I probably wouldn’t do this again tbh. My partner and I both entered tier 1 hoping for a nice watch even just one of us . When we got it, we both got the exact same watch. Silver Casio (it’s quite fu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn’t expecting a Rolex, but paying £70 for a Casio is taking the mick. I at least expected a vintage watch, You can pick the A158W in Argos for less than £20. Didn’t realise until after I’d ordere... See more
Company replied
Long turn around time, and when you pay a set price of £60 you expect something a little better than a £20 Casio that you can pick up at Argos. I understand it’s a coin toss of what you get but the wa... See more
Company replied
I understood that the chance of getting a luxury watch was limited but I did expect them to at least give the watch a bit of a clean and service before sending them out. Received a no more than £10 wa... See more
Company replied
Company details
Written by the company
Discover Rare Timepieces at Watch Harbor – Your Premier Source for Luxury and Vintage Watches Watch Harbor is your trusted destination for buying, selling, and trading luxury and vintage watches. Whether you're a seasoned collector or a passionate enthusiast, our expertly curated collection features authentic, one-of-a-kind timepieces from the world's most iconic brands. Stay informed with our daily watch industry blogs, covering market trends, brand spotlights, and collector insights. Join us for exclusive watch events and enjoy our free magazine, packed with expert commentary, behind-the-scenes stories, and timeless inspiration. Visit our boutique store in Harrogate, UK, to explore our full range of rare watches in person and speak with our knowledgeable team. At Watch Harbor, we’re dedicated to delivering an exceptional experience to every watch lover — whether you're looking to invest in your next timepiece or simply appreciate fine craftsmanship.
Contact info
Gillygate, YO31 7EA, York, United Kingdom
- 07448856602
- watchharbor@outlook.com
- watchharbor.net
2.7
Poor
166 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wouldn’t recommend
I understood that the chance of getting a luxury watch was limited but I did expect them to at least give the watch a bit of a clean and service before sending them out. Received a no more than £10 watch that still had grime from the previous owner on the strap. Took a long time to arrive and I’m just not convinced they are what they say on the tin… won’t be doing it again.
27 August 2025
Unprompted review
Reply from Watch Harbor
Hi Donna,
I’m really sorry to hear about your experience with your mystery watch, this is certainly not the kind of impression we want to leave with our customers. I completely understand your disappointment in waiting so long, only to receive a watch that wasn’t cleaned or serviced properly and didn’t meet your expectations.
We take full responsibility for this and want to make it right. We’d be happy to issue you a full refund, including your shipping costs, or, if you’d prefer, send you a replacement vintage watch from a future drop once we’ve ensured it meets the proper standard.
We are currently pausing future drops so we can go back to the drawing board, raise the bar on quality, and add more transparency into what customers can expect. Our goal is to rebuild trust and make sure no one else has an experience like this again.
Please contact us at watchharbor@outlook.com
and let us know whether you’d prefer a refund or a replacement, and we’ll get it sorted straight away.
Again, I’m truly sorry for the disappointment and thank you for sharing your feedback with us.
Cameron
Watch Harbor
Watch came a month later
Watch came a month later, cheap packaging and a cheap 35 euro watch. Terrible experience and no reply's to e-mails. Don't forget if you're not in the uk you'll pay 22 euro shipping tariffs above the 11 euro shipping cost. To eventually get a cheap Chinese eBay watch. Feels like one big scam. My order number was #1951 and I would like a full refund.
Edit: they refunded my money and owned up.
27 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
We’re incredibly sorry that this experience wasn’t what you expected. We’re taking all feedback seriously, going back to the drawing board, and postponing all future drops until October so we can come back with a stronger setup and improved experience.
Thank you for reaching out, and I’m very sorry to hear about your experience. The order time was 15-22 days, so I am sorry the order was around 5 days late.
We’ve replied to every email that has come through to our support inbox — have you been contacting us via the correct email (watchharbor@outlook.com
)? Some customers also reach out through the WhatsApp button on our website, or via Instagram/TikTok messages, but email is always the most reliable way to get through to us. We’re absolutely not trying to avoid communication.
I’ve gone ahead and issued you a full refund for order #1951. Refunds to the Netherlands typically take 5–7 business days to process back to your account.
Thank you again for giving us a try, and apologies once more for the disappointment.
