The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without... See more
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Ordered the electric air pump for inflating Stand Up Paddleboards for beach camp. Simple ordering process with good product description. Watery kept me updated while package was en route. Delivered on... See more
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product true to the images and assembly straightforward , lots of helpul info , delivery speedy . would have liked a bigger cushion seat maybe , have had to buy one seperately and a bigger ice cont... See more
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Bought a pair of armbands for my 10 year old son with Down Syndrome for holidays and they were absolutely fantastic. They were really sturdy and have lasted the full two weeks which never normally hap... See more
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Company details
- #1 of 1 best companies in Swimming Pool Supply Store
- #3 of 3 best companies in Outdoor Sports Store
- #8 of 8 best companies in Sporting Goods Store
Written by the company
Welcome to Watery.ie! EVERYTHING FOR WATER SPORTS ✔ Swimwear ✔ Swimming equipment ✔ Snorkelling ✔ Open Water ❤ 08:00-22:00 customer service ❤ Fast delivery ❤ +300,000 happy customers
Contact info
Ireland
- support@watery.ie
- watery.ie
4.4
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Mystery box = Clearance of stock without reasoning.
I was very happy with the H2OAudio headphones I purchased from Watery, and the discounted random product I received was also useful.
However, I strongly recommend avoiding the Mystery Box.
In my case, I received a pair of children’s water shoes in size EU 27. My order consisted entirely of adult swimming equipment, including premium swimming headphones, so the item was completely unusable for me.
When I contacted customer service, I was informed that I could exercise my right of withdrawal (only after bringing it up myself), but only by paying the return shipping costs myself. This means that to recover the €7 paid for the Mystery Box, I would have to spend additional money returning an item that has no practical use to me.
The result is a disappointing customer experience: an unwanted item, unnecessary transport, additional costs, wasted packaging and time, all for a product that is likely to end up being discarded rather than used.
If you are considering adding the Mystery Box to your order, my advice is simple: don’t. Unless you are genuinely happy to receive absolutely anything from their clearance stock, regardless of size, age group or usefulness, it is not worth the risk.
8 June 2026
Unprompted review
Reply from Watery.ie
Hi Ru,
Thank you again for your feedback.
Just to clarify one important point: it is clearly stated on our website that a Mystery Box cannot be returned. This is shown before purchase and is part of the product description. The concept is that the item is heavily discounted and random, and therefore excluded from return.
We completely understand that receiving an item you cannot use is disappointing. The Mystery Box is only intended for customers who are comfortable with receiving any product from our clearance stock, regardless of size, category or usefulness.
We appreciate you taking the time to share your experience.
Best swimming regards 🏊
Mikkel / Watery
The speed of delivery even over a bank…
The speed of delivery even over a bank holiday weekend and the quality and value of robe and water shoes bought, I will definitely be ordering from you again thank you
3 June 2026
Unprompted review
Reply from Watery.ie
Hi Rosari O'Neill,
Thank you so much for your wonderful review! 🙌 We are absolutely thrilled to hear that you're happy with the speedy delivery, even over a bank holiday weekend! That's awesome to hear, and it's fantastic that you love the quality and value of your new robe and water shoes. 🌊 It means a lot that you'll be ordering from us again – we can't wait to welcome you back! 😊
Best swimming regards,
Emil / Watery 💙
My first time to shop with Watery won’t be my last!
Prompt efficient service and delivery. Item is as described and arrived on schedule. My first time to shop with Watery won’t be my last. Thank you.
3 June 2026
Unprompted review
Reply from Watery.ie
Hi Kevin,
Thank you so much for your fantastic review! 🙌
We’re delighted to hear that your first experience with us was such a positive one — prompt service, efficient delivery, and an item that arrived exactly as described. That’s exactly what we aim for.
It means a lot to hear that it won’t be your last time shopping with us 😊
Best swimming regards 🏊
Mikkel / Watery.ie
Easy transaction and fast delivery to…
Easy transaction and fast delivery to Ireland.
