Watery.ie Reviews 

547
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting items are true to images, sturdy, and provide excellent fitting. Many people highlight the efficiency of the delivery service, often describing it as fast, quick, and on time, with good communication and tracking updates throughout the process. Reviewers also appreciate the easy ordering process and the overall positive shopping experience, often recommending the company for its reliable service and excellent products. However, some customers also noted that delivery times could be slower than expected, with orders occasionally going missing or arriving with incorrect, used, or damaged items. Additionally, a few people mentioned issues with the website, such as misleading company information, non-functional chatbots, or problems with sizing displays and search results.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, good value, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and efficient... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as high quality, sturdy, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, quick... See more

Website

Users describe ambiguous interactions with the website, with many praising its ease of use, great selection,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without... See more

Company replied

Rated 5 out of 5 stars

Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on... See more

Company replied

Rated 5 out of 5 stars

product true to the images and assembly straightforward , lots of helpul info , delivery speedy . would have liked a bigger cushion seat maybe , have had to buy one seperately and a bigger ice cont... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of armbands for my 10 year old son with Down Syndrome for holidays and they were absolutely fantastic. They were really sturdy and have lasted the full two weeks which never normally hap... See more

Company replied


Company details

  1. #1 of 1 best companies in Swimming Pool Supply Store
  2. #3 of 3 best companies in Outdoor Sports Store
  3. #8 of 8 best companies in Sporting Goods Store

Written by the company

Welcome to Watery.ie! EVERYTHING FOR WATER SPORTS ✔ Swimwear ✔ Swimming equipment ✔ Snorkelling ✔ Open Water ❤ 08:00-22:00 customer service ❤ Fast delivery ❤ +300,000 happy customers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

547 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(547)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered on 28th November and it’s been…

Ordered on 28th November and it’s been nearly 20 days still no update on delivery, took 3 days to respond to an email just saying we have no updates on your order.

17 December 2025
Unprompted review
Watery.ie logo

Reply from Watery.ie

Hi Stephen,

We’re really sorry to hear about the delay and the poor communication regarding your order 😔. This is far from the experience we aim to provide, and we sincerely apologize for the frustration caused.

To help us resolve this as quickly as possible, please contact our customer service with your order number, and we’ll make sure everything is sorted out.

Thank you for your patience, and again, we truly regret the inconvenience.

Kind regards
Emil / Watery.ie

Rated 1 out of 5 stars

Placed order a week ago ,at first told…

Placed order a week ago ,at first told next day delivery or if not the next day but didn't happen ,rang support and message left on machine said that customer care closed due to illness, I emailed yesterday and am waiting for reply.

8 December 2025
Unprompted review
Watery.ie logo

Reply from Watery.ie

Hi Gerry,

We’re very sorry to hear about the delay and the difficulty reaching our customer service. This is certainly not the experience we want our customers to have.

Please note that our standard delivery time to Ireland is 3–5 business days. To help us resolve this quickly, contact our customer service with your order number, and we’ll make sure your order is processed and any issues are sorted.

Thank you for your patience, and we sincerely apologize for the inconvenience.

Kind regards
Emil / Watery.ie

Rated 2 out of 5 stars

I would love to be able to give more…

I would love to be able to give more stars as the products are great but the delivery times are awful ordered on the 2/12 and have received no update delivery or expected date. Maybe this week

14 December 2025
Unprompted review
Watery.ie logo

Reply from Watery.ie

Hi Colm,

Thank you for your honest feedback – we really appreciate it, and we’re sorry to hear about the long and unclear delivery time 😔

We completely understand how frustrating it is to place an order and then not receive updates or an expected delivery date, especially when you ordered as early as 02/12. That is certainly not the level of delivery experience we aim to provide.

We’d very much like to look into your order specifically and give you a clear status and solution as quickly as possible. Please feel free to contact us directly with your order number, and we’ll take care of it right away.

Kind regards
Emil / Watery.ie

Rated 5 out of 5 stars

Videos on website for swim bags were…

Videos on website for swim bags were really good, gave realistic view of what bags could hold nad different compartments. Website was easy to navigate. Delivery as expected, quick and contained everything.

10 December 2025
Unprompted review
Watery.ie logo

Reply from Watery.ie

Hi Anon,

Thank you for your kind feedback! 😊
We’re glad to hear that the videos and website helped you get a good idea of the swim bags, and that your order arrived quickly and complete.

Best swimming regards,
Emil / Watery.ie

Rated 4 out of 5 stars

Really quick delivery

Really quick delivery considering the holiday season, arrived in less than a week and well packaged

8 December 2025
Unprompted review
Watery.ie logo

Reply from Watery.ie

Hi Deirdre,

Thank you so much for your review! 🙌
It means a lot to us that you shared your experience—especially during a busy peak season. We're very happy that the package arrived quickly and safely.

If there's anything we could have done even better to get 5 stars from you, please let us know – we'd love to learn from it. 💙

Kind regards,
Emil / Watery.ie

Rated 4 out of 5 stars

Really great prices

Really great prices, and the equipment is very good quality for my recreational needs.

8 December 2025
Unprompted review
Watery.ie logo

Reply from Watery.ie

Hi Chelsea,

Thank you so much for your feedback! 😊
We’re delighted to hear that you’re happy with the prices and the quality of the equipment for your recreational swimming.

Best swimming regards,
Emil / Watery.ie

Rated 5 out of 5 stars

I’m very happy with the fast delivery…

I’m very happy with the fast delivery and the great quality of the products — they are really well-made, although unfortunately too small for me. I also appreciate that the return and exchange process is free, which makes everything much easier. I hope the new package arrives just as quickly and that the new size will be a perfect fit.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Why I use Watery

I started using Watery last year when I started cold water dipping, The delivery time was very good, I find Watery’s own products very good quality, stylish and good value for the product I get, I use Watery for all my swim needs

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the prescription googles

I ordered the prescription googles. They are brilliant. I have purchased numerous in the past and not as effective as your product. My other items I have not used yet. I will review when I use. Will continue to use and send review.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

My son recently started swimming…

My son recently started swimming lessons and wouldn’t put his head into the water until he got his new goggles. His swimming instructor has said it’s a game changer for him, he is now way more confident and no fear of putting his head under the water.

6 December 2025
Unprompted review

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