Kind regards,
Cameron
Watch Harbor
Disappointing Purchase
I revived my order today and I was very disappointed. In all their videos it is stated luxury brand watch but the watch I revived today is a Walmart brand watch that cost about 15-20$. I was expecting more specially since I paid a lot due to the shipping to the US and the watch is not worth what I paid. I am very disappointed in this. I only hope they do refund.
26 August 2025
Unprompted review
Reply from Watch Harbor
Hi Alex,
I want to start by saying how truly sorry I am that this was your experience. It’s absolutely not what we wanted for you, and I completely understand your disappointment. The piece you received came from the more affordable category of the drop, but the reality is, it should never have been in the condition or at the value that left you feeling this way.
We’ve already gone ahead and issued you a full refund, including shipping. You shouldn’t be out of pocket for something that didn’t meet expectations.
We’re also taking this feedback very seriously. Right now, we’ve postponed all future drops until October so we can take everything back to the drawing board. We’ll be reworking how the watches are sourced, tightening up quality control, and making sure that what we deliver matches the excitement and quality that we showcase in our videos.
Our goal has always been to make this a fun and fair way to discover vintage watches, but clearly we’ve missed the mark here, and we don’t take that lightly.
We hope once we relaunch in October with a stronger setup, you might give us another chance to prove ourselves.
Thanks again for your honest feedback, it’s how we improve.
Cameron, Watch Harbor
Scam Mystery Box
I ordered the mystery watch box for the chance to win a Rolex or possibly something vintage that I would never have thought of picking up. Instead, there were numerous so-called “shipping delays,” which turned out to be a cover-up for this clown to purchase cheap $10–$25 watches and ship them to customers, making an insane profit.
The boxes were not “randomized” as he claimed, there is proof in this video on YouTube: WATCH HARBOR, RED WARNING TO AVOID THIS COMPANY! To make matters worse, I repeatedly asked for a picture or at the very least a list of potential watches that could be included, so people would know what they were paying for. He ignored those comments but responded to other things I mentioned on Instagram.
I paid nearly $100 shipped and still haven’t received my order, which was meant to be a birthday gift that has long since passed because he didn’t ship on time as promised. I’ve sent multiple emails with no response. The flashy videos and fake bought followers made me believe this might be legitimate, but it turned out to be nothing more than a scam.
I have no problem with mystery boxes if they are legit, fair, and appropriately priced. This guy just wanted to make a quick buck, and got caught. FILE A CHARGEBACK with your credit card company and report him for fraud to the rightful authorities.
31 July 2025
Unprompted review
Reply from Watch Harbor
Hi there,
We’re incredibly sorry to hear about your experience and that your order missed your birthday, that’s never the kind of disappointment we want anyone to feel.
Just to clarify a couple of things: we’ve never bought followers, all 36,000 followers on Instagram are organic and we can prove this by showing our instagram dashboard, and a list of watches available in each drop was published on our website in the description of the mystery watch you purchased.
If your parcel hasn’t arrived yet, it should be with you very soon if it was from the early access drop, as the vast majority of those have already been delivered. If it was from general access, those are scheduled to ship at the end of the month as outlined on the website and in our emails.
Since this review was left under initials and without an order number, we’ve asked for more details so we can locate your order and get a full refund issued if needed.
We’re postponing all future drops until October while we go back to the drawing board, and we’ll be sharing videos to explain exactly what went wrong and how we’re fixing it.
We’re truly sorry this was your experience, and we’d love the chance to make it right for you.
Cameron, Watch Harbor
Mystery Watches
I had high expectations of Harbour Watch based on their attractive marketing and fun concept. Unfortunately my experience is negative.
The watch I received today after almost a month waiting is an unbranded, cheap budget watch that you can find online for just a few euros and not a quality vintage watch that was promised!
In addition to the purchase price and shipping costs for ORDER#1929, I also had to pay import duties of €22.46, bringing the total cost to €104.36.
It feels like I was misled by pretty words and videos, while the actual product does not match that image at all.
In short: an expensive lesson.
Harbour Watch comes across to me as a brand that is great at marketing, but not at delivering real quality.
Sadly, I cannot recommend them to anyone.
26 August 2025
Unprompted review
Reply from Watch Harbor
Hi Steven,
I’m really sorry to hear about your experience with your mystery watch, this is certainly not the experience we want our customers to have. I completely understand how frustrating it must be to wait almost a month, only to receive a watch that didn’t meet expectations, and then pay additional import duties on top of that.
