Don’t do it!!!!
Sent the wrong size and now no one will talk to me. Never again and NEVER LET ANYONE BUY FROM YOU!
23 July 2021
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Company details
Contact info
30 N Gould St, Ste R, 82801, Sheridan, United States
- info@waterpuppy.com
- waterpuppy.com
2.6
Poor
9 reviews
No recent history of asking for reviews
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I haven’t received my order yet been…
I haven’t received my order yet been almost 4 weeks
17 July 2021
Never received my order
9 July 2021
Reply from Waterpuppy
Hello Linda, I have checked the order under your name and it was confirmed by USPS to have been delivered on the 12th of July. If this is incorrect, please contact us at info@waterpuppy.com with your order number and we will be happy to chase this up for you. We will ensure that it arrives! Thank you, The WaterPuppy Team.
I haven’t received my order yet
I haven’t received my order yet, tracking shows it was shipped on 6/24 by US postal service. How can I review an order that I haven’t received? Please tell me where my package is…
5 July 2021
Reply from Waterpuppy
Hello Gregory, the order is confirmed to have been delivered on the 8th of July! As you rightly said, it's difficult to review a product you haven't received, but now that you've received it we would love to hear your feedback! Feel free to reach out to us with any questions at info@waterpuppy.com. Thank you, The WaterPuppy Team.
Great product
3 July 2021
Reply from Waterpuppy
Hey Sheryl, we are very happy to hear that you and your dog(s) enjoy the life jacket. Thank you for your review and have an amazing (and safe) Summer in the water!
Horrible experience
Was and still is the worst experience I have ever had. I ordered an XL but when I submitted it changed it to an XXS. I then had to contact them on FB messenger because their email didn’t work. They said they changed it to an XL. When I received the package 2.5 weeks later it was an XXS. They wanted me to pay $20 to receive the correct size and keep the XXS. I said no and then they wanted me to pay for overseas shipping to return the item to receive my refund. The absolute worst experience ever. We are now 1 month with nothing resolved.
3 July 2021
Unprompted review
Reply from Waterpuppy
Hello Robert, we did speak extensively on Messenger about this. Unfortunately you ordered the wrong size of the jacket from our website (it seems accidentally). We tried to rectify the situation as best we could, but you were unhappy to pay return shipping (as stated by our policy) and continued to blame us for shipping the wrong size (which didn't happen, we shipped you the one that you ordered). There is still the option to get a replacement, as we lined out to you - but you will need to return the jacket. We will cover the shipping of the new jacket without hesitation. If you ever want to do this, you can message us again via messenger or via email at info@waterpuppy.com. Thank you, The WaterPuppy Team.
Reply from Waterpuppy
Hello Andrea, we see the order was delivered successfully on July 5th. If there are any issues or further questions, please feel free to contact us at info@waterpuppy.com. Thank you.
Worth the wait!
Waited almost 5 weeks but these jackets are amazing!!!! They keep both my Labs buoyant without hindering any movements - swimming or jumping. Their ears stay dryer!
2 July 2021
Reply from Waterpuppy
Hello Joleen, we are sorry that the jackets took so long to arrive - USPS took a very long time to handle them initially (due to Covid so they say) - this is not the norm and should you purchase anything from us again, we will personally ensure that it arrives within 4-7 days - as it should. We are very happy to hear that you and your dogs love the jackets though. Thank you for your review!
If you have further questions, please feel free to contact us at info@waterpuppy.com - we are happy to help! Thank you.
Still no product
2 July 2021
Reply from Waterpuppy
Hello Janice, we see the order was delivered successfully on July 7th. If there are any issues or further questions, please feel free to contact us at info@waterpuppy.com - we are happy to help! Thank you.
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