Watchesofwhitby Reviews 164

Absolutely first class service from the team at Watches of Whitby. The watch was just as described on the website. I would definitely use them again. Thanks

A couple of years ago I bought a special watch from Watches of Whitby as a surprise gift for my husband on his 70th birthday, and also to celebrate our 40th wedding anniversary. I was delighted when I saw the watch on WOW’s online shop as it was a particular watch my husband had admired, but it had been particularly difficult to find. Throughout the process Alex was great; he answered all of my questions and once I’d ordered the watch Alex kept me informed when it was dispatched. My husband was over the moon with his present! We don’t live locally but last week we holidayed in Yorkshire and on a cold, wet and windy day we made a special trip to WOW to thank the team for excellent customer service. We were made very welcome, given coffee, and the team were super friendly. Special mention for Mike who was knowledgeable, very helpful and happy to spend time with us discussing “the” watch. Thanks to Alex and his super team for a great customer experience!

My 3rd purchase from the store. As always such a straight forward and pleasant experience dealing with people who strike the right balance between friendly and professional. Don’t tell the wife but look forward to seeing you again soon.

Brilliant handover upon collection. Easy to contact the team through the WhatsApp page. Watch was everything and more as described on the website.
Would definitely recommend and shop there again.

Enquired about a watch last Saturday evening via WhatsApp and Watches of Whitby couldn’t be more helpful. Paid a deposit and visited their shop today to collect my new watch which was just as described and in superb condition. Staff were really welcoming, friendly and knowledgeable and made the process really easy. Will certainly be back again when in Whitby…..thanks again guys …..5 star all the way!!!

Bought a used Oyster Perpetual for my wife, which despite being used and over 20yrs old is in absolutely perfect condition. The buying experience was all remote/online and phone, and they couldn't have been more thorough or helpful. Watch turned up within 24hrs & expertly packaged. Was nervous about spending such an amount of money without having seen the watch, but I needn't have worried.

Purchased a Rolex Explorer from WoW recently, what a breath of fresh air compared to an AD and stupid waiting lists.
They have an really good selection of pre-owned stock and the watches are well photographed and as described, in fact mine was better than described, it was as new!
Received the watch with box and papers, including both swing tags with serial number, also received an insurance valuation certificate and a watch register check certificate (stolen/fraud check).
WoW also include a branded felt watch pouch and a smaller one to keep your spare links in.
Shipped insured with great communication. I asked them to let me know if they get a 36mm Explorer in as I have a friend who wants to purchase, Michael called me a week later with an immaculate 2 year old example (hope he buys it Michael)
Think I've found my favourite dealer, would highly recommend this family run business!
My thanks to Alex, Leanne and the team.

Watches of Whitby are absolutely fantastic.

Smooth transaction, super fast delivery and also resized my Rolex Date

Highly recommended

The whole process of dealing with the team at Watches of Whitby was extremely professional and courteous.
A totally straight forward and pleasurable experience.

Just bought a watch from here last week. Would have loved to visit the shop first but didn't have the time so had it delivered with no issues whatsoever. The watch was exactly as described and in fantastic order, I'm really pleased with my purchase!

I live locally and was out walking when I came across a beautiful ladies omega watch, I emailed the shop the next day and got an appointment for the following day, the reply was super quick. When I went to view the watch the staff were amazing and super helpful, I bought the watch and will be going back in future for further purchases 🙂

I had the good fortune to come across Watches of Whitby whilst looking for a Rolex Sky Dweller.
The watch was as described and priced sensibly.
I offered to place a deposit over the phone which they agreed to.
A period of 2 weeks was extended which for a watch this much in demand was rare.
The service was exceptional and it transpires that they are a small family concern which is a rarity today.
I shall definitely make Watches of Whitby my first choice when looking for another watch.
First class all round.

Husband decided to treat himself to another watch. What a gem of a shop Watches of Whitby is. Over a period of 3 days we met nearly all of the staff who were so friendly and welcoming. The watches he finally selected are in a lovely condition. Highly recommend.

I have been collecting watches for many years now, and have had dealings with numerous outlets and traders, Watches of Whitby are, in my opinion, one of the very best.

Knowledgeable, helpful, friendly and with outstanding attention to detail, I cannot recommend them highly enough and look forward to dealing with them again in the future.

I bought a Tudor from Watches of Whitby and I can't recommend them highly enough. The team replied to my questions promptly and were very helpful. The watch arrived in even better condition than described and in bomb-proof packaging. It was like receiving a brand new watch. Highly recommended.

A visit to Watches of Whitby today to view and purchase a 2023 Rolex Submariner, my first luxury watch.Absolutely beautiful condition.The young lady and young man were very knowledgeable ,very helpful. I am very appreciative of the nice experience i had with them. Thankyou Darren

I Brought a Rolex 126610V "Starbucks" from Watches of Whitby. The team held on to the Watch longer than required which gave that extra bit of customer service. The team was very helpful and provided a Watch with excellent care and attention. I will be using their Expertise's again in the near future.

I recently sold my watch to Watches of Whitby, and the experience was exceptional. Michael was fantastic and made the whole process super simple and easy with great communication from the start. Highly recommend for a hassle-free selling experience!

Fantastic service. Quick responses to emails/messages, friendly and very fair prices. 100% recommended.

As always, excellent service from the staff and I received a fair price for the watch I was selling; would certainly use them again.