Waterfiltersofamerica Reviews 

This weird salesguy talked me into getting a pressure tank to mesure the flow per minute to find the right filtration system. Which I did. Got it installed only to find out after I get my water tested that I dont have any/little iron in my water. So that dude double down on the scam and told me that it should be really easy to to remove instead of telling me the truth which is: I dont need an iron filtration system

Listen, this place is a total scam. Avoid it. I was skeptical and should have trusted my gut. I was guided through the buying process by a professional and told my satisfaction was guaranteed, if there were any issues they would make it right. 1 year in and the water softener still doesn’t work. At 280 to 200 gallons remaining the water is at 14 grains or more hardness. They tried to tell me it was other minerals and that I needed to buy a $124 test kit, so it did. Other minerals were not the issue. They told me my hardness reading was wrong and that I needed to buy and use a commercial hardness test kit. I did, and my reading was spot on. They tried to tell me it was bacteria, but 3 other water treatment companies told me that was BS. They tried to tell me you can’t drink softened water. 3 other companies told me that was BS. They tried to sell me a pretreatment system, RO system, a whole house filter. They told me to do a flow rate test. Three other companies have told me that those are all not needed. They all agree I was sold a unit that could not handle the hardness and that the unit did not provide any reserve capacity for my hardness level. I called WFOA and they told me that the satisfaction guarantee was simply that I would get their support. Now, there is a new head unit that will fix my problem but it costs $500 and I have to pay for it.

Today the blamed it on bateria. My old unit worked fine with no bateria treatment for years until lightning took out the head unit. Also, if it were bacteria, it would consistently get worse. It has not. 200 to 280 gallons left and the water is hard. Basic math, the sold me an unit that did not have enough reserve capacity.

They refuse to make it right. Rather they point to every excuse on the book. Its pathetic.

Listen, this place is a total scam. Avoid it.

Do not recommend this company. I was excited to see them make reasonably priced water treatment options for diy’ers given the price for professionally installed solutions are so expensive. We have arsenic in our water and use reverse osmosis, but wanted an option to remove arsenic from all sinks. I found the carbon filter with arsenic boost for a reasonable price and called their sales team to ask if it would work for my situation. They said it would remove 60-80% of my arsenic. Great! Not looking for something perfect since we have the RO system, but wanted to reduce levels and have a backup in case one failed.

I ordered the product, it arrived without issue. Install was ok - the instructions were vague and weren’t updated to align with their new digital controller, which was frustrating. They do have a number you can call for support, so they walked me through it. however, they don’t put you through to someone right away, they call you back. Sometimes it takes days.

I finally installed the unit and got it working, so it was time to test to make sure it was removing arsenic as expected. After a few weeks I got the test results, arsenic levels didn’t drop. I emailed and called for weeks, finally got through to someone who asked me to do two more tests, one before, one after the arsenic filter to isolate the change in levels to the arsenic filter. Ok, makes logical sense. I did the tests and got a 6.8% drop in arsenic levels. Better, but far from the 60-80% that was advertised.

At this point I’m pretty frustrated and share those results with WFOA. Another month goes by of emailing and calling with no response. Finally get through to someone who tells me their product only works on one type of arsenic, not both, so I need to do another test. Get the results back, and the arsenic in my water is arsenic 3, the type that I was just told their filter won’t effectively remove.

I email them the results indicating the arsenic is primarily arsenic 3 and I’m told that I need to buy more equipment from them costing twice what the original filter cost. There was no acknowledgment that their product description or salesperson made no mention of arsenic speciation or that their product only works on arsenic 5.

I should’ve known better. Super frustrating experience and the company doesn’t stand behind their product or own up to their inaccurate and incomplete product descriptions. Save yourself the time and hassle and buy from a local professional. Dont make the same mistake I did.

