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Rated 5 out of 5 stars

I bought 3 watches in 2 styles. Services and information were very good through out the process. This is the first time I experience a Cadola. Designs are superb and I love the automatic movements wit... See more

Rated 1 out of 5 stars

why would you ask for a review when hi don’t even get my order or even update about my order hi make over a week ago.you need to send me some updates about my order and tracking number

Company replied

Rated 5 out of 5 stars

Your company is trustworthy and always on time. Orders arrive when stated and prices are reasonable, or I would purchase elsewhere.

Rated 4 out of 5 stars

The ordering process was easy and I appreciate the discount coupons. However the watches I ordered looks like cheap watch (it's likely why the cost is a bargain) compares to the watches I ordered from... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Discover watches you've never seen before. Our carefully curated collections offer endless opportunities to spark up a conversation about what's on your wrist. Find a watch as unique as you are!


Contact info

3.8

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

I found 2 really nice watches that I liked and bought them hassle free because of the easy system watches.com has for checkout I will definitely buy from again.

6 October 2022
Unprompted review
Rated 1 out of 5 stars

Not yet received

11 October 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hey Paul! We are sorry to hear you haven't received your watch. If you could reach out to our customer service team at contact@watches.com, we'd be happy to look into it more for you! Looking forward to hearing from you.

Rated 5 out of 5 stars

I bought an Omega sea master aqua terra…

I bought an Omega sea master aqua terra James Bond edition from you earlier this year. I am very happy with the watch and all my friends remark on it. Sadly recently the crown and stem have stopped working. I know that I am probably out of guarantee, but I am willing within reason to pay for repairs. I would appreciate your help.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

send the watch back and they said they…

send the watch back and they said they would refund the money now they dont reply I haven't received the money back

15 August 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hi Christer!

Sorry to hear about the troubles. I believe you might have the wrong business here. There are no orders in our system under your name. Can you send us an email at contact@watches.com with your order number? I'm happy to point you in the right direction.

Rated 3 out of 5 stars

Order two timex watches

Order two timex watches. One is still functioning and running well. The other is no longer running. I have a slight scratch on the face of this one. Must be the reason it decided to quit.

9 August 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hey William!

Are you having troubles with a recent order or an older one? Depending on how long you have had the Timex model, it could need a battery change. I would recommend emailing our team at contact@watches.com for further assistance! Just make sure to provide at least the email used on your order.

Rated 3 out of 5 stars

Late arrival

The shipment arrived a few days later then expected.

28 June 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hi there!

Thank you so much for shopping with us! Standard shipping unfortunately only accounts for business days, not weekends. Usually the post delivers between 4-7 business days. I guess they delivered right on the 7th day. I hope it ended up being worth the wait though! That's a pretty sweet G Shock model! We sell a lot of the red!

Rated 1 out of 5 stars

What company charges for returns?

When I received a watch I ordered I was not crazy about it and sent it back for a refund expecting to reorder another in the near future...only to learn I am required to pay shipping for a return. Not very nice in 2022!

If course, no phone number to speak with a human being.

I will not do business with Watches.com again.

10 May 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hey Daniel,

Yes unfortunately, we are not like Amazon or any bigger companies. They've really killed the small businesses. But we do make sure to post on the shipping and returns page that we do not supply return labels. Hopefully we will have that linked to the site in the future though.

For the phone number, it's posted on the site under the cancellations tab, but I'll post here as well 925-820-4300. Hope that helps!

Rated 5 out of 5 stars

I purchased two Archtype Caspian…

I purchased two Archtype Caspian watches. These are among several other watches I purchased from Watches.com. Each purchases went
Smoothly and delivery was prompt.
As for the two watches, the only reason I made the purchase was due to them being on sale.They are not worth more then the $200 each I paid.
Your better off buying a Tufina for $350 on sale and getting a true German fine watch or any other fine
Watch on sale .

26 April 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hey Anthony,

Thanks for leaving the review and feedback! I hope you have been enjoying the watches!

Rated 1 out of 5 stars

Bertucci A-2T Super…

The watch's (a Bertucci A-2T Super Classic) packing had already been opened, the glass protection sticker removed and was in an operating mode ticking away. I'm guessing the watch inside had previously been sold and later returned. The minute hand of the watch 'shakes'. Was this the reason it had been returned to watches.com? Recycling returned and defective goods to new customers is never a good nor an honest way of conducting business. Would I buy from watches.com again? No way and I would suggest that anyone reading this buys elsewhere!

5 April 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hi Chris! Again, we are so sorry about your Bertucci. It looks like our customer service team has tried to reach out to you regarding your timepiece! Did you receive their email? We'd love to get this resolved for you!

Rated 5 out of 5 stars

As always Watches never fails to…

As always Watches never fails to satisfy!! Love my items, and as always they came quick with no hassles.

2 April 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Thanks Anne! We appreciate you taking the time to leave a review and support our business! Enjoy!

Rated 5 out of 5 stars

Great style with clean lines

I love the style and the looks of the watch. I really like automatic watches and this one is beautiful and has some really classic look. The order arrived quickly and was hassle free. Thank you Watches.com.

24 March 2022
Unprompted review
Watches.com logo

Reply from Watches.com

You're so welcome, Thomas! Thank you so much for shopping with us!

Rated 1 out of 5 stars

NSquare Magician - Stay Away If You Don't Have Lady Wrists

The NSquare "Magician" watch was a disappointment that I'm still trying to fix. The watch body is fine enough, but the band itself isn't sized for a man's wrist - at least in the USA. Problem is, the band uses a center-notch cutout which means its nearly impossible to switch out. I'm trying to get a piece made to adapt it to a standard band, but even that might not work. Also the package as advertised didn't come with what it showed, either. So I'm not very happy about it.

12 March 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Hey Timothy! I see that you didn't return that timepiece yet, so I do hope it's working out! Just a heads up that you can always return the watches within 30 days or receipt if they don't work out ok? Thanks so much for shopping with us!

Rated 5 out of 5 stars

Great products

Great products at good, fair prices. Shipping was fast !
Would definitely shop here again.

7 March 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Thank you, Janet! We're trying to make it simple and fast so that everyone's happy :) We appreciate your support!

Rated 5 out of 5 stars

Shipping tracking then quick delivery

Shipping tracking then quick delivery! Nice box and packaging. The watch is amazing! Received fast in Alaska. I was unable to purchase this watch directly from Switzerland, so this was perfect.

4 March 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Glad it all worked out, Alan! Thanks for dropping a review!

Rated 5 out of 5 stars

Love the watch

Love the watch! Had some issues with customs and shipping but the staff were very attentive and did their utmost to find a carrier that would ship the product, very happy with the service :)

19 February 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Customs can be such a pain! So glad you received the shipment safely and thank you for providing us with some feedback!

Rated 5 out of 5 stars

The watch arrived really fast to…

The watch arrived really fast to Australia and was packed very well. My husband loved it.
I would definitely buy from this company again.

4 February 2022
Unprompted review
Watches.com logo

Reply from Watches.com

Wonderful news, Lauren! So glad he was happy with the purchase! We appreciate you shopping with us!

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