Watchfinder Reviews 204

I recently purchased a Panerai Radiomir PAM00200, and the entire experience has been exceptional from start to finish. The watch itself is a masterpiece — the P.2002/9 eight‑day hand‑wound movement, the beautifully balanced 45 mm Radiomir case, and the classic Panerai DNA make it a truly special piece for any serious collector.
The condition of the watch exceeded my expectations:
Perfectly preserved case, sharp edges, no visible wear
Crystal clear sapphire, free from scratches
Movement running flawlessly with stable power reserve
Complete set (box, papers, accessories), exactly as described
Communication throughout the purchase was professional, friendly, and fast. All questions were answered honestly and in detail, which gave me full confidence. Shipping was extremely secure and the watch was packaged with great care.
I could not be happier with this purchase. The PAM00200 is not just a watch — it’s a rare and elegant piece of Panerai history, and it arrived in even better shape than expected.
I highly recommend this seller and would gladly buy from them again.
Thank you for a truly excellent transaction!

the interaction with Mr. Vojtech has been amazing - he is extremely reliable, with the right attitude to drive customer satisfaction and this explains whiy I bought 3 watches in 1 month :)

Polished website, plenty of choice, amazing prices, great service!

Easy search, exact description and fast delivery.

I was extremely well received by Watchfinder Geneva. Amrik took the time to make sure I was extremely content with my purchase. The watch is also flawless, so I'm very happy with the whole buying experience. Thank you Watchfinder and thank you Amrik!

I was well received by the staff of Watchfinder (Switzerland) in Geneva. The customer support specialist there is helpful. He helped me to adjust the bracelet of my Omega watch.

Amazing service by Arcadi - a pleasure to deal with!

Friendly contact from the team (GVA office)

Very good experience with the Geneva office of Watchfinder. They responded swiftly and made sure I got the watch in time. Always friendly and knowledgeable. Was a pleasure working with them. I did not give five stars because of the non responsiveness of their Zürich office. Despite several calls and voicemails, nobody cared to call back. It was then when I decided to contact Geneva for my online purchase.

Trustworthy, professional, helpful and on time .

I'm happy with the first purchased from Watchfinder. Emese was superb handling my order and shipment. Definitely will shop with them again.

Item bought as described. Quickly shipped.

I ordered recently a watch on-line and it was delivered very quickly and as described on internet it was in perfect condition.

Vojta, the manager of WatchFinder Switzerland, offers absolutely unrivalled customer service. It the best you’ll find anywhere! The watches are always absolutely mint condition, even better than expected. From the first interaction to well beyond the purchase, Vojta’s professionalism, care, and attention to detail are second to none. Nothing is ever too much trouble, and his commitment to customer satisfaction is truly rare. His aftersales support is just as exceptional as the initial service, making every experience smooth and stress-free. The best place to buy a watch in Switzerland.

The watch was as described, but a few days after purchase it stopped working for no reason. I contacted Watchfinder's after-sales service but received no response, so I contacted them again this morning... hope springs eternal.

I contacted the manufacturer's official customer service department and they got back to me within minutes of sending the email... incredible, but sometimes it happens! Not with Watchfinder, unfortunately.

Just an overall wonderful experience. Arcadi, my Geneva sales rep, was very knowledgeable, personable and patient with me, as the purchase of one of my grail watches unfolded. Highly recommend the brick-and-mortar store in Geneva.

It sounds like Robert Frank had a wonderful experience with a watch he received. The sentiment of enjoying something as personal as a watch can often reflect not only its quality but also the thoughtfulness behind the gift. Whether it's the craftsmanship, design, or sentimental value, a well-chosen watch can indeed be a source of joy. If this was a gift, it likely holds special meaning for him, enhancing the overall appreciation for the piece.

I had a great experience purchasing my watch, and I want to especially thank Arcadi Schaichet for his excellent support throughout the process.

Watches exactly as described. Quick import and delivery. No Ned to deal with customs etc.

** Updated - 14th June 2025 **

I was contacted a week later, by Rachel, Global Head of Client Relations. Rachel was professional and resolved the matter easily.

Further contact with the Watchfinder team was timely, professional and completely satisfactory..

Credit due to the team who helped resolve this matter.
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Extremely Poor Customer Experience and Aftercare – Avoid Watchfinder.

I recently approached Watchfinder regarding the sale of my Breitling watch. Although the final offer was considerably lower than the initial estimate, I understood the process was non-committal and accepted that outcome. However, the real issues began upon the return of my watch.

The original proof of purchase was not returned, and the box—which had been sent in immaculate condition—was returned dented and water-damaged. The outer packaging was completely intact, indicating this damage occurred while in Watchfinder’s possession. I contacted them immediately and while they were initially apologetic, their response was slow, uncoordinated, and unsatisfactory after months of emails and phone calls.

I had to request compensation (none was offered) to reflect the lost value and/or a partial payment along with a replacement box. A replacement box was promised but never arrived, despite confirmation it had been dispatched. Meanwhile, they withheld any financial resolution while investigating the missing receipt—only to later admit they had destroyed it, citing it as "standard practice" for customer security, despite no sale having been agreed.

What followed was a deeply frustrating experience with their aftersales team. I had to chase responses weekly via phone and email—progress was only made when senior managers were copied in. The aftersales relationship manager ignored requests from both me and colleagues, eventually offering a token £150 for the destruction of the receipt and refusing to acknowledge the broader impact of their errors.

I suggested a fair exchange based on their average sale price for my model, but this was met with resistance. Rather than address the situation professionally, Watchfinder seemed more interested in profiting from my loss.

In short, this company showed a complete lack of customer care, accountability, and after-sales professionalism. I'm relieved I tested them with a lower-value item and didn’t entrust them with higher-end pieces. Avoid Watchfinder at all costs.