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Waterfront Private Hospital Reviews 

557
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the modern and spotless facilities, noting that the relaxing waiting areas, coffee offerings, and overall calming environment help them feel completely at ease. People consistently note the professional and friendly staff, mentioning exceptional care, reassuring attitudes, and thorough explanations provided during every single appointment. Some reviewers were not happy with minor aspects, noting that certain surgical rooms could feel a bit bleak or that consultation support did not fully meet their personal expectations. A few individuals also mentioned experiencing busy schedules or uninspiring interactions regarding their desired treatment outcomes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing a welcoming environment where people... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional care and professional... See more

User experience

Consumers find user experience to be positive, highlighting an easy process from start to finish. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consultants and receptionists are... See more

Facilities

Customers felt high satisfaction with the facilities, highlighting the modern, spotless environment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, yo... See more

Company replied


Company details

  1. Private Hospital
  2. Dermatologist
  3. Hand Surgeon
  4. Plastic Surgery Clinic
  5. Skin Care Clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

557 reviews

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This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(557)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

Mole removal

Mole removal, very pleased with overall service, care provided and outcome.

6 June 2026
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you, Wendy. We're pleased the mole removal went well and that you were happy with the care and outcome throughout. Wishing you all the best.

Waterfront Private Hospital, Edinburgh

Rated 4 out of 5 stars

I had a speedy process from first…

I had a speedy process from first contact to seeing Dr Ben Aldridge.
Ben was personal, straight to the point and informative on multiple details. I felt reassured from the whole experience and would recommend the service.

12 June 2026
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Reply from Waterfront Private Hospital

Thank you, Lydia.

We're glad the process moved quickly from your first enquiry through to seeing Dr Ben Aldridge, and that he took the time to talk you through everything clearly. It's good to know you felt reassured, and we appreciate the recommendation.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Very welcoming

Very welcoming, professional and understanding of my needs, I would recommend the Waterfront to friends.

12 June 2026
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Reply from Waterfront Private Hospital

Thank you, Christine.

It's good to know you felt looked after and that the team understood what you were after. We appreciate the recommendation to your friends.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Dr Katie was excellent

Dr Katy was excellent. She is extremely professional. The procedure was explained fully including expectation of results and potential side effects ( of which there were none!).
I felt completely relaxed and felt no pain during the procedure.
The surroundings in the facility were perfect- welcoming and clean. Reception staff were also extremely pleasant and professional.
I’d highly recommend this facility for cosmetic procedures.

5 June 2026
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Reply from Waterfront Private Hospital

Thank you, Lynda.

It's lovely to hear Dr Katy Nassar put you at ease and talked you through what to expect beforehand. We're glad the treatment itself was comfortable, and that both the setting and the warmth of our reception team left a good impression. Your recommendation means a great deal.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

First class experience...delighted.

My experience at Waterfront was excellent. Every stage of the process was seamless and highly professional. The clinic itself is beautifully presented, and the staff were both professional and welcoming. Having my procedure completed on the same day was a significant advantage. I would not hesitate to recommend Waterfront and my surgeon, Mr Nassar.

6 June 2026
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Reply from Waterfront Private Hospital

Dear Rhona,
Thank you for such a generous review. We're really pleased the whole process felt smooth and that the same-day procedure worked well for you. Our team at Waterfront takes great care over both the clinical side and the patient experience, so it's good to know that came through. Mr Nassar and the team will be glad to hear your kind words, and we're grateful for your recommendation.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

waterfront

Absolutely stunning facilities. Felt like a VIP walking into the buildings. Reception staff were very welcoming and attentative. Mr Quabib was very informative and clear regarding the pros & cons of my requests. Although I was not suitable for the procedure I wanted, the alternatives he offered were equally as good. in all aspects. The treatment he offered was very personalised and everything was explained clearly. I look forward to my appointment dates for treatments. Would absolutely recommend this team to future candidates.

12 June 2026
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Reply from Waterfront Private Hospital

Dear Brenda,
Thank you for taking the time to share this. We're glad the facilities made such a good impression and that the welcome from our reception team set the right tone. Mr Awf Quaba always aims to be open about what will and won't work for each person, so it's reassuring to hear that the options he discussed felt right for you. We look forward to seeing you for your upcoming appointments, and thank you for the recommendation.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Friendly and professional

Friendly, informative staff and a very easy booking procedure.

My consultation was conducted in a professional informative and personable manner.

High quality environment at the hospital and easy, free parking.

4 June 2026
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Reply from Waterfront Private Hospital

Dear Dr Lindsay,
Thank you for the kind words. We're pleased the booking was straightforward and that your consultation struck the right balance of being thorough and personable. The environment and easy parking are things we try to get right, so it's good to know they added to your experience.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Great experience

Dr Nassar was very friendly, took the time to explain things to me, brought up various risks to consider. Very kind and professional

1 June 2026
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Reply from Waterfront Private Hospital

Dear Mary,
Thank you for this. We're glad Mr Nassar took the time to talk things through with you and was clear about the risks worth weighing up. Considered, careful consultations matter to us, and it's lovely to hear your visit reflected that.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 2 out of 5 stars

Not the outcome I expected.