We take full responsibility that the watch you received wasn’t up to the standard we aim for. To make this right, we’d be happy to issue a full refund, including your shipping costs and any import duties you paid. Alternatively, if you’d like, we can send a replacement vintage watch from a future drop once we’ve ensured the experience is up to standard.
We are postponing any future drops to go back to the drawing board and improve the concept, and we’ll also be creating videos to transparently explain what went wrong and how we are fixing it. Our goal is to make sure this doesn’t happen again and to rebuild trust with our customers.
Please contact us at watchharbor@outlook.com
and let us know how you’d like to proceed, refund or replacement, and we’ll get it sorted straight away.
Again, I’m really sorry for the disappointment here, and thank you for your patience.
Cameron
Watch Harbor
Not worth it in the slightest
Watch came cheaply packaged and not at all like what was showed in the videos. The bracelet is in absolute terrible condition and there is a good size crack in the crystal. The so called “slow shipping” is because the watches are bought on eBay from €10-25 yet they charge much more. I found the exact watch they sent that was purchased on eBay 10 days after the drop. These guys are not legit and I doubt there is even a Rolex. They buy cheap vintage watches on eBay after their “drop” and do not actually have all the watches they “have.” I feel ripped off and will be requesting a refund immediately!
24 August 2025
Unprompted review
Reply from Watch Harbor
Hi Aiden,
We’re really sorry to hear how disappointing your experience was, it’s absolutely not the standard we want anyone to have with us. I can confirm that a full refund has already been issued for your order so you won’t be out of pocket.
We also want to be clear that we are a legitimate business. In our most recent drop there was indeed a Rolex, along with other higher-end pieces mixed in. That said, we completely understand how your experience with packaging, condition, and delays has left you feeling otherwise.
We’re going back to the drawing board to improve the entire process, from quality checks and packaging to transparency about how and when watches are sourced, before running any future drops.
Thank you for giving us a try, and again, we’re sorry it didn’t live up to expectations.
Best regards,
Cameron
Watch Harbor
I ordered 3 watches and found them all…
I ordered 3 watches and found them all listed on eBay for less than £10 each all bought after I paid for them. Delivery delay or waiting for funds to purchased rubbish for your scam. Trying to get in touch but no replies. Awaiting full refund.
25 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
Thanks for leaving your review. As we’ve already spoken with you over messages, a full refund has been issued for all 3 watches, and we’re truly sorry the experience didn’t live up to expectations.
We’re currently going back to the drawing board with the whole concept to make sure future drops are handled better from start to finish. We want to be clear that we are not a scam, and it’s disappointing to hear you feel that way.
We do hope to win back your trust once we relaunch with a stronger setup.
Best regards,
Cameron
Watch Harbor
Feels like a bit of a scam
I have purchased 3 mystery boxes, 2 as part of the mystery drop, where you have to register and 1 as part of an open purchase. August 1, for the 2 as part of the mystery box drop. August 5, for 1 mystery box general access. To date I have not received any watches. I complained about the 2 boxes from the drop program where they said there were 150 boxes with 50 being quality watches including Omega, Tudor, Breitling, and even a Rolex Datejust.
Watch Harbor said the 2 boxes were "lost" and blamed it on the shipper. When I called the shipper they said that Watch Harbor created the shipping labels but that no drop off to them had been made.
Watch Harbor said they would send out 2 replacement watches. NOW THIS IS WHERE I THINK I WAS SCAMMED. So they just pick out 2 watches as a replacement, what do you think my changes of them picking out a Omega, Tudor, Breitling, and even a Rolex Datejust? Yea, 0 chance.
We will see if and when I get any of the 3 boxes.
My advice - just buy vintage watches directly where you are guaranteed to get a watch . Do not buy Mystery Watches from Watch Harbor.
24 August 2025
Unprompted review
Reply from Watch Harbor
Hi Jim
I want to clear up some of the confusion here and also sincerely apologise again for the overall experience you’ve had.
As mentioned in our emails, the two packages from the early access drop were handed off to Evri earlier this month, but they have not updated the tracking since. When we chased them, they stated they had not received the parcels – however, we can confirm they absolutely were handed over. At this point, we can only assume they were lost or stolen within their system, which is completely unacceptable. We will not be using Evri for any future drops.
