Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Review summary
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
Company replied
Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
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Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast efficient service
2 April 2026
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you found the service fast and efficient.
We truly appreciate you taking the time to share your feedback with us.
Quality product.
Quality product.
Prompt delivery.
Excellent customer service pre and post order.
2 April 2026
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality of the product, prompt delivery, and the customer service you received both before and after your order.
We truly appreciate you taking the time to share your feedback with us.
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear your issue was taken care of and that we were able to help resolve your complaint.
We truly appreciate you taking the time to share your feedback with us.
Great customer service from Elizabeth
Fast delivery and great price, had a small issue but this was resolved very quickly, efficiently and politely by Elizabeth at customer services.
A positive experience at the first issue builds a customer/manufacturer relationship that can last a long time.
Thank you Elizabeth
21 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you were happy with the fast delivery and great value, and that your issue was resolved quickly and efficiently.
It’s especially great to know Elizabeth provided polite and helpful support—she’ll really appreciate your kind words.
We completely agree that positive experiences like this build lasting relationships, so thank you for your trust and support.
Great customer service
I bought a spa through Currys, and it arrived with an incorrect panel.
I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very much a computer doing the thinking.
I went directly to Wave Spas with the issue. Within 10 minutes (two emails), a sensible resolution was achieved. Fantastic.
Shout out to Elizabeth for great customer service.
21 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear we were able to step in and get things resolved quickly and smoothly for you.
It’s great to know Elizabeth was able to provide a sensible and efficient solution—that’s exactly the level of service we aim for.
We truly appreciate you taking the time to share your experience with us.
Excellent service
Excellent service! I needed this part to get my hot tub back up and running, and the order was handled promptly and professionally. Elizabeth was so helpful in making sure everything went smoothly. Highly recommend!
20 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your order was handled promptly and professionally, and that you were able to get your hot tub back up and running quickly.
It’s great to know Elizabeth was so helpful in making sure everything went smoothly—we’ll be sure to pass your kind words on to her.
We truly appreciate your recommendation and you taking the time to share your experience with us.
Huge thanks to David in customer…
Huge thanks to David in customer services for
his help in resolving an issue with the spa. The company do care that you enjoy using their product and are a pleasure to deal with
17 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear David was able to help resolve your issue and make the experience a positive one for you.
It’s great to know you feel supported and that you’re enjoying your spa—that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback with us.
Sophie was very helpful in resolving my…
Sophie was very helpful in resolving my issues. Prompt and clear communication got us to a solution in lass then a few days.
20 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Sophie was able to resolve your issue so quickly with clear and prompt communication.
It’s great to know everything was sorted within just a few days—that’s exactly the level of service we aim for.
We truly appreciate you taking the time to share your feedback with us.
Great product!
Really helpful customer service and informative set up instruction videos
10 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the product and found our customer service helpful.
It’s great to know the setup videos were informative and made things easier for you—that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback with us.
Positive Experience
Swift ,friendly communication by Milly who arranged collection by courier of heater. Inspires confidence in company values.
17 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear you had a positive experience and that Milly was able to assist you with swift and friendly communication.
It’s great to know the process helped inspire confidence—that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback with us.
Excellent Hot Tub
We used to have an inflatable hot tub and wanted to 'upgrade' without having a permanent structure. This is the perfect option for us and is absolutely brilliant.
I made a mistake on ordering and ordered double of a few things as hadn't realised they were in the eco pack I had. Jade was super helpful in sorting this out for me and correcting the issues. Jade's communication has been absolutely brilliant and she is super responsive.
One thing I would say is, putting this hot tub together is definitely not a 1 person job and is actually super tight fit within the outer but once we got it together it is brilliant.
17 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your upgrade to one of our hot tubs has been such a great fit for you and that you’re enjoying it.
It’s great to know Jade was able to quickly sort out the ordering issue and provide such responsive support—we’ll be sure to pass your kind words on to her.
We also appreciate your honest feedback on the setup process, and we’re glad to hear it’s been absolutely brilliant once up and running.
