Wati Reviews 239

Wati is amazing when it comes to fast setup for automation and easy to use setup. I really like it's interface and my team can easily handle all features of it without even training to them for wati.

The automation inside whatsapp itself is a great tool for businesses. however one should remember that the service is provided to the busineses by various service providers like wati, etc. who have their own support teams and they do not reply quickly to solve the issues or queries & not at all convenient for MSME's. the support team uses heavy business jargon in their emails while replying to the queries. Many times the businesses have to wait for saturdays, sundays and public holidays to get over and the support team return from their corporate holidays to resolve any sudden issues that the businesses face while running a broadcasts for the the festival or holidays. the support team should consider the fact that not all businesses using the service understand the business jargons and it will be very convenient for the businesses to understand simple language while asking the details and resolving any issues in the service.

I have been using Wati for 2 years now. We have built and extensively integrated system with our LMS. We used to send reminder, track attendance, send wallet information, leave information, class joining links, and notes. The consumer reached out to us through Wati for any queries, and we automated 90% of the queries through their inbuilt workflows, and that helped us optmised out cost. With just 1 Customer Suppoer agent, we were able to server almost 1000 students, handling 100 of classes everyday, across 3 different time zone.

Wati is an amazingly powerful tool for any business.

We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer interactions. If you frequently handle recurring service questions or need to prequalify leads, Wati simplifies the process. It’s intuitive and user-friendly for building chatbots, though broadcast and trigger settings can be tricky. The webhook integration with our CRM ensures seamless customer interactions. While the software works well most of the time, occasional glitches can occur, so it’s important to stay vigilant. Overall, Wati has significantly improved our customer support and saved time for our sales team.

We haven't had the need to interact with Wati's customer support team yet.

Wati is my first bsp, and its great for beginners, whatsapp will help you grow your business and wati overall platform will help you achieve your goals

Best broadcasting automation in the market, reliable price, best automation and services. Very helpful for chat boat automation, whatsapp broadcasting.

Using it for over an year, works flawlessly!!

I purchased wati WhatsApp official API for my customer service app . It's very simple to use, and if there are any problem support is always helpful.

WATI has been a game-changer for how we connect with our audience. It's simple, intuitive interface makes it easy for us to create, schedule, and send messages to everyone we need in just a few clicks. We love that we can segment our audience, ensuring our messages always reach the right people at the right time.

Personalizing our broadcasts has never been easier, and it’s made a noticeable difference in engagement. The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication. The integration with WhatsApp means our messages reach our audience quickly and reliably, which is exactly what we need.

What we appreciate most is how much time WATI saves us with its automation features. It lets us focus more on creating meaningful content and less on the technicalities. WATI has truly simplified our communication efforts.

Our experience with Wati.io has been outstanding, particularly in integrating their services with our accounting software to automate WhatsApp messages. The onboarding process was impressively well-documented, making the setup smooth and straightforward. Every step was clearly outlined, allowing us to quickly understand and implement the integration. Additionally, the support team has been remarkable—responsive and timely at every point. Their assistance ensured that we could address any issues promptly and effectively. Overall, Wati.io has significantly enhanced our communication efficiency, and their excellent support and documentation have made the entire process seamless. Highly recommend.

Wati is one the best whatsapp messaging and broadcasting platform. The user interface is top notch with easy to use dashboard features. One the best features is the team which has role management and access management. I have been using wati for last 2.5 years to schedule, send and reply messages.

I have wasted so much time trying to get the account working. The email support has been non existent, they just keep replying with pointless emails that say nothing and waste more time. In over 2 weeks I have got no where and I'm now giving up. If you want an app that works and a support service that actually supports, do not use Wati. They are not fit for purpose

It's an easy to use interface as compared to others.

But lacks access to customer behavior data. In a way it's a false marketing when they claim leverage customer insights for running engaging campaigns.

We just don't know how our customers are behaving to bots

We use WATI for Whatsapp support and marketing. The UI is pretty easy to understand and use. I along with my team are able to handle the leads properly and do whatsapp marketing when required.

great app, service customer can be better but overall satisfied!

Easiest way to get your WA business campaigns started. Wati provided easy plug and play to kickstart your campaigns with most needed integration in place (CRMs).

The onboarding took not more than 24 hours. And our first campaign was running within 48 hours.

The analytics however could be better. They can integrate AI to help correcting message templates especially to enable easy approval process.

Creating short basic bot automation is fairly easy l. However these bots can be very simple and complex functions are not possible.

The support team however can be far far better. Most times the queries are answered with links to DIY articles and videos, which is not helpful.

Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run comparative studies and A/B testing within the tool.

Wati Helps us very effectively to send order notifications to the customers and i can personally get in touch with the customers by sending personalised greetings and offers to them. The best thing is the chatbots will be very effective in giving reply to the customers.

WATI has been a game-changer for us. As a team focused on scaling coaching and consulting businesses, we needed a reliable tool to nurture leads, and boost event attendance—all without overwhelming our team. WATI does just that.

WATI helps us keep leads engaged with personalized messages and reminders, which has noticeably improved our client's webinar attendance and also increased the show-up for all the other events.

Increased showups have led to more conversions on the backend which leads to higher profitability. So WATI has been a game changer for us and our clients.

Also, WATI's interface is easy to understand and operate, so it has been our go-to tool for WhatsApp automations.

Wati has truly impressed me with its user-friendly interface and the level of customization it offers for templates and workflows. The flexibility it provides makes it incredibly easy to tailor processes to fit specific business needs, which is essential for any automation task. The seamless integration of automation across various business functions is a game changer, significantly improving efficiency and reducing manual effort. On top of that, the support from the Wati team is outstanding. They are quick to respond and always provide helpful solutions, ensuring that any issues are resolved promptly. Overall, Wati has proven to be an invaluable tool for business automation.

The WATI tool is excellent for managing templates, messages, and contacts with its impressive automation features. However, there is potential to add more features to make it even more effective.