To clarify:
The early access drop contained 200 watches total – 25 luxury pieces (Rolex, Omega, Tudor, Breitling, etc.) and 175 affordable watches. The 2 watches that went missing were from this drop. You reached out, and we offered to send you replacements from the next drop, where again there are luxury pieces included, meaning you would have the same chance of receiving one as anyone else in that drop.
The general access watch you purchased on August 5th is a separate order. As stated on the website, in emails, and on social media, general access ships at the end of August / early September. This drop includes 150 watches in total, with 20 luxury pieces and 130 affordable watches, outlined clearly in the description.
There was never a drop with 150 watches and 50 luxury pieces.
That said, it’s clear this entire process has fallen short of your expectations, and for that I am genuinely sorry. If you would prefer, we are more than happy to issue a full refund for all of your orders, no questions asked, as we don’t want you left feeling scammed or let down.
We are also postponing all future drops while we go back to the drawing board and rework the entire concept to make sure the customer experience is much stronger and more transparent going forward.
Thank you for taking the time to share your frustrations – we’re listening and making changes. Please let us know whether you’d like us to proceed with sending replacements or if you’d prefer a full refund for all orders.
Best regards,
Cameron
Watch Harbor
Disappointing
I was fond of the idea and so I ordered a Mystery Watch, the order took about 20 days to come. I was kept updated on TikTok and they mentioned that it was “shipping delays”. I then received an Accurist SP1/U, the strap was so rigid that I couldn’t even close it on my wrist.
Regardless, I then went online as I wasn’t familiar with the watch nor brand, this is when I found the exact watch that had been shipped to me in some bubble wrap that had been sold for £19 on eBay. I knew this was the exact watch as the marks on the back of the watch were identical.
The issue is that the watch had been sold on eBay 6 days after I purchased the Mystery Watch and according to their website these watches are all “carefully packaged a week before the drop” so this makes me think that they took my £59 and then bought said watch with this money to make a profit.
It’s a shame since I was very much looking forward to this experience.
31 July 2025
Unprompted review
Reply from Watch Harbor
Hi there,
Really sorry to hear about your experience, this is absolutely not what we want for anyone. If you can please drop us a direct message again on TikTok, we’ll make sure a full refund is issued straight away.
We also want to be upfront: we’re going back to the drawing board and postponing future drops until we’ve completely reworked the process.
Apologies again for the disappointment, and thank you for giving us the chance to put things right.
Cameron
Watch Harbor
Would have given a zero if possible
When I saw the Mystery watch drop I thought what a fantastic idea. It was sold as you paid £59 and they sent out the pre packaged watch at random with the possibility of a luxury item. I did the first one in July and after a long delay that I was told was due to the courier I received a watch it was ok not of great value. When the next one came up in August I decided to have another go this time purchasing 2. After an even longer delay I received my parcel with both watches in the same package ( how is this a pre packaged at random drop in the same parcel) I have since found both watches purchased on eBay for around a tenner 9 days after I made the purchase! The pictures on eBay have the exact same marks so I am 100% these are the same watches. I believe this is a scam and I have now wasted £177 on these watches. I am not happy and if it is not resolved I will be taking this further. DO NOT FALL FOR THIS
1 August 2025
Unprompted review
Reply from Watch Harbor
Hi Greg
I’m really sorry for the experience you’ve had, and I completely understand your frustration.
We’ve now issued full refunds for every order you’ve ever placed with us. These should show back in your account within 3–5 working days depending on your bank.
We’re taking this as a moment to go back to the drawing board and rebuild the mystery drop properly so we can deliver the experience people expect from us.
Thank you for being upfront with your feedback — it helps us improve, even if this time we got it wrong.
Best regards,
Watch Harbor
Good concept, poor execution
What should have been a fun concept has left a bit of a sour taste.
Entered the mystery watch for August to be in with a chance of getting a nice vintage watch, fully aware that it might have been one of the lower tier that I'd receive.
As with others had issues with the delay and reached out via their tiktok channel and was reassured it was on the way once the issues had been sorted. Eventually received a watch, and it was an affordable piece, not an issue, luck of the draw, just happy to be supporting an up and coming business and the mystery element adding to the experience.
Since found out through another customer that the watch I received wasn't pre-packaged before the draw but was in fact only bought 9 days after I paid to enter. Just a real disappointment and not the review I wanted to leave as it could have been an excellent regular competition.