Thank you again for taking the time to share your experience with us.
Had a support question about an order…
Had a support question about an order and had a very quick and helpful response from Jade. Very kind and helpful
17 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear your query was handled quickly and that Jade was kind and helpful in supporting you.
We truly appreciate you taking the time to share your feedback with us.
Had a delivery problem that was…
Had a delivery problem that was worrying too say the least and Sophie from customer care contacted me through Facebook and rectified the problem quickly with reassurance, there was nothing to worry about 5*
16 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear that Sophie was able to step in quickly, reassure you, and get your delivery issue sorted.
We understand how worrying situations like that can be, so it’s great to know everything was resolved smoothly and put your mind at ease.
We truly appreciate you taking the time to share your experience with us.
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you were happy with our customer service and prompt delivery.
We truly appreciate you taking the time to share your feedback with us.
Excellent service
Jade has answered any query we had so customer service has been excellent. Queries was answered quickly and clearly.
We received the product with 24 hours of ordering it.
15 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you received your order so quickly and that Jade was able to answer your queries clearly and promptly.
It’s great to know you’ve had such a positive experience with both delivery and customer service.
We truly appreciate you taking the time to share your feedback with us.
I love my wave spa it is better than I…
I love my wave spa it is better than I thought it would be. My only negative were the instructions. It should be made clearer to stand the sides into the base along with the heater before you role the sides up. The video should also show the set up for all models. It took us nearer 3 hours rather than 20minutes.
2 April 2026
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you’re loving your Wave Spa and that it’s exceeded your expectations.
We also really appreciate your honest feedback about the setup instructions and timing. You’ve made a great point about clarity and model-specific guidance, and we’ll make sure this is shared with the relevant team to help improve the experience going forward.
It’s great to hear that, despite the setup taking longer than expected, you’re really happy with the end result.
Thanks again for taking the time to share your experience with us.
Great customer service
Great customer service, had a small issue with one of the parts and Antria delt with it quickly and professionally. I feel confident that i would buy from you again based off of this experience.
16 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear that Antria was able to deal with your issue quickly and professionally.
It’s great to know this experience has given you confidence to shop with us again—that really means a lot.
We truly appreciate you taking the time to share your feedback with us.
Quality product and customer service
Elizabeth was quick to reply and assist with my issues. Within less than less than an hour she was able to help diagnose the problem and sent out a replacement piece. Excellent customer service! Highly recommend Wave Spas!
16 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that Elizabeth was able to respond quickly, help diagnose the issue, and arrange a replacement part so efficiently.
It’s great to know you had such a positive experience with our customer service, and we really appreciate your recommendation.
Thanks for taking the time to share your feedback with us.
Fabulous customer service from Elizabeth
Having been buying from Waves Spas for several years, I have to say, their products and customer service has been absolutely first class!
I can’t fault anything, but there is one person who has stood out recently and that is Elizabeth, she has been brilliant and is a credit to the Waves Spas team!
16 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful 5-star review and for your continued support over the years! We’re really pleased to hear you’ve consistently had such positive experiences with both our products and customer service.
It’s especially lovely to hear your kind words about Elizabeth—she’ll be thrilled to know she’s made such a great impression and stood out in your experience.
We truly appreciate you taking the time to share your feedback with us.
I got the Pacific inflatable hot tub…
I got the Pacific inflatable hot tub and has been great so far. It was really easy to set up, heats up well, and the bubbles are actually really fun. There’s plenty of room for the three of us, and even my 2 yo loves it. Customer service was also really helpful and quick to get back to us, shout out to David Grieveson! Which made everything much easier. Definitely a good buy for a home spa.
28 March 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear you’re enjoying your Pacific inflatable hot tub and that it’s been easy to set up, heats well, and is bringing lots of fun for you and your family.
It’s especially great to hear it’s been a hit even with your little one! We’re also glad David was able to help make everything smooth and stress-free for you.
We really appreciate you taking the time to share your experience and recommendation.
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