After moving into a house with a well with arsenic in the water, we reached out to water filters of America for help in getting rid of the arsenic in our water. We answered some questions for them so they can determine what system is best for us. We spent $5000 on a system that they said will take out all of the arsenic. After that, we had to make sure it’s working so we had the water tested. It only went down a few points; still failed the arsenic test. We called to tell them that it failed the test and they immediately assumed it was installed incorrectly. So we hired another plumber to come read the instructions and verify it’s installed correctly. He said it is. We hired a second plumber after that and same thing. We fought with Mike who is supposedly a general manager in the company and he sent us a plumber that he’s worked with before. That plumber came over verified it is installed correctly. We have been fighting with this company probably over a year now trying to get them to do their job and make sure their product does what they claim. After $5000 on their product, three different plumbing bills to verify it’s installed correctly, and even trying new media that Mike says was “updated”, we had to test it again for the fourth time. We got the results about a couple weeks ago and I know they did too. No surprise at all zero improvement in arsenic levels even with what Mike said was “updated media”. I don’t know how many times I have called and emailed this company and I have to do it two or three times to get a response every time. We have talked multiple times with Mike, Bill, Sharon, Blue and some other guy that hung up on us because he couldn’t answer our questions. Weve asked a few times to speak with the owner and they said, “we don’t have an owner”. What kind of company doesn’t have an owner? We’ve done everything they asked of us multiple times but when they ask for the same thing that they have answers for it gets really old. They just go in circles always blaming something else on the failed tests. Very poor customer service! They only care about sales, not if their product is working for you. Once they have your money they’ll treat you like crap and give you the run around blaming everything else except their products. BUYER BEWARE, spend your money somewhere else!

I am an installer for a national brand water softening company. Being somewhat frustrated with the national brand, I was looking to buy direct from Water Filters of America and install for my own company. I called them direct, but the requested that I send them all of my questions in a detailed email. I did that a week ago with a follow-up two days ago...... Nothing. I could be buying multiple systems per week from these folks, but they cannot respond with a meaningful customer service attitude either by phone, or by email.

(Update below)
After exhaustive research into what water filtration system(s) I would require based on the independent professional water test we received back, I engaged with Mike from Water Filters of America. Mike was very knowledgeable and helpful in picking out the configuration that would make most sense. I finally ordered the system on March 28th. A few days later I was told that the system would be shipped within a few days and arrive at the end of the following week.
The end of that week came and went. At the beginning of the week after I called to inquire about my delivery date, only to find out that it was likely going to be at the end of that week now, which posed a problem. The whole family was going on a three week long trip to Europe and I wasn't sure if anybody was going to be at home to receive the shipment. Mike was very understanding and suggested he delay the order to be delivered the day after our arrival back from overseas. That made perfect sense and I thanked him for being flexible that way.
Now, fast forward to the day after our arrival back in the US--May 4th 2024. You probably guessed it: no status update, no notification, and no shipment. As it was a Saturday, I called their 800 number to ask about the status of the shipment, thinking it may have been slightly delayed. The kind gentleman on the other end of the line unfortunately told me that nothing had been shipped yet. I almost told him what I was actually thinking right there...
Now I'll be waiting at least another week before I get my stuff.
UPDATE 5/8/24:
The company sent out my order right away on Monday and I received an apology for the mix-up. Stuff like that can happen. I'm more interested in their response than to harp on the failure.
(adding 2 stars)

I’ve been using this company for the past 11 years. I have bought many systems from them for all the houses on my farm and have referred them to numerous other family and friends. They are always knowledgeable and they always save me tons of money over purchasing systems from other water companies. I let another water company working out of Costco come to my house due to an iron problem just so I could see what their solution would be. They tested my water and tried to sell me a system that would cost almost $8,000 They said it had a lifetime guarantee but I would still have to pay for all the labor if I needed their workers to come out to tweak things with the system after the initial installation.
Once I determined that I had high levels of dissolved Iron at 10 ppm, I called water filters of America and they told me to change out the median in my turbidity filter and install manganese oxide. This would allow the dissolved iron to become a solid and attach to the particles of dioxide and then trap the iron in the median until it would be recharged/flushed away each night.
That cost me $650 and my system is back to providing wonderful tasty spring water.
Thanks to WFoA.

Recently purchased an Iron Filter. Installed it and it works perfect!

Had a small programming issue. Called tech support. And they help me fix it right away in my terminox filter has been working great ever since..