Order #1858
Update: Added my order number as I've been offered a refund, however, if you want to regain customer trust, I think it's important to be up front about where you've gone wrong. If you decide to continue doing the mystery watches, then a transparency is required such as notice on your site of the order numbers that have gotten luxury watches and a proper catalogue of the available watches (because if they really are being bought and packaged in advance then you should have evidence that this is the case) and on your socials you've not exactly been up front about what's gone on and are continuing to promote the October drop. Address these issues on the same channels you're promoting your next drop and you may start to rebuild your reputation.
2 August 2025
Unprompted review
Reply from Watch Harbor
Hi Steff
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. The mystery watch concept is something we’ve worked hard to make fun and exciting, so I’m disappointed to learn that we’ve let you down here.
We’d like to make this right for you with a full refund. If you could please share your order number, we’ll get that processed straight away.
We truly appreciate your support of our small, growing business, and I hope we can rebuild your trust going forward.
Best regards,
Cameron
Very disappointed
Very disappointed, I ordered a men’s and a ladies watch,same story as everyone else with the waiting time and when they finally arrived in a Jiffy bags and a bit of bubble wrap.on opening them up I was even more disappointed the ladies watch was about big enough it fit a child and the man’s watch is totally unusable due to the fact the winder comes completely out .i could have bought both of these for £20 maximum.
Order number are 2236,1836
19 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
We’re really sorry to hear about your experience — from the delays, to the packaging, and especially the condition of the watches you received. The issues you’ve described with the sizing and the winder coming out should never have happened, and we can fully understand your disappointment.
A full refund for both orders has already been issued and will take 3–5 working days to appear back in your account, depending on your bank. We’ll also be reviewing how these particular watches passed through our checks, as this clearly isn’t the standard we want to deliver.
We can only apologise again, and we truly appreciate you taking the time to share your feedback. It’s clear we have improvements to make, and we’re already working on changes to prevent experiences like this in the future.
Cameron
Watch Harbor
Mystery watch
"I was very excited about the mystery watch. Unfortunately, it did not turn out as I had hoped. I received a Sekonda watch, which is unfortunately far too small for men, the strap is almost falling apart. and also much cheaper than the €59 you paid."
"To me, this sounds more like a scam, since several people have experienced the same issue. It seems as if they are just sourcing all the watches from eBay, which should not and cannot be the case. Such a shame."
21 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
We’re really sorry to hear you were disappointed with your Mystery Watch — it’s clear this one hasn’t met expectations at all. The strap condition and size issue shouldn’t have slipped through, and we completely understand your frustration.
We’d like to make this right, so please reach out to us directly and we’ll arrange a refund for your order. We’re also reviewing our process and quality checks to ensure that pieces sent out are in much better condition and more in line with what customers are expecting.
We know feedback like this is difficult to read, but it’s important for us to hear, it’s what’s pushing us to make the improvements needed.
Cameron
Watch Harbor
Poor execution
I love the idea of a mystery watch draw such as this, however I have to complain about the actual execution of it. First off the delivery was delayed, which isn’t too big of a deal. Secondly, the watch arrived with the case back not properly secured despite being supposedly serviced, I got it fixed no big deal. However I had a look on eBay and found my exact watch but it was sold on the 7th of August for £9.37, a full week after I had purchased the mystery raffle for £59. I find the entire thing dishonest and a little disappointing. The customer service seems good and the people running it seem nice, but this is massively overshadowed by the fact that I feel scammed out of my money.
18 August 2025
Unprompted review
Reply from Watch Harbor
Hi Sean,
We’re really sorry to hear about your experience, it’s clear we’ve let you down here. The delay and the issue with the case back shouldn’t have happened, and we completely understand why this has left you feeling disappointed.
In terms of value, every watch we include in the Mystery Draw is meant to be fully serviced and guaranteed working, and we try our best to balance affordable and higher-value pieces across the drop. That said, we can see how this particular experience has come across as unfair, and that’s on us.
If you can reach out to us directly, we’d like to arrange a refund for your order and make things right. We’ll also be taking your feedback on board as we continue to review and improve the way we run these drops.
We can only apologise again, and thank you for sharing your honest feedback, it really does help us improve.
Cameron
Watch Harbor
Unfortunately this does seem like a…
Unfortunately this does seem like a scam.
Many issues with this from the process isn't what is described, with the cheapest watches being bought on eBay after the actual drop date (theres clear evidence of this) to the information given bout shipping doesn't add up and contradicts themselves.