My experience with this surgeon was disappointing. After undergoing both upper and lower blepharoplasty, I was left with a significant indentation under one eye. I attempted to correct it with filler, but it did not resolve the issue enough to restore a normal contour. Despite raising my concerns, I did not receive adequate support, explanation, or a meaningful plan for correction. I am now looking elsewhere for corrective options. I would advise anyone considering this procedure to research thoroughly and ensure they choose a surgeon who provides comprehensive aftercare.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Consultation

On entering the hospital I was made to feel welcome. My consultation was on time and everything was explained very clearly to me.

28 May 2026
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Reply from Waterfront Private Hospital

Dear Anne,
Thank you for taking the time to leave this. A warm welcome and a consultation that runs to time with everything clearly explained are exactly what we aim for, so it's good to know that was your experience.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

The Professionism

The Professionism

1 June 2026
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Reply from Waterfront Private Hospital

Dear Sara,
Thank you for the kind words and for taking the time to leave a review. Professionalism is something we hold to closely at Waterfront, and we're glad it stood out to you.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Extremely professional

Extremely professional, thorough and caring experience.

27 May 2026
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Reply from Waterfront Private Hospital

Dear Mrs McNaught,
Thank you for the kind words. A thorough, caring experience is what we hope every patient takes away from Waterfront, and it's good to know that came through for you.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Outstanding service

The staff were very welcoming and professional. The location was easy to find. The place was exceptionally clean. My appointment was on time and very professional and understanding.

1 June 2026
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Reply from Waterfront Private Hospital

Dear Kerry,
Thank you for taking the time to share this. A clean, welcoming environment and appointments that run to time make a real difference, and it's reassuring to know everything came together well on the day. We're grateful for your kind feedback.
With best wishes,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I have felt very at ease every time I…

I have felt very at ease every time I attend an appointment. The staff are friendly and professional putting you at ease.

28 May 2026
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Reply from Waterfront Private Hospital

Thank you, Angela. It means a lot to know that each of your visits has felt comfortable and welcoming, and that the team continues to look after you so well. We appreciate you taking the time to share this.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Very professional through out my visit.

Very professional through out my visit.

28 May 2026
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you, Sam. We're glad your visit went smoothly and that the standard of care met your expectations. It's much appreciated.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

From my 1st consultation to my 6 month…

From my 1st consultation to my 6 month review after my surgery
I found the team was very professional and reassuring
They explained everything very clearly and made sure I knew what to expect once home

My recovery was smoother than I had expected becouse my aftercare was so thorough I felt Respected & safe the whole time from start to finish
And would not hesitate to go back in the future and have another procedure done by Mr Quaba
At waterfront private hospital, Edinburgh

24 November 2025
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Reply from Waterfront Private Hospital

Thank you for such a considered review, Marjory. Knowing that you felt looked after and informed at every stage, from that first consultation right through to your six-month review, is exactly what we hope to achieve. Recovery can feel daunting, so it's good to hear the aftercare gave you confidence once you were home. Mr Awf Quaba and the wider team would be glad to welcome you back should you choose to return in future.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Highly recommended

I was very nervous about getting a mole removed but Dr. Alridge and the nurse (I'm afraid I didn't catch her name) were so calm and professional and helped put me at ease. The procedure was simple and straightforward and nowhere near as bad as I imagined. Lovely welcome from all the staff generally. Would recommend this hospital.

27 May 2026
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Reply from Waterfront Private Hospital

Thank you for the kind recommendation. It's completely natural to feel apprehensive about a procedure like this, so we're pleased Dr Aldridge and the nurse looking after you (Morag) helped take the worry out of it and that everything proved more manageable than you'd feared. We'll be sure to pass on your thanks to the team. Wishing you well.

Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Very informative consultation with Mr…

Very informative consultation with Mr Quaba, in a very comfortable environment.

22 May 2026
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Reply from Waterfront Private Hospital

Dear Jill,
Thank you for your kind feedback. We are pleased that your consultation with Mr Awf Quaba was helpful and that you felt at ease throughout. We appreciate you taking the time to share this.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Mr Quaba made me feel very at easy and…

Mr Quaba made me feel very at easy and he was very easy to talk to regarding issues concerns and made the whole experience so much easier and better. Couldn’t fault.

22 May 2026
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Reply from Waterfront Private Hospital

Dear Craig,
Thank you for your kind words. We are pleased that Mr Omar Quaba put you at ease and that you felt able to talk openly about your concerns. Making the experience a comfortable one matters a great deal to us. We appreciate you taking the time to share this.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Very thorough and informative…

Very thorough and informative discussion about a skin lesion on my face. Potential treatments and risks clearly explained allowing me to make an informed decision.

23 May 2026
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Dear Alan,
Thank you for taking the time to leave a review. We are glad the consultation gave you a clear understanding of the options and any associated risks, so that you could reach a decision you felt confident about. Helping patients feel properly informed is important to us. We appreciate your feedback.
Kind regards,
Waterfront Private Hospital, Edinburgh

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