WatchExclusive Reviews 

798
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the excellent product quality, often noting items arrive brand new, well-built, and exactly as advertised. Consumers frequently highlight the fantastic pricing, finding products significantly cheaper than other options. The ordering process is often described as easy and smooth, supported by excellent communication and updates. Delivery is generally fast, efficient, and well-packaged, with good tracking. However, some customers experienced delays in delivery, with a few shipments taking longer than expected or lacking proper tracking information. Additionally, some people mentioned that dispatch could be slow or that delivery efficiency was not always consistent.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, design, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Price

People report positive experiences with price, consistently finding great deals and competitive prices, often... See more

Order

Users describe positive interactions with order, often highlighting the ease of the ordering process and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, faultless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bargain prices and easy to order from. I paid £190.70 for my Casio Edifice EFK 100D, the same watch in Blighty cost around £250 on average (if it's available). WatchExclusive also ensured I didn't... See more

Rated 5 out of 5 stars

This was my very first purchase from WatchExclusive, and I couldn’t be happier with the experience. The Citizen Promaster BN0269-50W arrived brand new, fully sealed, with all original tags and pac... See more

Rated 5 out of 5 stars

Ordered a casio watch ,the one I wanted was out of stock.so they got in touch gave us some options,waited till was back in stock.Everytime I contacted them they answered straight away kept telling me... See more

Rated 5 out of 5 stars

Once I made my purchase they sent me an email immediately advising they will need to reach out to their supplier for my watch which would delay the shipment for a week and they gave me the option to w... See more


Company details

  1. Watch Store

Written by the company

Since 2007, WatchExclusive has been built by passionate watch enthusiasts into a trusted online destination for original, high-quality timepieces from well-known watch brands. Our carefully curated portfolio reflects a strong focus on craftsmanship, reliability, and timeless design, ensuring that every watch meets the highest standards of quality and authenticity. Through long-standing personal relationships with manufacturers and official authorized distributors, WatchExclusive guarantees that every watch we offer is 100% authentic and sourced through verified supply chains. This direct access allows us to provide genuine luxury and premium watches at fair, transparent, and competitive prices. Our dedication to authenticity, expert selection, and customer satisfaction has earned WatchExclusive the trust of collectors and everyday watch enthusiasts worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

798 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(798)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

I recently purchased a G-Shock watch as a gift for my partner, and I couldn’t be happier with the overall experience. The watch itself is excellent—classic G-Shock durability, great design, and a really solid feel that speaks to its quality. My partner loved it right away.
The delivery was impressively quick and packaged securely. Overall, it was a smooth, satisfying purchase. Highly recommended for anyone looking for a reliable, high-quality gift!

4 November 2025
Rated 5 out of 5 stars

Really impressed with WatchExclusive

Excellent turnaround time between time of placing watch and receiving it - the initial customer service is missing, as the team only start actively responding after the order has been confirmed and paperwork is almost completed at origin, but otherwise, great place to buy watches from. The company should look into introducing more higher end offerings, as the price point is much better on their site versus other EU-based online sellers

29 October 2025
Rated 5 out of 5 stars

Special thanks to Ivan

Special thanks to Ivan! Great feedback and good prices on all watches!! I recommend and would buy a watch from him for the third time!

6 October 2025
Unprompted review
Rated 1 out of 5 stars

running about 1 minute ahead every day

My watch has been running about 1 minute ahead every day. I think there's a problem. Can you return it and exchange it for a new watch?

19 September 2025
WatchExclusive logo

Reply from WatchExclusive

Hi Tuna.
As we explained in our email, please send the watch back to us, and we will forward it to the manufacturer for a warranty check. Depending on their assessment, the watch will either be repaired or replaced.
We appreciate your patience and will do our best to sort it out as soon as possible.
Kind regards
WE

Rated 3 out of 5 stars

The delivery time is very long

Hello, the delivery time is very long, I still haven't received the product!

18 September 2025
WatchExclusive logo

Reply from WatchExclusive

Thank you for your review.

We would like to clarify that your order was processed and dispatched within three working days, in accordance with our standard processing time. The shipment was sent via Romanian Post, which is one of the available delivery options.

While we understand that the delivery time may not have met your expectations, please note that faster shipping options, such as DHL Express, were available at checkout for an additional cost.

Unfortunately, we have no control over the delivery services provided by Romanian Post once the parcel has left our hands. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Should you have any further questions or require assistance, please don’t hesitate to contact us.

Best regards
WE

Rated 5 out of 5 stars

Citizen Promaster BN0269-50W, My First Purchase from WatchExclusive

This was my very first purchase from WatchExclusive, and I couldn’t be happier with the experience. The Citizen Promaster BN0269-50W arrived brand new, fully sealed, with all original tags and packaging exactly as advertised.

The watch itself is stunning—robust, well-built, and with the high quality you’d expect from Citizen. What made the purchase even better was the price: it was £130 cheaper than buying in the UK, and I didn’t have to pay any additional tax or hidden fees.

Overall, a fantastic deal and a smooth buying process. I’m very pleased with both the watch and the service. Highly recommended! I bought the green dial version. I need the black one next....

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Bargain prices and easy to order from.

Bargain prices and easy to order from.
I paid £190.70 for my Casio Edifice EFK 100D, the same watch in Blighty cost around £250 on average (if it's available). WatchExclusive also ensured I didn't accrue any import duties etc with UK customs, leaving me very impressed with their service.
Ordinarily, I would say if something appears too good to be true, then it is. But not with WatchExclusive!
5 Stars all day long!

26 September 2025
Unprompted review
Rated 1 out of 5 stars

didn’t get my order yet

it’s been more than two weeks since i ordered a watch and it still didn’t arrive. when i contacted them the first time they said they will send it to me in two days and still didn’t send it it’s been a week and a half since i sent that email

24 September 2025
Unprompted review
WatchExclusive logo

Reply from WatchExclusive

Dear Matei,

Thank you for your feedback. We're truly sorry to hear about your frustration.

We would like to clarify that we responded to each of your messages in a timely manner, apologized for the delay, and offered you the option to cancel your order if you no longer wished to wait. We always aim to provide clear and respectful communication, and we regret that the situation did not meet your expectations.

We understand how important timely delivery is and are doing our best to prevent such issues in the future.

Thank you for your understanding, and if there's anything more we can do to assist, please don’t hesitate to reach out to us directly.

Sincerely,
Watchexclusive

Rated 5 out of 5 stars

Great watch, great price, great service

I was a little unsure about ordering a watch from outside the UK, but the one a wanted was listed on the site at a great price, around 1/3rd cheaper than from the manufacturer, so I thought I would give them a go. I paid via PayPal so I had some protection if there were any problems.
Following my order, I received an email saying the watch was out of stock but should be available in 7 -10 days. After about a week I received an email to advise that the watch was back in stock and would be despatched shortly.
I received notification when it arrived in the UK and when it would be delivered.
As it was a Royal Mail delivery, I was a little worried that I might have to pay some Customs charges but there were none due.
I have a very nice watch at a great price, so I would recommend WatchExclusive.

3 September 2025
Rated 4 out of 5 stars

The service surprised me a little as…

The service surprised me a little as I've never used the services of WathExclusive before.
Whilst delivery took longer than I would expect, it was relatively smooth without issues and provided good communication and updates.

28 August 2025

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