I have contacted them privately, so i won't go into the full details, yet.
They have offered me a refund on both my Early Access and General Access. But I'm yet to see that in the bank.
If the refund isn't with me soon, I'll be taken it further with full details of how this is definitely not what you think your paying for.
Very disappointing because it seems like a great concept, but they went about it the complete wrong way.
At the moment its hard to belive any of their excuses as they don't seem to acknowledge the fact there is clear evidence of them buying cheap watches off eBay after the drop date / after you pay.
** Update** 21/08/25
I have now been fully refunded for the Early Access and General Access.
So thank you to the Guys a Watch Harbor for acting promptly on this.
10 August 2025
Unprompted review
Reply from Watch Harbor
Hi Scott,
We’re really sorry to hear about your experience and the disappointment caused — it’s clear we’ve fallen short here. We completely understand your frustration and we’re committed to making this right.
As mentioned in our messages, your refund has already been processed and typically takes 3–5 working days to show back in your account. It’s only been around 48 hours since this was confirmed, but we’ve also tried to reach out again to offer a direct bank transfer refund if that would be quicker for you.
We know this hasn’t been the experience you expected, and we’re very sorry it’s left you feeling this way. Your feedback is being taken seriously as we continue to rework our process to ensure things improve moving forward.
Cameron
Watch Harbor
Review and some advice after 3 purchases
I ordered three watches from Watch Harbour: a Seiko for my girlfriend a few months ago, and more recently, a men's and a women's mystery raffle.
Before I get into the negatives and my advice, I must say that I’ve spoken with Watch Harbour over WhatsApp, and they seem like great blokes. They were very fast with their replies, and the service and delivery for the Seiko were excellent.
My Concerns and Suggestions
I ordered my watches on August 1st and received them on the 18th. I understand there were issues with shipping, and they were upfront about that. I received two vintage Accurist watches, both of which were in good condition. However, the packaging, as others have said, was just a padded envelope and some bubble wrap. Given that the watches are supposed to be pre-boxed and randomly allocated a week before the raffle, this is not acceptable.
I have no problem with the fact that I only received Accurist watches; it’s a raffle, and that is a risk you run.
My advice for Watch Harbour is:
* Box the watches with a date inside to back up the pre-boxed, random allocations claim, and then use a sealed box for shipping. This would not only protect the watches but also prove the integrity of your process.
* Be upfront about all brands in the draw. I’ve heard of people getting Sekondas. The USSR-built Sekondas are cool, but the newer ones are Chinese rubbish. Regardless, there was no mention of Sekonda anywhere; you should list all the brands in the draw.
* Convey more information about which watches are in the early access draw versus the regular draw. I entered the early draw hoping to get something good and I liked the look of the tag that was actually in the draw after. but the lack of information made this confusing.
* Keep the normal store running as well. The mystery raffles are a great concept, but your customers should also be able to buy a specific watch they want, like the Seiko I purchased.
Overall, this is a good concept that is not yet properly executed. This is a new idea with a small team, and I just hope you can iron out the issues I’ve outlined. I wish you luck, because you could be onto something if you fix these issues.
I'm going to pass on this next raffle see what changes but will probably enter monthly if changes occur because I like the concept. Boxes and transparency will make or break this
1 August 2025
Unprompted review
Reply from Watch Harbor
Hi Alex,
Thank you so much for such a thoughtful and detailed review we really do appreciate it. Your points are completely fair, and feedback like this is exactly what we need to make Watch Harbour better.
Your suggestion about sealed boxes with a date inside is a brilliant idea. Not only would this prove that all watches are pre-boxed for future drops and allocated in advance, but it would also give customers the reassurance and transparency they deserve. That’s something we’re already looking at introducing for future drops.
We also take your feedback on packaging very seriously. You’re absolutely right that just bubble wrap isn’t good enough. We’re currently exploring stronger options such as zip pouches or protective cases to make sure the watches arrive safely and in a way that feels much more premium.
On top of this, we’ll be clearer about which brands are in the draw, and we’ll better separate the early access draws from the general drops so there’s no confusion.
I’m really glad to hear you were happy with the Seiko you purchased, that’s the level we want to achieve consistently. To make sure we get there, we’re going back to the drawing board and postponing any future drops until these issues are fully sorted out. If we can iron everything out, we’re aiming to relaunch in October with a much stronger setup.
