The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on... See more
Company replied
product true to the images and assembly straightforward , lots of helpul info , delivery speedy . would have liked a bigger cushion seat maybe , have had to buy one seperately and a bigger ice cont... See more
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Bought a pair of armbands for my 10 year old son with Down Syndrome for holidays and they were absolutely fantastic. They were really sturdy and have lasted the full two weeks which never normally hap... See more
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Company details
- #1 of 1 best companies in Swimming Pool Supply Store
- #3 of 3 best companies in Outdoor Sports Store
- #8 of 8 best companies in Sporting Goods Store
Written by the company
Welcome to Watery.ie! EVERYTHING FOR WATER SPORTS ✔ Swimwear ✔ Swimming equipment ✔ Snorkelling ✔ Open Water ❤ 08:00-22:00 customer service ❤ Fast delivery ❤ +300,000 happy customers
Contact info
Ireland
- support@watery.ie
- watery.ie
4.4
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Watery.ie
Hello Ronan 😊
Thank you for your review! We love how you summed it up – clarity, choice, simplicity, coolness 💙🏊♂️
That’s exactly the experience we aim to create every time.
With the best swimming regards🏊♀️
Emil / Watery.ie
Excellent service throughout process
Excellent service throughout process; price, ease of online ordering, communications and product arrived a day early!
1 February 2026
Unprompted review
Reply from Watery.ie
Hello Amanda 😊
Thank you so much for your wonderful review! We’re delighted to hear that you had an excellent experience throughout – from price and easy online ordering to communication and even early delivery 💙🏊♀️
That’s exactly the kind of experience we strive to create every time.
With the best swimming regards🏊♀️
Emil / Watery.ie
Good quality and love the customer care…
Good quality and love the customer care they provide
5 February 2026
Unprompted review
Reply from Watery.ie
Hello Laura 😊
Thank you so much for your lovely review! We’re really happy to hear that you’re pleased with the quality and that you love the customer care we provide 💙🏊♀️
That truly means a lot to us.
With the best swimming regards🏊♀️
Emil / Watery.ie
Fast delivery
Fast delivery, very happy with the goggles. Very friendly service, thank you!
6 February 2026
Unprompted review
Reply from Watery.ie
Hi Aoife 😊
Thank you so much for your review! We’re delighted to hear that the delivery was fast and that you’re very happy with the goggles 💙🏊♀️
We hope they serve you well in many great swims ahead!
Best swimming regards🏊♀️
Emil / Watery.ie
Great product
Great product, arrived very quickly, great customer experience
2 February 2026
Unprompted review
Reply from Watery.ie
Hi Clare 😊
Thank you so much for your lovely review! We’re really happy to hear that you’re pleased with the product, that it arrived very quickly, and that you had a great customer experience 💙🏊♀️
That’s exactly what we strive for every time.
Best swimming regards🏊♀️
Emil / Watery.ie
Product was exactly as described
Product was exactly as described, good quality and delivered quickly
7 February 2026
Unprompted review
Reply from Watery.ie
Hi Declan 😊
Thank you very much for your review! We’re really happy to hear that the product was exactly as described, good quality, and delivered quickly 💙🏊♂️
That’s exactly the experience we aim to give every time.
Best swimming regards🏊♀️
Emil / Watery.ie
EASY TO BUY AND RETURN ITEMS
27 January 2026
Unprompted review
Reply from Watery.ie
Hi 😊
Thank you so much for your feedback! We’re really happy to hear that it was easy to both buy and return items 💙
We work hard to make the whole experience smooth from start to finish, so it means a lot to hear that it felt that way for you 🏊♀️
Best swimming regards🏊♀️
Emil / Watery.ie
Product was exactly what I wanted and…
Product was exactly what I wanted and true to size plus delivery time was good
3 February 2026
Unprompted review
Reply from Watery.ie
Hi Anne 😊
Thank you so much for your review! We’re really happy to hear that the product was exactly what you wanted, true to size, and that the delivery time was good 💙🏊♀️
That’s exactly the experience we aim to deliver every time.
Best swimming regards🏊♀️
Emil / Watery.ie
Easy ordering process
Easy ordering process
Quick delivery
Quality product
29 January 2026
Unprompted review
Reply from Watery.ie
Hi Keith,
Thank you so much for your great review and the ⭐️⭐️⭐️⭐️⭐️
We’re thrilled to hear that you found the ordering process easy, delivery quick, and that you are happy with the product. It means a lot to us that our service and products meet your expectations.
We hope you enjoy your purchase, and we look forward to welcoming you back at Watery.ie 🏊♂️
Best swim greetings,
Katrine / Watery.ie 💙
Outstanding customer service
I brought swimming goggles and they are just perfect. But what I loved the most was their customer service. I emailed them that I the order status was not updated and I had to receive those before my first swimming classes. They (Mary) replied on the same day and was delivered exactly on the day it was mentioned. Thank you for the great service.
29 January 2026
Unprompted review
Reply from Watery.ie
Hi Sakshi,
Thank you so much for your wonderful review and the ⭐️⭐️⭐️⭐️⭐️
We’re delighted to hear that you love your swimming goggles and that our customer service exceeded your expectations. It’s fantastic to know Mary could help and that your order arrived right on time for your first swimming classes!
We hope you enjoy every swim, and we look forward to welcoming you back at Watery.ie 🏊♂️
Best swim greetings,
Katrine / Watery.ie 💙
All good - recommended
All good. Prices very acceptable. Nice value for the price. Easy and fast contact.
22 January 2026
Reply from Watery.ie
Hi Przemek,
Thank you for your feedback. Great to hear that you’re happy with the prices, the value for money, and that contact was easy and fast.
