The order was quickly fulfilled and despatched. I was surprised how fast it was delivered, and the tracking service was great. The watch is very easy to read, comfortable to wear, and most enjoyable f... See more
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Company details
- Watch Store
- also in
- Clothing Store
Contact info
Sydney, Australia
- 1300725644
- support@watchdirect.com.au
- watchdirect.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
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Perfect present - arrived in less than 2 days!
I brought a replacement watch for my son - he was given the first one when he was 18 and he is now 32 - it is the exact same watch and he loves it. Delivery was very fast and goods arrived in a lovely package. We were both delighted!
Very efficient.
Very friendly and rapid responses to enquiries. Despatches same day as ordered and arrived a day earlier than tracking advised.
I live in the US
I live in the US. FL and have small budding collection. Wanted to add a rugged looking watch and it has to be mechanical works. The Bulova fit the bill. Semi dress, rugged, cost was nice. Great looker. Black on stainless open heart. Ordering from overseas is a breeze. Just be patient. Takes little over week. Boom collection addition.
I purchased not long ago 9 carat gold chain extender
I purchased not long ago, a 9ct gold necklace extender for $45, thinking it would do for a normal gold necklace, thickness of just over 1mm. I was quite amazed at how microscopically thin the necklace extender was. The seller had not disclosed the thickness on the advertisement. It was thinner than normal sewing cotton so you can get an idea of how microscopic it was. There was no way I was going to use this on my chain because it would surely break and I would run the risk of losing my gold necklace. In my opinion it was a product that was not fit for its intended use and asked for a refund and for them to collect it from me. The seller eventually gave me a refund, however he wanted their rubbish extender back. And they wanted me to pay for the shipping back. I did not want to pay for shipping this product back, so I took the issue up with “Fair Trading” and they sided with the seller. So I eventually had to pay to have this crap product sent back to them with tracking. Just writing this review so no else get caught out and wastes their time and money on the product or organization.

Reply from Watch Direct Australia
Fantastic Online Watch Store!
I've been wearing my watch from Watch Direct for a couple of weeks now and I'm super happy with it!
The delivery was really fast and the price was great. I even got it cheaper than other stores I looked at!
Plus, their customer service is really friendly and helpful.
I also really appreciate that they have detailed instructions for setting up the watch.
Overall, I'm really impressed with Watch Direct and will definitely buy from them again.
I dealt with Alex at WD who offered…
I dealt with Alex at WD who offered fantastic service.My watch was sent Tuesday and delivered Wednesday.
I would highly recommend Watches Direct.Thanks again Alex for fantastic
prompt service
4 Watches in 4 Months
4 Watches in 4 Months
I have purchased 4 watches in the last 4 months and could not be happier with the service, pricing, and the watches themselves.
Rapid delivery to me every time in Far North Queensland, plus they price matched on one occasion as well to make all 4 purchases the cheapest in Australia for each specific watch.
My purchases in order were:
Citizen Black Dial Silver Chronograph Watch CA4454-89E
Seiko Le Grand Sport Black Dial Gold Watch SSC196
SEIKO Coutura Daywear Two-Tone Stainless Steel Ladies Watch
G-Shock GSTB400GB-1A9 Stay Gold Theme Mens Watch
Happy customer with a beautiful watch
Recently I purchased a Skagen watch. It is a beauty. And, it was significantly discounted and arrived at my door step within days of my online order. I highly recommend purchasing from Direct Watch Australia!
Don't do it. I wish there was less than 1 star
I bought my G shock mudmaster ($800) from watch direct. No problems with the delivery and taking my money. Unfortunately I have warranty issues which watch direct completely hand balled me to the watch supplier and will offer no support and will not even respond to my emails. There happy to make there retail profit and then just leave you dealing with the supplier.
I would never buy a watch from watch direct, I would strongly advise anyone to go elsewhere

Reply from Watch Direct Australia
Good store
Good store, I have been wearing my watch for more than a month, everything is super.
Excellent service and shipping times
I purchased a Timberland watch for my son's 16th birthday. I was worried that it might not arrive in time, so I called the company. Someone answered the phone quickly and assured me that everything on their website is in stock in Australia and would be shipped without delay. We received the watch in just a few days and are very happy with our purchase. Great prices and excellent customer service.
Top notch customer service
I made a purchase of a beautiful watch from Watch Direct and I have found them to be a company whose level of professionally is something a lot of other companies could learn from.
Andrew's level of service is exemplary and I cannot speak highly enough of his efficiency and dedication to customer satisfaction.
Unreasonable and unhelpful staff
One of the most unreasonable companies I have ever had displeasure of dealing with.
I cancelled an order with the company before it had shipped. Even after cancelling they still shipped the order to me and are now telling me I will have to pay for the postage to return it. This is despite me providing them with documented proof that I cancelled the order before they shipped it.
Clearly their mistake but some reason they have decided to die in a ditch about providing a $20 shipping label to return the item. If this is how they respond to providing a shipping label, imagine if you had trouble with an expensive watch...
Highly recommend. Best prices and service!
I can't believe how fast my new watch shipped to me in Perth, WA!
Extremely delighted with this company, best price on the watch I wanted, they beat the comparison by $200!
Will purchase from this company again.
The watch arrived in excellent time
The watch arrived in excellent time. The instructions for setting were good. Trying to figure out the warranty took some time - I had to register with another site.
Quick dispatched and delivery
Quick dispatched and delivery, well packed. Product arrived in pristine condition. This is my first time ordered from Watch Direct and am happy with their service. Highly recommend.
Great Service
Prompt delivery and item is as described and arrived in good condition.Great service,thank you.
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