Waves Audio Reviews 946

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, patient, and knowledgeable staff. Many people highlight the efficiency and ease of their overall experience, often noting quick resolutions and clear guidance when issues arise. The service provided is consistently described as top-notch, with users appreciating the smooth user experience and the quality of the support received. However, some customers also noted dissatisfaction with certain aspects of the product, particularly regarding licensing policies and installation processes. A few other people also felt that initial interactions with chatbots were unhelpful, and some experienced difficulties with plugin compatibility or unexpected charges for previously purchased items.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Product

Clients share ambiguous opinions on product. Many customers praise the high quality and professional level of... See more

Service

Customers had positive experiences with service. Many reviewers praise the exceptional and brilliant service,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the helpfulness of customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially came in hot, ready to request a refund because my plugins weren’t compatible with my new M4 Pro Mac Studio. The AI chatbot was frustrating at first, but once I asked to be connected to... See more

Rated 5 out of 5 stars

Khussh in the customer service team is excellent! I've been using waves for years, through an MTV, VH1 and even an Apple Music playlist feature. Waves has always been there to deliver and I wa... See more

Rated 5 out of 5 stars

Im no pro mixing/mastering yet I've got somthng to tell!As I have to do mixing/mastering quite often. Guessing based on the low level of experience in commercial mixing/mastering is a bad idea for m... See more

Rated 5 out of 5 stars

Customer service is top notch. Unfortunately the Waves Central App isnt great. VPN usage causes licensing issues and deactivates your plugins a lot as well the app has major 250mb updates every month... See more


Company details

  1. Software Company
  2. Computer Accessories Store
  3. Electronics Company
  4. Electronics Store

Information provided by various external sources

Waves is the world-leading developer of audio plugins and digital audio solutions for mixing, mastering, live sound, broadcast and consumer electronics.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

946 reviews

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Rated 5 out of 5 stars

Great customer services, and high quality plugins…

Today, I needed to make a payment for my waves subscription! I was able to reach their customer services team via chat bot! The waves CS REP was kind enough to submit a case number, too I’m
Inform their orders dept. personnel to accept my payment, so that my subscription will not become deactivated! I have scheduled audio mixing session today, with a new client! Thanks to Waves CS team, I will able to complete today’s session, as scheduled! In my opinion, Waves plugin bundles provide high quality plugins that are top of the line. My mixing are sound professionally recorded, mixed and mastered! I am truly recommending all skill level music producers, artists, or mixing engineers to give Waves plugins a test drive! They never be disappointed, guaranteed! DVW!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Very user friendly to the point of use…

Very user friendly to the point of use plug in library. No nonsense' dial and knobs no one ever needs, straight to processing purpose, staff will recommend the best of the bunch for your genre and why, recommended high🪐

Danny Priest Ella (Cleopatra)

26 April 2026
Unprompted review
Rated 3 out of 5 stars

Sometimes-Confusing Sales but they’ll fix it

Confusing sales strategies with multiple emails and special alternative codes but if everything isn’t done perfectly you’ll miss out on their “2 plugin free” offer.
And they don’t care. Customer support says you did it wrong. You didn’t read the fine print. And the whole thing is set up so that you don’t know you messed up until afterwards when you try to select your free plugins and can’t, while any operation that cares about its customers (and sales rather than re-sales) does the opposite, guiding them into the promotion by adding notices to their cart about what they’re missing out on by pushing the button.

Edit: after a week and a half with customer support, encompassing 3-4 polite emails, I was able to add to my purchase and receive the free plugins. But this will help remind me to turn off the sale emails (especially when the licenses I just got expire a year from now)

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Bad situation made better.

Wasn't happy when I upgraded my laptop and had to buy all the plugins I already purchased again. But I was calmed down by the agent I was chatting with and we found a solution.

23 April 2026
Unprompted review
Rated 3 out of 5 stars

Some useful plugins but a real pain and not "Cheap"

Some of the waves plugins are very usable - and unique, but most aren't. You can get very similar plugins from other places, often for free. Plus, if you upgrade your computer or have to change computers it's really hard to change where the plugins are registered too. You can put the registration on a USB drive or Stick - don't know if the stick will work on multiple computers but the USB drive can only be used with one computer - so why even bother. And then there's the forced upgrades for plugins.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

yes i took a little while to get my thing in order. but. yes. the lives support is 100% works and thats whats its there for i geuss.

yes i took a little while to get my problem resolved. its on my part i geuss. i should have got a hold of a live agent right away other then. emailing for help. but i got my plugins installed and activated 5 mins after talking my the most helpful guy Khussh. He gave me a link to apply for my 2ed license to use on tell i am able to recover my 1st license. thanks for the awesome plugsa and 5 star plug ins and help. cant wait to make some more money when i get a job again. And get more of these top notch plug ins. much love from Canada.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Waves plugins and support are amazing

Waves plugins and support are amazing. Everything works smoothly, and the overall experience has been excellent. I recently had a question regarding my course, and Mr. Khussh from the support team helped me in a very quick and professional manner. I truly appreciated his efficient and courteous assistance.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

The experience was very good. I got a fast solution for my problem and can make music with a smile. Thank you!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Shruthi - Best Tech Assistant

I just got off of a chat assistance session with Shruthi. I had to buy a new PC and I couldn't install my Waves plugins. She helped me through it all, even my I overlooked something in the instructions, she was able to get me back online. Thanks again Shruthi, I hope Waves appreciates your hard work as much I did...

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with InTrigger

I had a problem with InTrigger. The support I called by telephone was very competent and very patient, empathic and helpful! First of all it is very cool of waves.com to be available on the phone these days....I wish other companies would do the same! Most companies are not available by phone anymore. And by mail the waiting time is unpredictable....

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Plugins, better service

The Plugins are great or at least good. Got quiet a few of waves plugins, some really amazing, some at least good at what they were intended to do. The support is amazing. Even if it is your own stupidity, they are calm and willing to help. But: They have so many sales, never buy a plugin at full price.

6 August 2025
Unprompted review

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