A very good company that I will be using more, they took the trouble of sending me a message to clarify address to make sure I received the delivery next day . Not only that I needed the product to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honestly I couldn’t believe how good this company was to deal with. After ordering, Reece was quick to let me know that the stock was going to be dispatched at the same price just in small... See more
Company replied
All good but every time more expensive
Company replied
Waters always go above and beyond for their customer service, sending out items quickly for us. We can't recommend this family owned business enough!
Company replied
Company details
Written by the company
Waters Group has been serving the stone industry with professional, premium products since 1987 Since 1987, Waters Group has been dedicated to serving the stone industry. Founded by Bryan Waters, we have expanded our offerings to include a comprehensive selection of machinery, equipment, and consumables. As a family-owned and operated business, our commitment remains steadfast. Our primary goal is to provide customers with the premium diamond tooling, equipment and consumables they require, backed by exceptional service. Throughout the years, we have cultivated enduring partnerships with top manufacturers in the stone industry who share our commitment to excellence. This ensures that our customers have access to the finest and most innovative problem-solving solutions. Our sales team is devoted to delivering unparalleled customer service. Drawing upon our collective knowledge and industry experience, we offer expert advice and guidance to help you identify the most suitable products for your specific needs.
Contact info
Liskeard Business Park, PL14 3US, Liskeard, United Kingdom
- 0800 999 4758
- info@watersgrp.co.uk
- watersgrp.co.uk
I got cleaI got a porcelain cleaner for…
I got cleaI got a porcelain cleaner for my new bathroom; they have great stuff
Thanks waters group
11 April 2026
Unprompted review
Great product and fast delivery.
Great product and fast delivery.
Tried other products which did not work, this does exactly what it claims.
17 March 2026
Reply from Waters Group
Thanks for the review, Piro! 😊 Really happy to hear everything was good.
Just to reassure you, the price is the same as your last order in 2024. If you ever want us to double-check anything, we’re always here to help.
Thanks again for choosing us!🙌😊
Ordered/paid /got delivered 👍
Ordered/paid /got delivered 👍
Great Company-used before and had great customer support/service with queries I asked about.
27 October 2025
First time ive used this company very…
First time ive used this company very impressive service from First contact to receiving parcel
3 November 2025
Super timely delivery no concerns to…
Super timely delivery no concerns to report at all.
7 October 2025
Excellent quality products matched with…
Excellent quality products matched with second to none customer and delivery services.
22 October 2025
A1 transaction from start to finish.
A1 transaction from start to finish.
Fast delivery & communication.
Highly recommend.
22 October 2025
Reliable and easy to work with
19 September 2025
Reply from Waters Group
Thanks for the 5* Review! We glad that you find our services reliable & easy, we look forward to working with you more :)
A very good company that I will be…
A very good company that I will be using more, they took the trouble of sending me a message to clarify address to make sure I received the delivery next day .
Not only that I needed the product to set out and the results were amazing .
19 September 2025
Great stone tools supplier
Very good website and customer service, and to top it up a first class speedy delivery.
11 August 2025
Waters always go above and beyond for…
Waters always go above and beyond for their customer service, sending out items quickly for us. We can't recommend this family owned business enough!
19 June 2025
Reply from Waters Group
Thank you so much for your kind words and support! We're proud to be a family-run business, and it's always our priority to deliver fast, reliable service. We truly appreciate your recommendation and look forward to continuing to support you!
Good products and fast smooth delivery.
23 May 2025
Reply from Waters Group
Thank you for the great feedback! We're glad you're happy with the products and our quick delivery. We really appreciate your support and look forward to serving you again soon!
Reply from Waters Group
You're very welcome! We're glad we could help — always here if you need anything else.
Best of the best products I’ve ever…
Best of the best products I’ve ever used. As a stonemason of 20 years plus and have used so much different products. The product is high quality.. definitely recommend:)
19 May 2025
Reply from Waters Group
Thank you so much for your kind words and recommendation! It means a great deal coming from someone with over 20 years of experience in the trade. We're proud to supply products that meet the standards of skilled professionals like yourself. If there's ever anything you need, we're always here to help.
Thanks
Reece - Waters Group
Reply from Waters Group
Hi Christopher!
Thanks for the great review! We're pleased our service and quick turnaround pleased you! Let us know if there is anything we can do in the future!
Thanks a lot!
Reece
Waters Group
great customer service
great customer service - i needed some advice and support as to which product to buy and how to use. The team spent a lot of time with me on the phone and their advice was invaluable.
11 March 2025
Reply from Waters Group
Thank you for the fantastic review!
We're thrilled our team could provide invaluable advice to help you choose the right product. We're always here to assist you further if needed!
Thanks!
Waters Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.