Thanks again, Alex, for giving us constructive advice it means a lot, and we’ll act on it.
Cameron
Watch Harbor
I would have put zero but you can’t
I was so excited for this to be a great thing, given the hype all over their instagram. I was disappointed to say the least. 1. There were shipping delays on early access orders (due to consignment) but evidence has come a light that the pieces were bought off eBay for dirt cheap after everyone had paid the £59. 2. the packaging was very poor. (Just an envelope and tiny bit of bubble wrap) and finally the watch was a cheap Chinese Sekonda, best described as tat. currently available on eBay ranging anywhere from £5 to £13 with best offer available. And watch harbours own admission was that the least value watch available would be £35.
Considering each drop makes watch harbour £11,800. £59x200 pieces obviously minus expenses this was very very poor.
I would love to see evidence of any of the 25 luxury pieces being received to prove this isn’t a Scam. Make your own mind up if there is a trading standards issue?
My money was wasted. Do the right thing and save your reputation watch harbour and issue a full refund.
So I can go and buy a lovely (real) vintage Seiko for my hard earned money.
19 August 2025
Unprompted review
Reply from Watch Harbor
Hi James,
We’re really sorry to hear about your experience and the disappointment with your order, it’s clear we’ve fallen short of expectations here. A full refund has already been issued to you, and we completely understand your frustration. We have also refunded your previous purchase for a raffle ticket before the drop as some form of small compensation.
We’re taking this feedback very seriously. We are going back to the drawing board and postponing any future drops until we’ve fully reworked the process, packaging, and overall standards so that no other customers have an experience like this.
We can only apologise again, and we truly appreciate you taking the time to share your feedback, it’s pushing us to make the changes that are needed.
Cameron
Watch Harbor
Late and damaged
Watch was late and when it arrived the strap was damaged. Completely unusable. Despite this i did get a reply when i complained within about 10 minutes stating that i was getting a full refund so not the end of the world i suppose. Such a shame though, really good idea and wanted to love it, also seeing evidence of watches being purchased on ebay after the drop despite it claiming to be pre packaged, not sure if this is true or not but either way not ideal.
19 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
Again really sorry to hear about your experience, late delivery and a damaged strap is not at all the standard we want customers to have. While I’m glad we were able to get your refund sorted quickly, we completely understand the disappointment.
We’re taking all of this feedback seriously and going back to the drawing board before releasing any future drops. The goal is to make sure the whole experience, from the quality of the watches, to the packaging, to the transparency around the process, is far better for our customers.
Thanks for giving us a chance, and sorry again that this time wasn’t the experience you deserved.
Cameron
Watch Harbor
Not overly impressed
Not overly impressed with this. As other reviewers have mentioned, we all got hit with ‘shipping delays’.
I received a quartz watch with plastic diamantés in the dial.
The watch needs a good clean too although it looks like it has a new strap. Albeit a ‘made in china’ one.
18 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
We’re really sorry to hear about your experience and the disappointment with the watch you received. That’s not the standard we want to deliver at all.
Could you please send us a photo of the watch you received to watchharbor@outlook.com
so we can look into this further and make things right?
Thanks,
The Watch Harbor Team
Received this watch today after weeks…
Received this watch today after weeks of waiting and found out it’s been purchased on eBay… after I had entered the drop (10th August). Equally, my friends who have entered have found out they’ve had the exact same problem… so much for pre-packaged mystery watches.
Not only was my watch worth £13 on ebay, it’s clearly not been serviced and has clear rust and mould around the face of the watch. No boxes as advertised on Tik tok and Instagram, just in some bubble wrap.
I understand that this is part of the risk of the draw, however, I would at least expect a clean, good conditioned watch as a bare minimum.
I will be reporting this to the trading standards if this issue does not get resolved. I will be in touch shortly.
18 August 2025
Unprompted review
Reply from Watch Harbor
Hi there,
We’re really sorry to hear about your experience and the condition of the watch you received. That’s not the standard we aim to deliver at all.
We’ve now issued you a full refund so you’re not left out of pocket. We also want to apologise sincerely for the delays and the overall disappointment, we fully recognise that you should have received a watch in far better condition, packaged as advertised.
We’re currently reviewing the entire process from sourcing through to quality control to ensure this doesn’t happen again in future. Your feedback is really important in helping us make those changes, and we’re sorry once again that this was your experience with us.
Best regards,
The Watch Harbor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.