Bought our new filter in August. Amazing customer service. The products are amazing. I purchased from two national name brands (Culligan and Rainsoft). And an online company (US Water). All three were very expensive and either did not solve the problem, was misdiagnosed or the ongoing maintenance was a nightmare. I have massive iron and sulfur in my private well. Enter Water Filters of America. They had me spend about 10 minutes around to house c gathering some very specific info the other companies never asked for. Then they said that they could help but I must do it exactly like they told me to for it to work correctly for many years to come. So I did it exactly as the man said. He was a very smart person. It worked! Instead of all these thousands of dollars worth of equipment and all this maintenance. I bought a Terminox Iron sulfur and manganese filter. Installed it myself in about 90 minutes with the help of my wife reading the online instructions. We did call once to the phone support (on a Saturday). The guy was really helpful, was located in the US and easy to understand. He told us where the arrows on the unit were to indicate which was the inlet and which was the outlet. That was easy. So we have had it about 6 months now. It has worked perfectly. No salt, no chemicals and NO maintenance of ANY kind. He told us it should last 20 years. After 20 years of struggling with this and so many high priced solutions. It will be wonderful to have 20 years of peach and clean water. All for under $1000. Amazing! Just do it exactly like they say. They are really good people..

Love this company!
When I purchased their system several years ago, they promised tech support. They have been there anytime I have needed help-no small thing in today's world.
The system works efficiently and with few if any issues removing the iron from my well water

I highly recommend both the product and the people.
P.Richardson ,VA

Had to call on a Sunday about my Terminox filtration system. Mike was patient and helpful in helping me to reprogram my filtration system.
Thank you Mike and waterfiltersofamerica.

This is a comprehensive review. I have extensive experience buying from this company and intend to give you a thorough an honest report on my experiences.
I apologize in advance for the length and for letting the engineer in me pop out during this review.
First, let me say I was just going to give them another quick “Loved it” type review. Because I love what they do. But then I saw a few other comments that shocked me. Like the guy who complained that they only get 2 stars because even though he gets FREE LIFETIME US BASED support (Yes for the rest of the equipment’s life, even if you sell it to someone else), that he was mad that they wanted him to call for hands on personal service by phone, instead of using email. I could not imagine using email to fix a backwashing filter tank problem.
They even take call s on Saturdays. They once called me back on a sunday over Thanksgiving when I left an emergency call. Calls from experts in the UNITED STATES who speak American English, are friendly, knowledgeable and nice. Hard to wrap my had around that one. Who would not want that? Anyways..
So far my family and I have bought four complete systems. One just 3 weeks back. And several are for very difficult private wells spread amount family around the country. I sized all of them and helped install them. And one for city water in Cranberry, Pennsylvania where the water is hard and has chlorine levels 3 times what you find in a swimming pool.
The first well I ever had was in West Texas. Where that water had massive hardness, MASSIVE iron, and massive sulfur. I tried to fix it with three local companies. All of which charged one $6000 (One was way more). All failed miserably. But they really did try. It was just awful water.
So I was VERY apprehensive to let what seemed like a pretty old fella walk be through the basic sizing of the equipment. But this guy really knew his stuff. He was brilliant. He said for well water you need a fresh test of the water (Independent, NOT FROM IN-HOME SALES COMPANIES). He said he could test my water for free if I needed it. THEN YOU NEED A SIMPLE FLOW RATE CHECK, which I did myself in under 2 minutes. It was super easy. That told us what sizes of tanks would work. Then he had me look for some things in the back of the bathroom toilet while he directed me. NONE of the other companies did these last two things. I also found it odd that the water test he had me do was completely different than the tests of the three in-home sales companies.
So imagine my surprise when I took a risk on these folks and bought a Terminox Maintenance free iron, sulfur and manganese filter based on his recommendation. As well as a two cubic foot water softener, and a reverse osmosis drinking system for UNDER $2000. It was a while ago, but I think the shipping for it all was around $200.
IT WORKED! That was about 12 years ago. Still works to this day. I actually moved it to my new house about 5 years back. Needless to say I was hooked. We now have 4 systems in our family. All are working well. But don’t get me wrong, there have been a few problems along the way. My daughter’s system came crushed by the delivery company in the brown truck. I am sure you know who that is. The delivery company refused to replace the damaged equipment and refund the shipping. Thank goodness these WFOA people are good and ethical people. They replaced everything and apologized a hundreds times, though you could literally see the tires tracks on theboxegs from the truck.
Then we had my brother’s system stop working after a year. It started bleeding through iron and sulfur. He had both really bad. So the water tech on the support line really understood how bummed my brother was, and even though my brother was VERY rude about it at first. This fellow patiently walked through it and figured out the problem. And then sent him free minerals to put indie the tank to fix it! As it turned out my brother never did the flow rate check like they told him. He just GUESSED at it. He said he will do exactly what they say from now on. Because they always figure it out. Don’t get me wrong. They don’t know magic. But they also never give up. If anyone ever trying to tell me these guys can’t fix it, I’ll immediately think they did not follow instructions. Especially someone who does not understand if you have a problem that is is best to be on the phone, in real time, standing next to the equipment, so you can have a 10 minute conversation instead of making these kind people spend hours throwing emails back and forth on computers. But that is just the engineer in me I guess. I wish I could give 10 stars. Thanks for listening to me drone on. Did I mention that all 4 houses have great water to this very day? My wife really likes that part.
Q Raglan