Best swimming regards🏊♀️
Emil / Watery.ie
Easy to order
Easy to order, delivery arrived as promised, fun website
22 January 2026
Unprompted review
Reply from Watery.ie
Hi Mark,
Thank you for your feedback. We’re glad to hear that it was easy to order, the delivery arrived as promised, and that you enjoyed the website.
Best swimming regards🏊♀️
Emil / Watery.ie
Exactly as described and arrived quickly
Exactly as described and arrived quickly
26 January 2026
Unprompted review
Reply from Watery.ie
Hi Jane
Thank you for your feedback. We’re glad to hear that everything was exactly as described and arrived quickly.
Best swimming regards🏊♀️
Emil / Watery.ie
2 months and still no order
Ordered swimming nappy for my son on December 1st. Still not received it nearly 2 months later. Tracking hasn’t changed since December 9th, DHL didn’t receive package to forward it to An Post.
I emailed after Xmas when it didn’t arrive to be told to wait another 30 days so their couriers can search their warehouse.
I’ve never had to wait 2 months for an order before. I’ll stick with Decathlon and Amazon in future.
27 January 2026
Unprompted review
Reply from Watery.ie
Hi Thomas
Thank you for sharing your experience. I completely understand how frustrating this must be, especially when you ordered well in advance and the item was for your son. Waiting nearly two months with no tracking updates is far from acceptable, and I am very sorry that this is what you experienced with us.
When tracking stops updating and a parcel has not been handed over correctly between carriers, we unfortunately have to rely on a formal search process. That said, asking you to wait another 30 days after such a long delay is understandably disappointing, and we should have handled both the communication and follow up much better.
I fully understand why this experience would lead you to choose another retailer in the future. Your feedback is taken seriously, and situations like this clearly show where we need to improve, both in logistics and in how we support customers when something goes wrong.
If you would like us to look once more at your specific order and give you a clear status or resolution, you are very welcome to contact us directly.
Best swimming regards🏊♀️
Emil / Watery.ie
Reply from Watery.ie
Hi Paula
Thank you for your feedback. We’re very happy to hear that the delivery was fast and the product was just as described.
Best swimming regards🏊♀️
Emil / Watery.ie
Swimming googles..Website easy to use
Website easy to use, order came exactly as expected and quality good
23 January 2026
Unprompted review
Reply from Watery.ie
Hello Linda
Thank you for your feedback. We’re happy to hear that the website was easy to use, your order arrived exactly as expected, and the quality met your expectations.
Best swimming regards🏊♀️
Emil / Watery.ie
Great range of products priced well
Great range of products priced well
Slight delay in my delivery but I was informed so happy with that
22 January 2026
Unprompted review
Reply from Watery.ie
Hi,
Thank you for your feedback. We’re happy to hear you liked the range of products and the pricing. Glad as well that the delivery delay was communicated clearly and that you felt informed throughout.
Best swimming regards🏊♀️
Emil / Watery.ie
I love the little touches on the…
I love the little touches on the website, great help, price was unbeatable too.
22 January 2026
Unprompted review
Reply from Watery.ie
Hi Dorota,
Thank you for your kind feedback. We’re really happy to hear that you appreciated the little touches on the website and found the help useful. Great to know the price hit the mark too.
Best swimming regards🏊♀️
Emil / Watery.ie
A week late on delivery
A week late on delivery. Do not believe their timelines
22 January 2026
Unprompted review
Reply from Watery.ie
Hi
Thank you for your feedback. We are sorry to hear that your delivery arrived later than promised. When timelines are not met, it creates frustration and uncertainty, and that is not the experience we want our customers to have.
We are continuously working with our carriers to improve delivery accuracy and communication when delays occur. Your feedback is noted and helps us set clearer expectations going forward.
Best swimming regards🏊♀️
Emil / Watery.ie
Avoid this company
This was an appalling experience from start to finish. My order was split into three shipments without any notice, yet I was given only one tracking number. A €500 item went missing, and I was forced to chase the company repeatedly by phone and email to get any response.
Customer support was completely incompetent and dismissive, and the issue dragged on for weeks. The missing parcel finally arrived five weeks after the promised delivery date, which is unacceptable by any standard.
The company claims to be Irish, but appears to be operating out of Denmark, which feels misleading.
I would never buy from this company again and would strongly warn others to stay well clear.
22 January 2026
Unprompted review
Reply from Watery.ie
Hi Geraldine
Thank you for taking the time to describe your experience in such detail. I completely understand how upsetting this situation must have been, especially given the value of the item and the amount of effort you had to put into chasing updates yourself. That is not acceptable, and I am truly sorry for the frustration this caused.
When an order is split into multiple shipments, this should always be communicated clearly, with correct and complete tracking information for each parcel. Failing to do so, particularly when a high value item goes missing, creates unnecessary stress and uncertainty. The long delay before the final parcel arrived, five weeks after the promised delivery date, is far from the standard we aim to deliver.
I am also very sorry to hear that you experienced our customer support as dismissive or unhelpful. In situations like this, we should be proactive, clear, and supportive. It is clear from your feedback that we did not live up to that responsibility.
Regarding our company location, I want to clarify that we operate international webshops, including an Irish storefront, while our main operations and logistics are based in Denmark. We understand how this can feel misleading if it is not communicated clearly enough, and we take that feedback seriously.
Your experience is disappointing to read, and I regret that we did not handle this case in a way that restored your confidence. Thank you for sharing your feedback, as it helps us identify where we must improve.
Best swimming regards🏊♀️
Emil / Watery.ie
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