1 June 2026
Unprompted review
Reply from Watery.ie
Hi Deaglán,
Thank you for your kind review! 🙌
We’re really pleased to hear that the transaction was easy and that the delivery to Ireland was fast. That’s exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback 😊
Best swimming regards 🏊
Mikkel / Watery.ie
Wetsuit arrived but had multiple tears…
Wetsuit arrived but had multiple tears in it & my son was doing an iron man abroad so no time to change it . Their service after was very bad didn't contact me when I asked, still waiting .had to go thru their website to complain & kept kicking me out as well.
14 April 2026
Unprompted review
Reply from Watery.ie
Hi Nay,
We’re truly sorry to read this. Receiving a wetsuit with multiple tears is absolutely not acceptable — especially when your son was preparing for an Ironman abroad and there was no time to replace it. That must have been incredibly stressful.
On top of that, not getting proper follow-up after you reached out makes the situation even worse. You should never feel like you have to chase us or struggle with the website just to raise a complaint.
Please share your order number here so we can urgently review what happened and make sure this is properly resolved.
Best swimming regards 🏊
Mikkel / Watery
Reply from Watery.ie
Hello Patricia,
We’re very sorry to hear that you haven’t received your order. That’s of course not the experience we want you to have.
Please send us your order number so we can immediately check the shipment status and see what has happened. We want to clarify this for you as quickly as possible.
With the best swimming regards 🏊
Mikkel / Watery.com
Fast delivery
Speed of delivery, ease of purchase, option to add additional product after checkout, choice of products online.
21 May 2026
Unprompted review
Reply from Watery.ie
Hi Karen,
Thank you so much for your feedback! 😊 We are thrilled that you found it easy to add extra gear after your checkout 🙌 Have a great time in the water! 🌊
Best swim greetings,
Emil / Watery 💙
Do not order from this company
Do not order from this company. Recieved a previously used and unusable snorkel set.
11 May 2026
Unprompted review
Perfect for my daughter for holidays
Perfect for my daughter for holidays, she's delighted and fits perfect
25 May 2026
Unprompted review
Reply from Watery.ie
Hi Sarah,
Thank you so much! 😊 How wonderful that it fits your daughter perfectly and she is happy with it for the holidays. 🌊 We wish you both an amazing trip! 🏊♀️
Best swim greetings,
Emil / Watery 💙
Reply from Watery.ie
Hi Bríd,
Thanks! Great that you like the user friendly bag and its pockets! 😊 Enjoy your trips! 🙌
Best swim regards, Emil / Watery 💙
My go to place for all my daughter's…
My go to place for all my daughter's swimming needs. Beautiful tech suits and prices can't be beaten. Customer service is fantastic, always someone to answer my queries and always promptly. Thank you Watery.ie
13 May 2026
Unprompted review
Reply from Watery.ie
Hi Robyn,
Thank you so much for your kind words! We are thrilled to be your go-to place for your daughter's swimming needs and that you love the beautiful tech suits. 😊 Our customer service team is always here to help out quickly, and your support means a lot to us. We can't wait to see you again! 🙌
Best swimming greetings,
Emil / Watery 💙
Excellent customer service
Excellent customer service. The fastest response to a query I have ever received. Well done! Great to see a company with customers at the centre!
18 May 2026
Unprompted review
Reply from Watery.ie
Hi Caroline,
Thank you so much for your lovely feedback!
It is so amazing to hear that you received such a fast response to your query. We always strive to keep our customers at the very center of everything we do, and hearing this makes our team so happy 😊
We hope you have a fantastic time in the water! 🌊
Best swimming greetings,
Emil / Watery 💙
Easy to order
7 May 2026
Unprompted review
Reply from Watery.ie
Hi Stephen,
Thank you so much for your feedback!
It is great to hear that you found it easy to order from us. We really strive to make the experience as smooth as possible, so you can spend more time in the water 🙌
We hope you enjoy your new gear!
Best swimming greetings,
Emil / Watery 💙
3- 5 Day Delivery Misleading - Expect nearer 2 weeks.
