Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with my vpn and also problems connecting to microsoft teams and emails. Kiran was brilliant, patient and very clear in her instructions to help resolve the issue. Benedict Oligbo (Mark w... See more
Company replied
Toby Palmer and Dylan Millinger have both been fantastic supporting my IT needs via the Wavenet helpdesk. Dealing with issues remotely, with speed and understanding. Sam Besant continues to provide... See more
Company replied
Adil has been very helpful throughout the entire process of moving offices, and helping with adjustments to our contract. Responses times are very good, too.
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contact info
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, United Kingdom
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer care
I got a super fast reply and Emus Omamogho was so helpful, answering all my questions and resolving my issue!
17 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you Eleni, for taking the time to leave a review, it means a lot to us.
Nathan Stevens - Webex Issue
Nathan Stevens, solved our Webex network issue. Simple , no fuss, great service.
17 February 2026
Unprompted review
Reply from Wavenet Limited
That's great to hear Kevin, thank you so much for taking the time to leave a review!
super quick resolution!
Emus sorted out my problem within minutes of me contacting to resolve a wifi issue! cant fault the speediness but also clear directions to fix!
17 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Roscoe, We’re delighted to hear that Emus was able to resolve your WiFi issue so quickly and provide clear, helpful guidance. We really appreciate your feedback!
Very helpful support from David McCree
We just moved offices and were struggling with WiFi problems after the switch. Luckily David McCree was hugely helpful. He sorted out a refund for what we were being overcharged for and he was lovely to talk to on the phone - very friendly and upbeat. He kept us up to date with what was happening with our account and was very quick to reply to all emails. Thank you David for all your help!
16 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Emily. We’re really pleased to hear that David was able to support you during your office move and help resolve both the WiFi issues and billing concerns. It’s great to know his friendly approach and quick communication made things easier for you.
Consistently positive experience
We have always had a seamless experience during our time using Wavenet as our office internet provider. When it came time to leave our current office and close down the account, David McCree went to great lengths to make sure we had a very smooth offboarding experience which was very much appreciated! Thanks David and we hope to work with Wavenet again in the future!
16 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that your experience with Wavenet has consistently been seamless, and that the offboarding process met your expectations.
David will be thrilled to know that his efforts made a positive difference during your office move, we’ll be sure to pass along your kind words.
Great onboarding with Emus
Great onboarding with Emus - very smooth all round!
11 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for taking the time to leave a review, its truly appreciated. I'm so happy to hear that your onboarding experience was a positive one!
Transport for London control desk upgrades
Always found Wavenet to be a really good bunch of people and very easy to deal with - no matter what your issues are nothing seems to be too much trouble. During a recent upgrade of a set of desks in our network control room, four of our telephony systems had to be switched off and removed. Two of Wavenet's young technicians, Emil and Eren, spent an entire Sunday helping to get the comm's systems backup and running, giving us the peace of mind that they'd been professionally reconnected and tested. Nice job lads. many thanks.
8 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for taking the time to share your feedback Andy. We're really pleased to hear that you've consistently had positive experiences with Wavenet, and that the recent control desk upgrades went smoothly.
Emil and Eren will be delighted to hear your comments!
We appreciate your trust and look forward to continuing to support Transport for London.
Thanks again for the kind words.
Quick response time
Quick response time, helpful support, my issue was solved quickly.
11 February 2026
Unprompted review
Reply from Wavenet Limited
We appreciate your support Jane. Thank you for taking the time to leave a review.
Second time in 2 weeks I've had the…
Second time in 2 weeks I've had the pleasure of speaking with David McCree, he is very knowledgeable and polite I honestly have never experienced such great customer service.. would highly recommend.. Thank you David for sorting out my WiFi issues quickly
11 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review David. We’re so pleased you’re happy with our service. We’ll keep doing our best for you!
David was super helpful when we had a…
David was super helpful when we had a recurring issue with wifi due to an operating system issue. He managed to rectify it and checked up on us regularly.
28 January 2026
Unprompted review
Reply from Wavenet Limited
Thanks for being a valued customer Bethan, We’re so glad we could deliver a great experience.
Do not use this company!
Do not use this company!! They tie you in to a contract and will not release when it due to expire or finish. They keep billing you and their customer services is terrible, I have been trying to get my billing to stop since January 2025
10 February 2026
Unprompted review
Reply from Wavenet Limited
Hi Aaron,
Thank you for sharing your thoughts. We’re disappointed to learn of your experience . Your feedback is important to us, and we’d love the chance to make things right. Please contact us at customer.insight@wavenet.co.uk so we can discuss this further and find a resolution.
We appreciate your honesty and hope to regain your trust.
The Customer Insights Team
Duncan Hood has always given us…Excellent
Duncan Hood has always given us excellent prompt service to any technical issues we have from time to time
10 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your kind words Michael. We’re so happy you’re pleased with our service.
Wavenet great service
David McCree provided super speedy customer service with no fuss or hassle. Thank you,
I would recommend him 100% .
9 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you Patty. We’re delighted you had a positive experience. We’ll be sure to share your feedback with David.
Very Helpful problem solving
Kiran was very helpful in resolving my issue, A lot of good communication throughout the while problem.
9 February 2026
Unprompted review
Reply from Wavenet Limited
We’re so grateful for your review Charles. Thanks for sharing your experience—it’s feedback like yours that keeps us motivated!
Teamwork
Chris, Jim and the team have been fantastic with the cut over of the new telephony system at Baker Street and their support throughout the process has been exemplary.
Well done! it’s never easy pulling everything together when delivering a major project but with the teamwork and commitment I have seen and the professionalism throughout, it has been a seamless process.
6 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your fantastic review Steve. We’re delighted to hear that Chris, Jim and the team provided such exemplary support during the cutover of your new telephony system at Baker Street. Delivering a major project is never easy, and it’s great to know their teamwork, commitment and professionalism helped make the process seamless. We truly appreciate your feedback and will be sure to share your kind words with the team.
David McCree is fabulous
David McCree is fabulous, polite, and efficient. A great asset to Wavenet!
12 January 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your wonderful feedback Steph. We’re thrilled to hear that David’s polite, efficient support has made such a great impression. He truly is an asset to Wavenet, and we’ll be sure to share your kind words with him.
David McCree is a superstar
David McCree is a superstar! I have been to him many times about password reset links and various issues that help our business run smoothly, David always responds promptly and with a lovely disposition that I always appreciate!
4 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your lovely review! We’re delighted to hear how helpful David has been. His prompt support and positive attitude make a real difference, and we’ll be sure to pass along your kind words. Thanks again for sharing your feedback!
David McCree is always very helpful and…
David McCree is always very helpful and very prompt with his service!
4 February 2026
Unprompted review
Reply from Wavenet Limited
hank you so much for your kind words Harry, We're thrilled to hear you had a great experience!
Amazing quick response!
Amazing quick response!
showed me new ways of doing things which will definitely help me not only solve this but things in the future too.
thanks so much
4 February 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your review , we very much appreciate you taking the time.
Restoring File
Mike kindly restored a missing file from a backup within hours of us reporting that the file had been lost.
4 February 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Jon , thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.