Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with my vpn and also problems connecting to microsoft teams and emails. Kiran was brilliant, patient and very clear in her instructions to help resolve the issue. Benedict Oligbo (Mark w... See more
Company replied
Toby Palmer and Dylan Millinger have both been fantastic supporting my IT needs via the Wavenet helpdesk. Dealing with issues remotely, with speed and understanding. Sam Besant continues to provide... See more
Company replied
Adil has been very helpful throughout the entire process of moving offices, and helping with adjustments to our contract. Responses times are very good, too.
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contact info
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, United Kingdom
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wavenet Limited
Thank you so much for your review Joseph , we very much appreciate you taking the time.
Reply from Wavenet Limited
Thank you for your review , That's great to hear!
Excellent service
Reported an issue to Wavenet and - Lorna picked up the call and dealt with the issue, also notified me when the problem has been resolved.
Excellent service and quick respond.
Well done 🙂
5 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your post, your feedback is invaluable to us.
Emus is very responsive and helpful.
Emus is very responsive and helpful.
1 May 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Arif, thank you!
Brilliant support
Brilliant support. Reece Frendo logged on remotely and resolved several issues for me. Very helpful and professional as usual - thank you Reece.
1 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you Andrew for your generous review, I will pass your comments on to Reece, it means a lot to us
Do not be fooled
I don't know where all these 5 stars are coming from because this is hands down the worst company I have ever had to deal with in my life.
Took them 2 months to reply to an email, did not support when our company phone lines dropped out and we had no phones for over 8 hours of trading.
The list is endless but honestly, do not believe the 5 stars, and avoid this company.
30 April 2026
Unprompted review
Reply from Wavenet Limited
Hi,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to understand more about what happened, so please reach out to us at customer.insight@wavenet.co.uk so we can investigate further.
Thank you for giving us the opportunity to improve.
Kind Regards,
Sebastien
Customer Insights Team
David McCree from Wavenet
David McCree from Wavenet, I contacted directly due to his prior assistance with network issues. Within minutes, David successfully identified and resolved the problem, ensuring my devices were operational. I appreciate the prompt and efficient support provided.
29 April 2026
Unprompted review
Reply from Wavenet Limited
Thanks for the fantastic feedback! We’re glad David was able to jump straight in, quickly identify the issue, and get everything back up and running. Prompt, efficient support is what we strive for, and we really appreciate you taking the time to share your experience.
Emus Omamogho was helpful
Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He came through for us. He reduced what would have been a very long, extensive headache into three emails and an activation. Highly recommend.
29 April 2026
Unprompted review
Reply from Wavenet Limited
Thanks for the great review Tyson. We’re thrilled Emus was able to step in, move fast, and get everything set up under such tight deadlines. Turning a potential headache into a smooth three‑email solution is exactly what we aim for. We really appreciate the recommendation!
Unfortunately I can't add 'Zero' stars.
Unfortunately I can't add 'Zero' stars.
The WORST company to deal with ever. Never answers the phone. They can't even contact Open Reach to do a line check on a failed internet connection. Our company internet has been down for 4 days and they have done nothing. At a cost of £10,000/hr to the business, they aren't interested. can't get through to support, don't answer tickets. just the worse.
29 April 2026
Unprompted review
Reply from Wavenet Limited
Hi,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
Kind Regards
Sebastien
Customer Insight Team
Reece Frendo
Spoke with (Reece Frendo)who is really helpful and sorted out my headset issues really quickly.
29 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Vanessa. Truly grateful for your post.
Excellent service by Emus!
28 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your review Valentina, we very much appreciate you taking the time.
Duncan Hood was very helpful
Duncan Hood was very helpful, it has been stressing me out for a while as it is my work phone but Duncan was happy to assist and problem was fixed.
27 April 2026
Unprompted review
Reply from Wavenet Limited
We're so grateful to you for taking the time to post a review Shaun, thank you!
Great to have a responsive customer service phone line
Emus was extremely helpful in actioning a change in our direct debit details, ensuring a quick and painless process with the task resolved the same day. Great to have a responsive customer service phone line!
24 April 2026
Unprompted review
Reply from Wavenet Limited
We very much appreciate your feedback, thank you for taking the time to leave a review.
Emus Omamogho was very quick to respond…
Emus Omamogho was very quick to respond and helpful
24 April 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Natasha, thank you!
Super Speedy Assistance
We have just started working with Wavenet Ltd and I am really impressed. David McCree has been about the most responsive IT person I've ever worked with and setup has been very painless and speedy. Thanks for all the help we've had so far, Gareth CTO.
22 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words Gareth, We're thrilled to hear you had a great experience!
Emus was super quick and efficient1.
Emus was super quick and efficient1.
22 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Jo, That's great to hear!
Great experience so far
Great experience so far. Shout out to Emus Omamogho for helping us.
21 April 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Tim, thank you!
Resolved a firewall issue regarding new…
Resolved a firewall issue regarding new software functions being blocked. Very helpful!
20 April 2026
Unprompted review
Reply from Wavenet Limited
We're so grateful to you for taking the time to post a review Andrew, thank you!
Beyond Terrible
I have been asking for copies of our agreements with this company for 4 months. So far they have sent me agreements that expired years ago. The relationship manager does not even know what services he is 'managing' . One star is too generous.
18 April 2026
Unprompted review
Reply from Wavenet Limited
Good morning,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
George
Customer Insights Team
Happy and valued customer
Account executive David McCree really made me feel valued and kept chasing to get me the technical information I needed. Very happy.
15 April 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Alex, thank you!
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