Watchtrader & Co Reviews 

874
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and helpful, making every interaction pleasant and straightforward. The service is frequently described as excellent, efficient, and trustworthy, with many appreciating the quick communication and rapid delivery. People often highlight the product quality, noting watches arrive in incredible condition and exactly as described, often at very reasonable prices. However, some customers also noted dissatisfaction when selling their watches, with mentions of initial valuations being significantly lower than expected or changing after an initial estimate.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Reviewers consistently express satisfaction with the product, often highlighting that watches are exactly as... See more

Service

Customers had positive experiences with service, consistently describing it as unbeatable, trustworthy, and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received good or even better... See more

Delivery service

People report positive experiences with delivery service, often highlighting rapid next-day delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw a watch online at a good price so contacted Watchtrader &Co spoke to Ben who was very helpful. Managed to get the watch at an even better price so I went ahead with the purchase. Great custom... See more

Company replied

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.8

Excellent

TrustScore 5 out of 5

874 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(874)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received my Cartier roadster few days…

Received my Cartier roadster few days ago in beautiful condition as described nice easy transaction from start to finish many thanks

12 November 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Kevin.
Watchtrader team

Rated 5 out of 5 stars

Second watch I’ve bought from…

Second watch I’ve bought from Watchtrader store in Jesmond.Jon couldn’t be more patient and helpful 5* Definitely recommend

14 November 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Wazza.
Watchtrader team

Rated 5 out of 5 stars

Great company, Great watch.

I have just brought a lovely watch off Watch Trader and can't fault their service. Fantastic communication and help from Vicki in helping my buy the watch when I had issues with the credit card company authorising the payment.. I wouldn't hesitate to recommend them.. Thanks

24 October 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Craig.
Watchtrader team

Rated 5 out of 5 stars

Fantastic experience at the office

Fantastic experience at the office. A friend of mine made a purchase of a vintage datejust and I also conducted some business - the staff let us try on several other watches and spent a couple of hours chatting watches with us - Would definitely visit again. Aky

11 October 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Amazing service

Amazing, open and honest service selling my watch to watchtrader, highly recommend

3 October 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Chris.
Watchtrader team

Rated 5 out of 5 stars

Very professional and legit

Very professional and legit - thanks to Josh (newcastle) and Guv (london) .. I am for sure will come back if I need something 🙏🙏🙏🙏🙏

27 September 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Joseph.
Watchtrader team

Rated 5 out of 5 stars

Great service

Josh responded very quickly to my questions, delivery was quick and discreet outer packaging as requested. Very happy with my purchase and would use Watchtrader again.

16 September 2024
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Best in class.

A great team and wonderful service.

Watch Trader make selling and buying a watch, simple and risk free

23 September 2024
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Patek Philippe Calatrava Pilot Travel Time purchase

Great service from the guys in the Newcastle store. Very friendly and super knowledgeable about the products I was interested in. Will definatly be back!
Thanks again

23 September 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Anthony.
Watchtrader team

Rated 5 out of 5 stars

First experience with Watchtrader

I wanted to sell a Rolex Daytona.
A fair price, clear instructions & helpful advice given in the introductory email. On the offer being accepted an efficient selling proceedure followed. I thought the communication was a little sparse but didn't panic, (it was my first deal). All was well.
Would definitely recommend Watchtrader.

18 September 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Mel.
Watchtrader team

Rated 5 out of 5 stars

Cartier via consignment

Sold a Cartier Santos via consignment with these chaps and as ever, excellent from start to finish. I was quoted a price and managed to return what I was after. Quick payment once all the paperwork had been signed off. Will no doubt return again!

22 August 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Great to meet these guys and carry out…

Great to meet these guys and carry out an effortless deal with them - they gave a fair price (best price I was offered) for a watch that was making way for a new purchase - settled the payment to me on the promised date so all good in my opinion 😀

16 August 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

First time Rolex purchase

Was put in touch with Watch trader by a friend. The team are very accommodating, provide great customer service, and put me at ease with it being my first Rolex purchase. Amazing experience from start to finish and would highly recommend.
Jordan

9 August 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Jordan.
Watchtrader team

Rated 1 out of 5 stars

I had a horrible experience when

I had a horrible experience when selling my watch through watchtrader. I had the watch on consignment and I would not receive any updates and when I asked if it has been sold, They confirmed it has but would then go silent on me. Fast track two weeks chasing my money and how much it sold for, They would finally tell me but then it took another 3 weeks of me chasing to receive my payment.
be careful with these people, On social media seem great but over the phone they are very hard to trust.

1 January 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for taking the time to leave feedback 'Unknown'.
We always encourage CUSTOMER reviews, whether positive or negative, it is how we learn and improve as a business.
I did ask for more information from you, which you have declined to provide, so that I could establish that you and your review are genuine.
As I am sure you can appreciate it is very difficult to do that with no information, with this in mind if you would like to get in touch to discuss further please email me at info@watchtrader.co.uk.
Kind regards
Victoria
Watchtrader team

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