inlet was missing. Within less than 24 hours of emailing I had a response and a new part being sent out immediately. Brilliant customer service from Antria. Thank you
17 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Antria was able to quickly resolve the issue with the missing attachment piece for your hot tub light.
It’s great to know you received such a fast response and that the replacement part was arranged straight away. That’s exactly the level of customer service we aim to provide.
We truly appreciate your kind feedback and thank you for taking the time to share your experience with us.
Great customer services
Customer Service has been great throughout. They have worked with me to rectify the issues and I couldn't ask for anything more from them.
16 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re really pleased to hear you’ve had such a positive experience with our customer service team throughout.
It’s great to know the team worked closely with you to resolve the issues and provided the support you needed along the way. That’s exactly the level of service we always aim to deliver.
We truly appreciate your kind words and your continued support.
Over the years I’ve had many encounters…
Over the years I’ve had many encounters with customer service representatives, not all of which have been positive. But I really need to say how proactive this company have been at not just responding to my queries but going above and beyond in their solutions. Their staff are polite, efficient and highly effective at communicating. I feel very well informed about the status of my enquiry. The lady who has been handing my enquiry is called Elizabeth and I can’t rate her highly enough. Some people are meant to work with people and she is one of them. Great company, great customer care, fantastic product. Would 100% recommend.
16 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your incredible 5-star review! We’re absolutely delighted to hear how positive your experience has been with our customer service team.
It means a lot to know that you felt supported, well informed, and genuinely cared for throughout your enquiry. Providing proactive, clear, and effective support is exactly what we strive for, so your kind words truly mean a great deal to us.
We’re especially pleased to hear how highly you rate Elizabeth. She will be so happy to hear your feedback, and we completely agree that her dedication, professionalism, and care make her a huge asset to the team.
Thank you again for your recommendation, your support, and your lovely comments about both our products and customer care.
Elizabeth and her team were great to…
Elizabeth and her team were great to work with and very responsvie!
15 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth and the team were great to work with and provided such responsive support throughout.
Delivering quick, helpful, and professional customer service is exactly what we aim for, so your kind feedback means a lot to us.
We truly appreciate you taking the time to share your experience with us.
Sophie was so helpful and quick to…
Sophie was so helpful and quick to respond to all my questions.
15 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie was so helpful and quick to respond to all of your questions.
Providing fast, friendly, and supportive customer service is exactly what we aim for, so your kind feedback means a lot to us.
We truly appreciate you taking the time to share your experience with us.
Elizabeth was really helpful and quick…
Elizabeth was really helpful and quick to reply to my questions
15 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear Elizabeth was able to help you quickly and answer all of your questions.
It’s great to know you had such a positive experience with our customer service team. We’ll be sure to pass your kind feedback on to Elizabeth.
We truly appreciate you taking the time to share your experience with us.
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