Great price and it came quick enough. But I only received an email saying it was being processed. After a few days I called the customer service line and left a message that was never answered. Not a... See more
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I just happened to find Water+Oak during the Christmas season when looking for a very specific set of gloves online. I was very impressed by the variety and quality as well as reasonable prices. Plu... See more
I loved my jacket but unfortunately it came way later than expected! I didn’t have the jacket in time for a trip I needed it for & wasn’t even able to track the package. When I spoke with staff they w... See more
Company replied
Actually, nowadays people are fond of various active sports and that's why they need a special equipment. Besides equipment, if we speak about hiking, they need proper clothes, of course, which will b... See more
Company details
Written by the company
Water+Oak Outdoor believes everyone should experience life in the great outdoors. We are the trusted resource in products and services to enhance those adventures. #BEOUTDOORS
Water+Oak Outdoor Co
Written by the company
- Water+Oak Outdoor Co. is a specialty retailer supplying Lexington and the surrounding area with quality outdoor apparel, footwear and equipment. We are committed to bringing a superior active and outdoor selection to provide our customers with the finest assortment from premium brands both domestic and worldwide.
60 Day Customer Satisfaction
Free Shipping on orders over $49.99
Water+Oak offers a 60 Day Satisfaction Guarantee—we want you to be happy. If your purchased product falls short of expectations return it back to us!
Contact info
729 1st Ave North, 35203, Birmingham, United States
- 18444519860
- customerservice@wooutdoor.com
- waterandoakoutdoor.com
4.4
Excellent
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good prices on products
Very good prices on product on their website. If theirs any concerns in your order and you live chat with them, they answer really fast and very friendly. Great customer service!
21 December 2020
Fast free shipping and a fantastic…
Fast free shipping and a fantastic price! Thanks so much!
20 December 2020
Still waiting on an item that "shipped"…
Still waiting on an item that "shipped" 9 days ago to actually be given to a courier.
20 December 2020
Reply from Water+Oak Outdoor Company
Hi Nickolas,
It appears that USPS has experienced an unexpected delay during the shipping process. Your package was picked up by USPS the day after the order was placed. Shipping issues like these are out of our control but we will do everything we can to help! A representative on our team will be reaching out to you shortly.You can also reach us at 1(844)451-9860.
Ordered two weeks ago and package still not here
Ordered two weeks ago and package still “in transit”
18 December 2020
Reply from Water+Oak Outdoor Company
Hi Eugene,
We would like to apologize for your unsatisfactory experience. It looks like USPS is experiencing an unexpected delay during the shipment of your package. Shipping issues like these are out of our control but we will do everything we can to help. A representative will be contacting you shortly. If you do not hear from them, please give us a call at 1(844)451-9860.
Item shipped within the next day and…
Item shipped within the next day and arrived quickly. The best prices around.
17 December 2020
Awesome sweatshirt with quick delivery
Awesome sweatshirt with quick delivery. Will order from you again.
16 December 2020
Patagonia jackets
Highly recommend Water + Oak. Merchandise, shipping, etc., exactly as advertised and customer service absolutely outstanding.
15 December 2020
I ordered my daughter a pair of shoes…
I ordered my daughter a pair of shoes over 2 weeks ago and she still hasn't got them I would like to know where they are so yeah I'll give you one star because I couldn't pick no stars
15 December 2020
Reply from Water+Oak Outdoor Company
Hi Brandi,
We apologize for not providing you with a satisfactory shopping experience. Your package shipped out last Wednesday(12/9) and appears to be experiencing a delay with USPS. We have had someone reach out to you. If you have not received the message or have any other questions, give us a call at 1(844)451-9860.
Item wasn’t in stock despite being able…
Item wasn’t in stock despite being able to order it and them to bill on the website. Item was still there 1 week later on the website
15 December 2020
Reply from Water+Oak Outdoor Company
Hi Rick,
We apologize for not providing you with a satisfactory shopping experience. There was an inventory discrepancy enabling that item to be purchased on our website. We appreciate you bringing this to our attention so we can address the problem and fix it. If you have any questions or concerns, feel free to give us a call at 1(844)451-9860.
Prompt shipping, good communication.
Haven’t opened the package yet but your company promptly shipped the shirts I purchased and communicated well via email! Bet shirts are well-loved on our son’s birthday.
14 December 2020
Teva white flatforms sandals
Item came in a timely manner & reasonable price since it was on sale. This is a Christmas gift for my niece so hopefully it fits her well. Thanks for the easy sale.
14 December 2020
Order Not delivered yet
Order indicates package has been shipped but usps tracking code states label created status since Dec 1st. I did not receive the item on time and it has yet to arrive.
12 December 2020
Reply from Water+Oak Outdoor Company
Hi Will,
We apologize for not providing you with a satisfactory shopping experience. Your package shipped out last Wednesday(12/9) and appears to be experiencing a delay with USPS. Shipping delays like this are out of our control but we will do everything we can to help. We have had someone reach out to you. If you have not received the message or have any other questions, give us a call at 1(844)451-9860.
Order arrived quickly and without any…
Order arrived quickly and without any issues. Email communication was spot on.
11 December 2020
Have not received the package yet.
Have not received the package yet.
It was shipped 10 days ago and cannot
be located. I would suggest not using
USPS for cost savings.
10 December 2020
Great Experience
Great selection, unbeatable price, and lickety-split shipping made this a spectacular online retail experience. Can't say that very often.
10 December 2020
I would shop here again for sure!
Great selection and a sale price I couldn’t find anywhere else. Shipping was fast and communication was good. Thanks for a smooth transaction!
10 December 2020
Outstanding customer service!!!!!
10 December 2020
Ordered a top for a Christmas gift
Ordered a top for a Christmas gift. It came before the delivery date nicely packed.
9 December 2020
great customer service & fast shipping
great customer service & fast shipping! was very pleased with service. would buy again from them. THANK YOU!!!!
8 December 2020
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