This marketing of delivery dates is very misleading and I have reported this to Competition and Consumer Protection Commission in Ireland. I also paid an extra 3 euro this time for priority packaging which has made no difference what so ever.
13 May 2026
Unprompted review
Reply from Watery.ie
Hello Niamh,
We’re sorry to hear that your delivery took significantly longer than expected and that the priority packaging option did not make a noticeable difference. We completely understand how frustrating that must be, especially when you paid extra and relied on the stated timeframe.
Our advertised delivery estimates are based on normal carrier performance, but that doesn’t change the fact that your experience fell short of expectations. Priority packaging affects how quickly orders are handled in our warehouse, but once the parcel leaves us, delivery speed depends on the carrier. That said, the overall experience is still our responsibility.
Please send us your order number so we can review exactly what happened with your shipment and packaging upgrade. We want to look at the full timeline and ensure we give you a clear explanation.
With the best swimming regards 🏊
Mikkel / Watery.ie
Great find for swim gear!
Easy ordering and quick delivery! Great products too! Ordered toddler swim pants. Excellent and good sizing
3 May 2026
Unprompted review
Reply from Watery.ie
Hi M Rose,
Thank you for the kind words! It's great that ordering was easy and delivery quick. Glad the toddler swim pants fit so well! Enjoy! 🙌
Best swimming greetings,
Emil / Watery 💙
Reply from Watery.ie
Hi Chema
Thanks for the feedback! 🙌
We're so glad to hear that we were efficient and on time. 😊
Have a great time in the water! 🌊
Best swimming greetings, Emil / Watery 💙
The website is easy enough to use
The website is easy enough to use. However I was looking for swimming socks in the search button but want coming up until I called customer service. I hope next time it will be. Smooth shop without calling the customer service services
I also noticed that the sizes especially for the children swimming band are not shown properly. When I rung I was advised to get the children sizes but it came as a small size and my son is a medium. That was disappointing..
Overall quick delivery .. good customer care and smooth transaction
1 May 2026
Unprompted review
Reply from Watery.ie
Hi Teekay,
Thank you so much for your review and for your honest feedback!
It is really great to hear that you found our website easy to navigate and that you experienced both quick delivery and good service from our team. We always strive for a smooth transaction, so I am happy that part hit the mark 🙌 At the same time, I am truly sorry about the confusion with the search for swimming socks and the sizing for the children’s swimming band. It is disappointing when the gear does not fit perfectly for your son, and we definitely want to fix that!
We are already taking your experience to heart and will be looking into our search function and size guides to make them even clearer for the future. If you have not already, please reach out to us again so we can help you get the medium size for your son instead 😊
Best swimming greetings,
Emil / Watery 💙
Amazing experience,great service and…
Amazing experience,great service and seller,best products ever
7 May 2026
Unprompted review
Reply from Watery.ie
Hi Micle Marius! 🙌
Thank you so much for your kind words! We are so happy to hear that you had an amazing experience and liked our products and service. 🌊
We love being able to provide the best equipment for your water adventures! 😊
Best swimming greetings, Emil / Watery 💙
2 life jackets
Excellent product and great delivery turnaround. I would highly recommend this organisation.
7 May 2026
Unprompted review
Reply from Watery.ie
Hi Neil,
Thank you so much for the recommendation! 🙌
It is great to hear that you liked the product and our fast delivery 🚚 We hope you will have some wonderful hours in the water! 🌊
Best swimming greetings,
Emil / Watery 💙
Product was perfect
Product was perfect, also got a mystery gift and it was water shoes that fit perfectly! Thank you so much!
6 May 2026
Unprompted review
Reply from Watery.ie
Hi Cliona,
Thank you so much for your kind feedback!
It's so great to hear that everything was perfect and that the mystery gift water shoes fit you just right! 🙌 We love adding a little extra surprise to the orders, and your feedback truly makes our day. 😊 Enjoy your time in the water! 🌊
Best swimming regards,
Emil / Watery 💙
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