Had to call twice waited long time first time hung up called again answered fairly quick a second time. Tech representative was very helpful took care of my problem immediately. So far filter is doing exactly what I wanted it to do.

They are always so friendly and helpful when I have any questions. And my water is so much better since I bought the filter. It works great! And installation was easy.

Very knowledgeable staff. My sales tech put me through my paces making sure I gathered the information they requested to ensure my filtration was sized correctly. Once I had that information gathered they knew exactly what filtration was right for my well water. They made installation easy they sent me two web site to help with the installation. The technical support staff were very helpful and very friendly answering all my questions. Even on a Saturday.

I would not likely buy from this company again. The Terminox filter has been virtually worthless as I am not convinced it has done anything to the water. As for the softener, my water was softer using a $600 Home Depot sourced Westinghouse softener. I have high sulfur and needed to add a chemical feeder. It has helped but failed 4 months into operation (the unit was covered under warranty). With a TDS of around 1600ppm I get that it is not easy to address the water, however, this has done nothing. I had replaced a 22 year old Culligan Sulfur system and the 8 year old Westinghouse with what I thought would be better equipment but it is not. If you are trying to clean up city water, its probably OK, but for well water, look elsewhere.

So Excited that I found this company. The company has very knowledgeable technicians. Their people are helpful and will walk you through the problems I had with my water. And will guide you through the installation process with no problems.

After using the Terminox Iron filter for over 5 years, we learned a lot about water filtration and thought it would be helpful to share our experience for consumers considering purchasing this particular product from Water Filters of America.
Most importantly, before you buy anything, have your PH tested by a professional even if it means paying for it. We’ve owned a few different PH testers and some have worked and some have not. If your PH is near (PH can change over time) or below 7.6, in our opinion, there are much better options out there to consider purchasing. If your PH is below this level, you’ll be instructed to add other components to your Terminox solution, which will add additional upfront cost. Additionally, every 3-4 weeks you will be servicing, cleaning, maintaining that additional equipment. This really defeats the purpose of buying what we thought would be a minimal maintenance solution.
We have found two iron filter companies, Nelsen and Hellenbrand, that will work below a PH of 7.6. Both have been proven by several neighbors in our area for many years and our ground water has a PH of 7.2. These are sold through local dealers. We found the upfront purchase of this equipment was close to how much it cost to purchase all the pieces for the Terminox solution. The local dealer will also service your unit once a year and the yearly service cost is on par for us with what we were paying with the Terminox solution. With Nelsen and Hellenbrand, the consumer does not have to do their own service every 3-4 weeks, but you can perform the yearly service on your own if you would like.
In regards to customer service, it was extremely difficult to get Water Filters of America to respond to phone calls. It took a lot of working with support to get the unit to function correctly in the first place. Their solution stopped working after about 5 years of use. We followed their advice and spent more money and performed a lot of troubleshooting for 6th months and they informed us they didn’t have a solution for our issue. Once we requested a refund, they informed us the problem was related to our plumbing. This is the same plumbing used when we originally installed the system. They did not furnish a refund on the additional money spent when their fix failed to work even though their website shows a refund guarantee.

Tried to get some questions answered with the system I purchased. They won't help you unless you call. Email response from company said they don't do email support for customer privacy. I told them the guy that sold me the equipment already had all my info and that they just didn't want anything in writing. No paper trail means customers word against theirs. Can't believe in this day and age you can't get a simple response via email with a simple request to provide the manual or a link to the manual and an explanation of a few simple questions about the installation and operation. After my current experience I would recommend using a local company that may offer better support after the sale.